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Tasca Ford Berlin - Service Center

Berlin, CT

4.2
824 Reviews

824 Reviews of Tasca Ford Berlin - Service Center

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August 27, 2024

I was very impressed with Tasca Ford's service & professionalism. They kept me informed every step of the way while working on my vehicle. The manager was kind enough to follow up with a phone call. More

by JAHLQUIST1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Frayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Tasca Ford Berlin responded

Thank you for your kind words! We're thrilled to hear that you were impressed with the service and professionalism at Tasca Ford Berlin. Keeping our customers informed is a top priority for us, and I'm glad to know that our manager’s follow-up made a positive impact on your experience. We look forward to serving you again in the future! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

August 24, 2024

Always communicative and helpful, explaining everything in easy-to-understand terms. Wali is a GEM! Thank you Tasca! More

by zarawdeluca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wali M
Aug 27, 2024 -

Tasca Ford Berlin responded

Thank you for your wonderful review! I'm thrilled to hear that you found our team communicative and helpful, and I'm glad Wali made such a positive impact on your experience. I truly appreciate your kind words and support for Tasca Ford Berlin. I look forward to assisting you again in the future! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

August 24, 2024

If you value your time, avoid this service department at all costs. Scheduled appointment, vehicle not looked at until a week later. Phone calls go unanswered, messages are not returned. Lack of communic More

by TED06455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wali Muhammad
Aug 27, 2024 -

Tasca Ford Berlin responded

Thank you for sharing your experience with us. I understand how important timely communication and service are, and I appreciate your feedback regarding the delays and lack of response. At Tasca Ford Berlin, I aim to provide our customers with the highest level of service. I would like to discuss your concerns further and see how we can improve. Please feel free to reach out to me directly. Thank you for bringing this to my attention. Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

August 24, 2024

Went for an oil change. It took almost 2 hours. Should not take that long. More

by gcote8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2024 -

Tasca Ford Berlin responded

Thank you for sharing your experience with us. I understand that a 2-hour wait for an oil change can be frustrating. Your feedback is valuable, and I will take it into consideration as I continually strive to improve our service times at Tasca Ford Berlin. If there’s anything further you’d like to discuss, please feel free to reach out. I appreciate your input! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

August 24, 2024

They broke my windshield wipers after service and refused to fix them as it was a preexisting issue. These wipers were working correctly prior to the car being dropped off. More

by DSAPKO14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Frayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Tasca Ford Berlin responded

Thank you for sharing your experience with us. I understand your concerns regarding the windshield wipers after your service at Tasca Ford Berlin. I take feedback seriously and would like to further investigate this matter. Please feel free to reach out directly so we can work towards a resolution. Your satisfaction is important to me. Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

August 22, 2024

Did everything hey said they would in a timely manor and was polite and courtiuos More

by dhogan5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Mclaughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Frayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lopez, Luis Martinez
Aug 26, 2024 -

Tasca Ford Berlin responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with Tasca Ford Berlin. Providing timely and courteous service is our priority, and we appreciate your feedback. We look forward to serving you again in the future! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

August 21, 2024

Alysa is the best service advisor that a dealt with since 2018 she is very good hope she lasts she keep me in the loop every step of the way More

by JOHNJMEL64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alysa service advisor
Aug 24, 2024 -

Tasca Ford Berlin responded

Thank you for your amazing feedback! We’re thrilled to hear that you had such a positive experience with our service advisor. At Tasca Ford Berlin, we strive to keep our customers informed throughout the process, and it's fantastic to know Alysa made such an impact. We look forward to seeing you again soon! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

August 20, 2024

The crew at the Tasca Ford truck center were tasked with fixing my truck. Obviously the truck is very important to me as it is a retirement gift to myself. I had much correspondence with Seth, Chris and Sha More

by SOLEBR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Truck Service Department
Aug 22, 2024 -

Tasca Ford Berlin responded

Thank you, Brian, for your wonderful review! We at Tasca Ford Berlin are thrilled to hear about your positive experience with our truck center. It's great to know that Seth, Chris, and Shane provided the support you needed while fixing your truck. We appreciate your trust in our team and are glad to have met your expectations. Enjoy your retirement gift, and we look forward to assisting you again in the future! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

August 17, 2024

Good service and communication during all my visits. I feel good about taking my vehicle here. More

by BRYANGRAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wally
Aug 20, 2024 -

Tasca Ford Berlin responded

Thank you for your fantastic review! I'm glad to hear that you experienced good service and communication during your visits to Tasca Ford Berlin. It’s our priority to ensure our customers feel confident and satisfied with us. I look forward to welcoming you back soon! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

August 16, 2024

The staff I dealt with showed much professionalism and were very courteous and helpful with my needs. More

by dogneck33
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
Aug 19, 2024 -

Tasca Ford Berlin responded

Thank you for your wonderful review! We appreciate your kind words about our staff’s professionalism and helpfulness. It means a lot to us at Tasca Ford Berlin. We look forward to assisting you again in the future! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

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