Tasca Ford Berlin - Service Center

Best purchase experience I've had I purchased my used 2012 Ford Fusion from Tasca Ford in Berlin, CT in January of 2015. It was the easiest and most enjoyable car purchase I have ever I purchased my used 2012 Ford Fusion from Tasca Ford in Berlin, CT in January of 2015. It was the easiest and most enjoyable car purchase I have ever made. When I brought it to the service department for the first time in August for a recall repair and an oil change, everything went smoothly. More

It was a recall visit. I was treated very well. Every part of the trip was pleasant. It took less time than I thought it would. No cost was involved, and I enjoyed coffee while the repairs were be Every part of the trip was pleasant. It took less time than I thought it would. No cost was involved, and I enjoyed coffee while the repairs were being made. The Staff appeared cheerful More

Recall visit and acquiring my keypad code I have been here twice in connection with recalls. Everybody has been very nice and informative. This last visit I received a check list on my car wh I have been here twice in connection with recalls. Everybody has been very nice and informative. This last visit I received a check list on my car which was completely correct. I knew from my normal repair shop that I need front brakes and tires and that was what my report said. I really appreciated this honest report with no other add ons. More

This was for State Emissions Test My visit was just for a required emissions test. I have used this dealership previously for other service work, and I bought a car from this dealershi My visit was just for a required emissions test. I have used this dealership previously for other service work, and I bought a car from this dealership under the previous ownership. I have always had good experiences at this dealership. I will only buy Ford vehicles in the future, and this will be the first dealership I visit due to the convenience of the location. More

great service got a service appointment right away. people were professional and friendly. Waited for car while being serviced and card was ready in about 45 minute got a service appointment right away. people were professional and friendly. Waited for car while being serviced and card was ready in about 45 minutes. More

Focus - problem with lurching Please ensure that service people turn off AC and radio after they have serviced car. When I turned on the car the radio and AC were blasting. Please ensure that service people turn off AC and radio after they have serviced car. When I turned on the car the radio and AC were blasting. More

Great experience I made an appointment to see if someone could help me locate a noise coming from my 2012 Ford Escape dashboard that was driving me CRAZY. I asked if I made an appointment to see if someone could help me locate a noise coming from my 2012 Ford Escape dashboard that was driving me CRAZY. I asked if one of the service individuals could take a drive with me so I could point out the noise. Mike (I think) was GREAT, he took the time to drive around with me, ordered me a new part for the dash and sent me on my way. One very happy customer!!! Kim More

Great Express Lane experience Tim knew I was in a rush due to family problems and did his best to get me out quickly .I really appreciated his extra effort. Thanks again Tim Tim knew I was in a rush due to family problems and did his best to get me out quickly .I really appreciated his extra effort. Thanks again Tim More

Warranty Repair I had a check engine light come on in my car and was offered an appointment right away even though we had multiple snow storms and the service dept wa I had a check engine light come on in my car and was offered an appointment right away even though we had multiple snow storms and the service dept was extremely busy. I dealt with Brian who was extremely professional, courteous, and friendly. He explained every step in the service process. Tasca Ford is lucky to have him! I look forward to returning to Tasca Ford for my future service needs as they make you feel right at home. More

TERRIBLE HORRIBLE SERVICE DEPARTMENT I will not ever go back to this dealership. I dealt with Service Manager Mike who is the most condescending xxxxx ever. From the start I was lied to a I will not ever go back to this dealership. I dealt with Service Manager Mike who is the most condescending xxxxx ever. From the start I was lied to about rental cars. They said they offered rentals which turns out wasn't true. They accused me of damaging my brand new car and would not cover under warranty. They lied to my insurance company making false accusations, even my insurance company told me how preposterous there explanation of the damage was. They "misplaced" parts and made me wait longer until they received the new parts. Their service timer is relatively slow taking them three days to receive OEM Ford parts. Absolutely awful and I will do everything I can stop people from ever dealing with their service department. There is no worse feeling than feeling like your being taken advantage of and lied to so they can make more money because that is what happened to me. More