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824 Reviews of Tasca Ford Berlin - Service Center
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November 02, 2017
Pleasant experience Was pleasantly greeted and assisted in getting my Emissions completed in a timely fashion. It was nice knowing that the service all year helped my Was pleasantly greeted and assisted in getting my Emissions completed in a timely fashion. It was nice knowing that the service all year helped my pass it's test. More
by Doncon909
Employees Worked With
Chris Happy
October 26, 2017
Good service, terrible wait times. The service was done right, however the wait was too long. 3 hours to change oil and a battery. Even coming in to talk to the service advisor takes fo The service was done right, however the wait was too long. 3 hours to change oil and a battery. Even coming in to talk to the service advisor takes forever, no line, but the advisors don't appear to be in any hurry to help you. Chris Happy (advisor) gave me no greeting, made me wait for him to finish his work on the computer before even helping me. Tony Miceli (advisor) was great, very helpful and cared. I will not likely be returning because of the extremly long waiting periods. More
by Storm
Employees Worked With
Chris Happy, Tony Miceli
October 20, 2017
Not impressed whatsoever, purchased a used 2014 Explorer back in July, sales dept seemed completely inept no one seemed to have any idea what was going on, ended up whatsoever, purchased a used 2014 Explorer back in July, sales dept seemed completely inept no one seemed to have any idea what was going on, ended up sitting around for over 3 hours just for them to get the registration applied to the truck and still had to end up coming back to finish the process, before coming back I even called them so they could get the process started and still sat around for over an hour and a half. Because I was without a vehicle because my old one died and I was under the gun to purchase a car that day I never would have purchased a car from this dealership if I had more time. Then 2 months later needed to bring in to have some service down, a bad belt and they told me my A/C compressor was bad, they had the car for 2 full days and did nothing when I showed up to pick it up they started making excuses, total lack of communication, if they just would have called me so I could make other arrangements wouldn’t have been a problem. I ended up taking the car back with no work being done an bringing it to another Ford dealer Ray Seraphin Ford and they were extremely accommodating and great communication. I will never be back to Tasha Ford totally incompetent staff as far as I’m concerned More
by June51968
Employees Worked With
Do not remember sales persons name but was Tony in service department
October 20, 2017
Service call Simply, I drove in one day to have my 2016 Focus serviced. Mark MacGregor was available as a Service Advisor. Step up, sign up, service. Mark made the Simply, I drove in one day to have my 2016 Focus serviced. Mark MacGregor was available as a Service Advisor. Step up, sign up, service. Mark made the task easy and comfortable. A Good Man. I would recommend Mark MacGregor and Tasca Ford of Berlin, CT anytime. More
by jrjurzynski
Employees Worked With
Mark Macgregor
October 19, 2017
Customer Service Excellence! Mark was great at helping to prioritize repairs—some needed attention now, others could wait. That kind of customer service in a dealership is critica Mark was great at helping to prioritize repairs—some needed attention now, others could wait. That kind of customer service in a dealership is critical to the relationship—he turned me from being a one-time customer, to a repeat client! He restored my confidence in dealer garages—well, at least the Tasch Ford garage! Mark, keep up the excellent work and I’ll be seeing you again. Well done, sir! More
by Shawm001
Employees Worked With
Mark Macgregor
October 18, 2017
Thank you. Our motorhome needed immediate attention as we were planning to take it to Fla. within the week. Jennifer and Tony got it right in to the specialist Our motorhome needed immediate attention as we were planning to take it to Fla. within the week. Jennifer and Tony got it right in to the specialist the same day we called. It was checked out and repaired by the next day. This was such a wonderful experience-recommend them highly. More
by pppp11
Employees Worked With
I don't know the name of the motorcoach specialist but he was great too., Jennifer Quigley, Tony Miceli
October 16, 2017
excellent service prompt and thorough service for my 2007 Shelby GT 500 Mark reviewed service indicated and costs.....shuttle service home and called and picked me u prompt and thorough service for my 2007 Shelby GT 500 Mark reviewed service indicated and costs.....shuttle service home and called and picked me up when service was complete More
by MARK4291
Employees Worked With
Mark Macgregor
October 13, 2017
Quality service, Mark MacGregor Mark MacGregor Excellent customer service rep. Explains details of service performed pleasant to deal with. Service area and waiting room very clean. Mark MacGregor Excellent customer service rep. Explains details of service performed pleasant to deal with. Service area and waiting room very clean. Checkout very easy. Everyone seems knowledgeable and pleasant to work with More
by Monkee
Employees Worked With
Mark Macgregor
September 27, 2017
BEST DEALER EVER I BRING MANY VEHICLES FOR SERVICE AND ALWAYS GET GREAT SERVICE TOP NOTCH PEOPLE TOP NOTCH TECHS GREAT COFFEE IN WAITING ROOM I WOULD DEFINITEL I BRING MANY VEHICLES FOR SERVICE AND ALWAYS GET GREAT SERVICE TOP NOTCH PEOPLE TOP NOTCH TECHS GREAT COFFEE IN WAITING ROOM I WOULD DEFINITELY RECOMMEND THIS DEALERSHIP More
by Premier Limousine
Employees Worked With
Jennifer Quigley
September 24, 2017
Service No appointment arrival for service on my F-250. Thought I would have to make an appointment, but was happily surprised that it could be taken care of No appointment arrival for service on my F-250. Thought I would have to make an appointment, but was happily surprised that it could be taken care of immediately. During the servicing, a couple of additional issues surfaced and were immediately remedied. The Service Advisor was Chris Happy. Overall, a terrific experience. More
by JDYKI
Employees Worked With
Chris Happy
