Tasca Ford Berlin - Service Center

Brendalie Rivera Is My Hero I live in NC. I flew into CT on Sat. before Columbus Day. Rented a '16 Ford Explorer and had only one key fab from Enterprise rental. I stopped to use I live in NC. I flew into CT on Sat. before Columbus Day. Rented a '16 Ford Explorer and had only one key fab from Enterprise rental. I stopped to use a restroom and locked the car w all my belongings. Next moment the key fell out of my pocket and went down a sewer drain - not retrievable. I was distraught. Rental place said my responsibility to get the car towed to a dealer and new keys made. I called one dealer 20 minutes away who said they were closing soon and given the holiday could not get me serviced til Tuesday. A local police officer told me to get a ride to TASCA which was 1/10 mile down the road. I met Brendalie at TASCA. It was 12:30pm-ish and they closed at 3pm. Brendalie was a source of calm and confidence. She listened to my issue and said "don't worry, I can help you. We'll get it taken care of today." She arranged for the tow of my vehicle asap, she called Parts about the keys, she spoke to Enterprise rental to get the necessary key codes faxed over before that Enterprise closed at 1pm. I would have been lost without her guidance and knowledge. She epitomized the definition of "service." I was stunned she could help me same day given the other dealer's response. TASCA is lucky to have such a genuine soul in its ranks. I hugged her before I drove away, as she's my hero for rescuing me from a difficult and helpless situation. Losing the key to a rental where everything you own is locked inside while you are several states from home could have turned out much worse were it not for meeting Brendalie. It made a lasting impression on me about what service should be and I only wish I lived in Berlin CT as this experience would have caused me to trade in my Honda and buy a Ford and have it serviced by Brendalie at TASCA. More

Changed oil in my 1964 Galaxie 500 XL The service department changed the oil in my 1964 Galaxie 500 XL. They were quite careful, being sure they knew where to put the oil, what kind to us The service department changed the oil in my 1964 Galaxie 500 XL. They were quite careful, being sure they knew where to put the oil, what kind to use. Not too many 52-year -old cars come in for service. When they were sure they knew what they were doing, the completed the job. I was pleased they were so careful. More

Great communication, excellent customer service. All work requested was done in a timely fashion and was progress was communicated well. Tasca always finds a way to get the work done right and in a All work requested was done in a timely fashion and was progress was communicated well. Tasca always finds a way to get the work done right and in a fast manner. More

Excellent Communication and Service They completed all the work in a timely way making sure all fixes were successfully executed. I was very impressed by them taking the steps to fully They completed all the work in a timely way making sure all fixes were successfully executed. I was very impressed by them taking the steps to fully correct the issues versus taking shortcuts. More

Pleasant and Quick Work I walked in without an appointment requesting the 'Works', oil change, tire rotation, check up, etc. The service folks were friendly and courteous. I walked in without an appointment requesting the 'Works', oil change, tire rotation, check up, etc. The service folks were friendly and courteous. There was a discussion due to my F250 possibly costing $10 more. My wait was short and my bill was UNDER quote! VERY pleasant experience. More

2013 Escape Great Service I bought a used 2013 Ford Escape this past July from Tasca Ford, Berlin CT. Since then I had several mechanical issues that were immediately addressed I bought a used 2013 Ford Escape this past July from Tasca Ford, Berlin CT. Since then I had several mechanical issues that were immediately addressed and taken care of by the service department. I recently lost one of the keys for the vehicle and took it in to see what could be done. I spoke with Dan from the service department who was very helpful in replacing the lost key. My experience with the service people at Tasca Ford has just been over the top. Buying a used car has since taken on a new pleasant experience, Thank You. More

Top Notch Tasca ford in Berlin ct is a top notch facility with a one of a kind service staff . Always friendly faces and a good atmosphere the facility is bueat Tasca ford in Berlin ct is a top notch facility with a one of a kind service staff . Always friendly faces and a good atmosphere the facility is bueatiful. It is a great place to have you vehicle repaired with a top notch staff More

As expected First oil change for this vehicle just normal questions and answers nothing out of the ordinary. Recommend that the computer system is purged of vehic First oil change for this vehicle just normal questions and answers nothing out of the ordinary. Recommend that the computer system is purged of vehicles no longer owned and traded in to dealership. More

Stuck out there! We would like to give a HUGE shout out to service employees Robin and Bart! These awesome people were our saving grace! We are from out of town stayi We would like to give a HUGE shout out to service employees Robin and Bart! These awesome people were our saving grace! We are from out of town staying for a weekend beach trip when our car broke down in the hotel parking lot! Not knowing what to do we called roadside service who linked us up Tasca Ford. With just a few hours to closing and still no tow truck on the way, Robin stayed in touch making sure we were ok. Robin and Bart also waited after the service dept closed for us to get there. When we arrived stressed out and frustrated w/our lack of service from the tow company, each was friendly and helpful expressing that if we had not showed up by a certain time they were going to come to us. Each went above and beyond to make us feel comfortable and welcome really making us feel at home. Just under an hour later, our vehicle issues were diagnosed and fixed and my beach trip salvaged!!! l will also be able to make it home on time. So thank you both so much again for all you did for us. Folks like you both are what remind us there are still good people in the world. Be looking out for us to purchase our next Ford Edge from you all. We will also be putting out the word of what awesome service you all provide to whomever's path we cross. All the best to you both and God bless you! Joe and Ann Marie Johnson More

Really happy! My recent visit for tire replacement and brake inspection was excellent. Everyone was attentive...and responded to my questions and needs for timing o My recent visit for tire replacement and brake inspection was excellent. Everyone was attentive...and responded to my questions and needs for timing of the work.. transport to and from my workplace to accomodate my work schedule... kept the work within the quoted price and... told the truth that I didn't need the brake work for another 10,000 miles. As a single woman I know what it is like to be hustled by shops that want to get every last cent for work that really does not need to be done. Really appreciate how all the staff I worked with responded to my needs and questions with integrity. More