Tasca Ford Berlin - Service Center

great service what else can I say.. timely and professional staff, ......matt explained what services they would complete and what was required fo service what else can I say.. timely and professional staff, ......matt explained what services they would complete and what was required for the service interval for my car, More

New customer satisfaction Service advisor manager Matt Ridel did an excellent job making me feel comfortable and relaxed with my first time visit to Tasca. I had bought a 2013 Service advisor manager Matt Ridel did an excellent job making me feel comfortable and relaxed with my first time visit to Tasca. I had bought a 2013 transit connect XLT wagon from a Chevy dealer on Old Saybrook and had personally added on less than 900 miles on the vehicle. While looking for a reputable Ford dealership to have service my vehicle today and for years to come, I was told about Tasca Ford and it came highly recommended. I was not disappointed as Matt had the proper professionalism and customer service attitude. I was sold. I was very happy to be in a comfortable service lounge and and received a detailed run down of a comprehensive vehicle check up. I trust my future visits will be just as satisfying. More

Great service! Great service as always. Scheduled my appointment the same week I callers for one. Dropped my car off early in the morning and it was done by 1030. Great service as always. Scheduled my appointment the same week I callers for one. Dropped my car off early in the morning and it was done by 1030. More

Maintenance Very happy! My service light came on and sensors needed to be replaced and they did it in 1 day! Great job! I always shop for all my trucks at Tasca Very happy! My service light came on and sensors needed to be replaced and they did it in 1 day! Great job! I always shop for all my trucks at Tasca. More

Truck Service It was good to see your still servicing larger Ford Trucks after your move from Hartford. Great service.. Warranty was honored after previous issue s It was good to see your still servicing larger Ford Trucks after your move from Hartford. Great service.. Warranty was honored after previous issue still had to be resolved. More

Scheduled maintenance I was in and out of the dealership in a timely fashion. The employees were great and kept me apprised of the status of my service I was in and out of the dealership in a timely fashion. The employees were great and kept me apprised of the status of my service More

Excellent service! As always, I received excellent service. The staff were professional and courteous. They were respectable of my time and provided wonderful feedback o As always, I received excellent service. The staff were professional and courteous. They were respectable of my time and provided wonderful feedback on the service provided. More

Excellent experience It was a wonderful experience. Timely and professionally done. Jason explained what was done and what will be needed at the next service. It was ready It was a wonderful experience. Timely and professionally done. Jason explained what was done and what will be needed at the next service. It was ready when they said it would be done. More

Outstanding Service 100% Satisfied good service excellent people on the desk . Fixed right the first time. Store looks great revamped would recommend the dealership to fr 100% Satisfied good service excellent people on the desk . Fixed right the first time. Store looks great revamped would recommend the dealership to friends and family More

Probably my last visit I've been using Morande/Tasca for years. The quality of service has definitely gone down. My wife and I have bought three cars from them and they ha I've been using Morande/Tasca for years. The quality of service has definitely gone down. My wife and I have bought three cars from them and they had been our primary service techs. After a string of mishaps (battery installed incorrectly, a/c disconnected, long waits despite appointments, a thrice botched gas tank recall, and unauthorized work that required the dealerships compensation), my wife has sworn off them but I decided to give them one more chance. I made a service appointment for 3 pm and was basically told (at 2:30) that they wouldn't have time to do the work I requested. Perhaps this is true, but why does the online system allow you to make that appointment then? I understood and was told that that they could at least do my oil change that day. Well, when I left the dealership my car was not touched. The next day, I called for a status update and had to call 4 times before someone in the service department actually picked up. Everyone there is very nice, but there seems to be some miscommunication or a disconnect somewhere. After that fourth call I turned to my wife and said, "I'm done, too." It's really too bad as they are extremely convenient and my wife and I are both lifelong Ford owners in a family of Ford owners and former employees. Monaco, here we come! More