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824 Reviews of Tasca Ford Berlin - Service Center
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August 07, 2017
Excellent, staff very professional Took truck right in, finished by end of day. Very pleased with the repair and all of the staff. Even met the owner on the Wednesday I was there Took truck right in, finished by end of day. Very pleased with the repair and all of the staff. Even met the owner on the Wednesday I was there More
by Jeffk
Employees Worked With
Jennifer Quigley
August 07, 2017
Helpful with ordering and installing mats. Mark was extremely helpful when our order for mats came in. The used car we had just purchased needed mats. He took the time to install them. Mark was Mark was extremely helpful when our order for mats came in. The used car we had just purchased needed mats. He took the time to install them. Mark was very professional and knowledgeable about our vehicle. Our overall experience at Tasca has been excellent! More
by Dori and Bob Bosko
Employees Worked With
Mark Macgregor
August 03, 2017
Happy customer! I had check engine light on that I thought was related to prior service which I mentioned on a survey. I received a call from Dan the service manager I had check engine light on that I thought was related to prior service which I mentioned on a survey. I received a call from Dan the service manager to come in the next day. Turns out it wasn't related but they did the work the same day and were so accommodating! Excellent customer service and quick turnaround. Thank you to Dan and Jennifer the service advisor for going the extra mile. I look forward to continued service at Tasca Ford Berlin. More
by Darcee10
Employees Worked With
Jennifer Quigley
July 28, 2017
Good Experience This was my first experience here and it was a good one, brought car in for a Recall service staff was polite and friendly, car was done in a timely f This was my first experience here and it was a good one, brought car in for a Recall service staff was polite and friendly, car was done in a timely fashion. Will consider using them again. More
by mja314
Employees Worked With
Shawn Sweeney
July 26, 2017
So Nice! The staff is very knowledgeable and very willing to take any time needed to answer questions or explain situation. Just a very pleasant experience, an The staff is very knowledgeable and very willing to take any time needed to answer questions or explain situation. Just a very pleasant experience, and with the ride back and forth to work it could not have been more convenient as well. More
by Escapee
Employees Worked With
Spencer - great guy!
July 21, 2017
Very efficient! While I had emissions testing completed the staff at Tasca was knowledgeable and pleasant. There was a comfortable waiting area ,made even nicer with While I had emissions testing completed the staff at Tasca was knowledgeable and pleasant. There was a comfortable waiting area ,made even nicer with Keurig coffee available! I highly recommend Tasca Ford for emissions testing! More
by peggyka
Employees Worked With
Mark Macgregor
July 15, 2017
enjoyed the expertise and clean enviroment of waiting area. Purchased business vehicle(s) at Tasca Ford and will return for service because of professional, curtious manner in which I was dealt with. As a busin Purchased business vehicle(s) at Tasca Ford and will return for service because of professional, curtious manner in which I was dealt with. As a business owner I look at service differently than most customers. I will not put my company vehicles in the hands of incompetent mechanics. Always received excellent treatment and piece of mind from my service visits. My business is in the hands of Tasca Eord when I leave a vehicle there for service and the service center knows that. More
by Shawn Koehler
Employees Worked With
John Breslin
July 13, 2017
Mark was very polite and helpful! I arrived at 7:30 a.m. to get an lof and to have my auto locking disabled as my van always unlocked itself. I have had this system replaced twice and I arrived at 7:30 a.m. to get an lof and to have my auto locking disabled as my van always unlocked itself. I have had this system replaced twice and decided I would rather unlock my doors with my key rather than come out to my van finding all the doors unlocked. Mark was great at getting me answers as to weather it could be done and a quot. More
by poodle
Employees Worked With
Mark Macgregor
July 13, 2017
Can't seem to keep employees or get a straight answer In my opinion the company has trouble keeping employees in the Service department. Over the course of 6 months I was sporadically e-mailing back and f In my opinion the company has trouble keeping employees in the Service department. Over the course of 6 months I was sporadically e-mailing back and forth with multiple people to get pricing on repair work and set up recall work to be performed. At least two people quit or were fired and they never set a forwarder on their e-mail, just closed the email box down so I got Mailer Daemon messages after a while. The first person was working to help me out to get prices until he left the company. The second person pushed hard for me to come in to have everything diagnosed at $128.95 even though I wanted the prices for the parts and labor to just do the work in an attempt to compare if it was worth it to pay for diagnosis. Last week I sent the e-mail to yet another person and the service manager called me to set an appointment for today(7/13/17). During the phone call I made it clear that I wanted to replace the When I arrived this morning the person behind the counter said there was no appointment for my car and I mentioned that I was there for warranty work and to have the audio and cruise controls on the steering wheel replaced while they had the airbag out because the coatings on them are flaking off. I asked about the cost of the audio controls and if they even had them in stock and she didn’t know. The woman behind the service counter went and talked to the service manager and I overheard him saying that he had the car coming in for it to be diagnosed, which is not what I requested when I was on the phone for them. It was at that time I said that I would not use their dealership again and would go to one which actually listens to the customer. I will be finding one which is better managed. I know that diagnosis is nice for their bottom line because it adds $128.95 per hour on top of the labor for any repairs done, but I knew what I wanted and couldn’t seem to get any straight answers. More
by dtl
Employees Worked With
D Pratt, Service Manager
July 10, 2017
New Truck Center Service Jennifer does a fantastic job of explaining details clearly and warmly communicating as well. Honestly the Truck Center Service took just a bit longe Jennifer does a fantastic job of explaining details clearly and warmly communicating as well. Honestly the Truck Center Service took just a bit longer than the Quick Lane, but once they smooth out a few kinks I am certain it will be faster. More
by AHHF250
Employees Worked With
Jennifer Quigley
