Tasca Ford Dickson City

Tasca Ford Dickson City responded

Thank you for reaching out with your concerns, however after speaking to the salesperson, the General sales manager and GM it was explained to me that the deposit was an agreement you asked to keep off the bill of sale because you were going to pay for them separately and you didn't want to confuse things. It was also explained to me and was visible in the text messages you shared with the salesperson that the required deposit was to pay for accessories you wanted on the vehicle that we had to install and would not normally put on this vehicle. Lastly you were refunded more than was actually agreed to since some of the accessories were kept on the vehicle as they will not hinder us selling. As to your social media post, you are welcome to do with that as you please but since 1949 we have been treating people fairly and honestly and have always had a great reputation in our selling practices. This transaction was authorized via your text by intent alone. I am sorry that you changed your mind about the purchase but the cost of the accessories were your responsibility.

jbplumbingheating responded

Show me in writing what accessories I authorized show me in writing where you said any accessories attitude vehicle was a non-refundable the $2500 deposited was to hold the vehicle it had nothing to do with the accessories

Tasca Ford Dickson City responded

Hi! I am the client engagement manager at Gibbons Ford and I would love a chance to speak to you about the issues that you recently had with our online sales department. Please call me at your earliest convenience so we can address these issues and hopefully come to a happy resolution. Thank you Jenny Kotowski Client Engagement Manager 570-489-4747 ext 1201

Law 631 responded

There is nothing to discus at this juncture. I have vechile and it was done properly. I will however again review points one more time. You do not have a true online sales program it is a shameful bait and switch to get people in the dealership that is just wrong. Secondly, once in the dealership you put the customer through a horrible high pressure experience which is not what people want these days. Your dealership is not up with the times it's still operating under principles from the 90s. This is the electronic age get with it. Customers dont like high pressure told if they wont speak to the finance manager there deal wont be processed that's uncallled for. This experience not only devalued your dealership but Ford as well. The dealership I purchased my vechile from did everything online and delivered it to me no contact no questions asked. The paperwork was done docu sign and all documents were scanned how is that difficult for your dealership my advice take down your online sales because its false advertising . You gave no idea what an online sale is.

Tasca Ford Dickson City responded

Hi! I am the client engagement manager at Gibbons Ford and I would love the chance to speak with you about your recent service appointment. Hopefully we can come to resolution with you. I can be reached at j.kotowski@gibbonsford.com or 570-489-4747. Thank you! Jenny Kotowski Client Engagement manager 570-489-4747

ramrod98 responded

I am done with Gibbons Ford and will buy elsewhere and have already purchased a new vehicle for my wife. Letting me leave your place knowing there was an issue is all that is needed to never do business with you again. It cost me 675.75 to have the issue fixed that your mechanic screwed up. I came right back down through the parking lot and let you know the issue with my truck. He pulled it back in and then brought it out and it then would not shift proper. All over fixing trailer tow. I have driven the truck this way until I could get a chance to get it fixed with the ambient temperature showing negative 40 when coming out of your garage. Once I get the truck to shift then it runs and shifts as it should until I pull in to a store and shut it off. Then I have to hope I have enough room to get it to shift before pulling into traffic. Almost got killed a few times as it would not shift when pulling into traffic. Never ever again will I deal with your place ! Others have told me of same issues with their vehicles coming out worse than when going in sionce this happened to me. I will aloways steer4 people that I know erlsewhere. 1i drove all the way to nazareth Ford to buy a new vehicle for my wife instead of rrom Gibbons. Do not deal with Gibbons as they do not care about doing quality work nor about the customer

Tasca Ford Dickson City responded

Thank you for the fantastic review! We are thrilled that our sales department lived up to our high standards, and we agree that Eric is great! We hope to see you again soon!

Tasca Ford Dickson City responded

I am sorry to hear that you had a negative experience with our service department. Please call me at your earliest convenience so we can try to come to a resolution. Thank you! Jenny Kotowski Client Engagement Manager 570-489-4747 ext 1201

Tasca Ford Dickson City responded

Hi Marty! I am sorry to hear that you had a couple of bad experiences at our dealership. Please give me a call at your earliest convenience to discuss your issues and hopefully come to a resolution. Thank you! Jenny Kotowski Client Engagement Manager 570-489-4747 ext 1201

Tasca Ford Dickson City responded

Hi Allison: I am sorry to hear about your disappointing service visit with us and that a loaner car was unavailable for you. Unfortunately, we were unable to duplicate and diagnose your vehicle concern despite test driving it on several occasions. Without a diagnosis or a code found, we are unable to submit a warranty claim to determine if your costs would be covered. If you would like to discuss this issue in more detail, please give me a call so we can work towards a resolution. Best regards, Michele Simon Gibbons Ford Client Engagement Manager 570.489.4747 x1201

Allison responded

My car sat in the same spot the whole time it was there. The service department never told me they test drove it at all so not sure where you got your information but none of this was ever told to me. I had to have my car towed to another Ford dealership shop where they gave me a loaner that very same day!! They also submitted my claim to the warranty company I paid for and they are covering it 100% so I’ m not sure why your mechanics couldn’t diagnose a bad transmission when another Ford Garage did without codes what would you do without computers?? Anyway I’m hoping that Gibbons will do right by me and cover my tow bill of $125.00 from their garage to the other Ford Garage. If not maybe Ford themselves will!! I hope no one else has to be out of pocket $556.00 like I was to rent a car while my car sat in Gibbons Parkin lot for days!! A huge thank you to Tunkhannock Ford!! I could not thank you enough for all you have done for me!! Very much appreciated...