Tasca Ford Berlin - Service Center

Turn around time for service as promised. The service staff was professional and friendly. I asked for an estimate on time and it was almost exact (at 2hr 17min/the estimate was 2.5hr). The The service staff was professional and friendly. I asked for an estimate on time and it was almost exact (at 2hr 17min/the estimate was 2.5hr). The redecorated lounge is very comfy and easy to pass the the time in. I would prefer something other than coffee as a beverage, but admit I didn't ask if there were other options. My one concern was the lack of respect for the handicapped parking spot, though it is clearly marked for handicapped usage only. Service personnel used it just like the rest of the spaces, for parking vehicles whose service was pending or complete. Lastly, the first time I brought my Escape in for service, I was told all service visits include a car wash. This was the second time in a row my little SUV came home dirty. More

Good group of people Got my truck two weeks later got a flat brought it right to ford they fixed it right away. I thought it should have been a road hazard and under warr Got my truck two weeks later got a flat brought it right to ford they fixed it right away. I thought it should have been a road hazard and under warranty but it wasn't. But they did a great job and they're very nice people. More

Reliable Service Always reliable technicians Dave Noto & Nick at the Webster Square location. They are always prompt in picking up the trucks that need service and ins Always reliable technicians Dave Noto & Nick at the Webster Square location. They are always prompt in picking up the trucks that need service and inspections. More

Best ever at a deal ship, The staff was unlike I have ever experienced. Excellent, we'll knowledge, polite, Brendalie Rivera has made a dedicated customer for life. You ha The staff was unlike I have ever experienced. Excellent, we'll knowledge, polite, Brendalie Rivera has made a dedicated customer for life. You have a great team, please take good care of them. Best ever. More

Awesome service I want to personally commend Matt for his attentive service; he clearly understood the issues and was able to manage prompt, friendly and courteous se I want to personally commend Matt for his attentive service; he clearly understood the issues and was able to manage prompt, friendly and courteous service... More

Perform open campaigns/recalls 15S14 The service was professional. The personnel were polite and courteous. The work was performed in a timely manner. I have dealt with the service dep The service was professional. The personnel were polite and courteous. The work was performed in a timely manner. I have dealt with the service department before and they made the experience as pleasant as before. More

Car service The team was very professional and kept me in the loop the entire time my vehicle was there. I would go back for additional service if need be The team was very professional and kept me in the loop the entire time my vehicle was there. I would go back for additional service if need be More

20000 mile service Service was great,matt was helpful and very friendly ,also explain maintenance plan coverage,would always come for sevice if i continued getting that Service was great,matt was helpful and very friendly ,also explain maintenance plan coverage,would always come for sevice if i continued getting that kind of treatment More

I trust the service department with my car. I ran into heavy traffic on my way to pick up my car. I called to say that I might be a few minutes late and was told not to worry, that Matt would s I ran into heavy traffic on my way to pick up my car. I called to say that I might be a few minutes late and was told not to worry, that Matt would stay until my wife drove me to the dealership! More

Excellent autobody shop Tom Miele is extraordinary! Very responsive, considerate and organized. Auto body work was perfect, On time appointment, no waiting. Tom arranged Tom Miele is extraordinary! Very responsive, considerate and organized. Auto body work was perfect, On time appointment, no waiting. Tom arranged rental car pickup/return. No surprises here. More