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Tasca Ford Berlin - Service Center

Berlin, CT

4.2
824 Reviews

824 Reviews of Tasca Ford Berlin - Service Center

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September 04, 2024

Went for oil change and emissions, in and out within 45 minutes. Great service thanks! More

by lfuqua66
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Didn’t get his name
Sep 06, 2024 -

Tasca Ford Berlin responded

Thank you for your fantastic review! We’re thrilled to hear that you had a quick and efficient experience with your oil change and emissions service at Tasca Ford Berlin. Your satisfaction is our priority, and we look forward to serving you again in the future! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

September 03, 2024

Did a great job with a prior difficult challenge! Went the extra mile to make things right! More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Mclaughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Frayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wally and Brian, Michael Lopez, Luis Martinez
Sep 05, 2024 -

Tasca Ford Berlin responded

Thank you so much for your kind words! We truly appreciate your positive feedback. At Tasca Ford Berlin, we pride ourselves on going the extra mile for our customers. It’s great to hear that we could help you with your challenge. We look forward to assisting you again in the future! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

September 03, 2024

Good service just don't like that still after 2 years having my truck still dealing with not having my maintenance package in the system More

by drod98hulk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Sep 05, 2024 -

Tasca Ford Berlin responded

Thank you for your feedback. We appreciate your kind words about the service at Tasca Ford Berlin. I understand your concern regarding the maintenance package for your truck, and I would encourage you to reach out to us directly so I can help resolve this issue. Your satisfaction is important to us, and we want to ensure everything is in order. Thank you for choosing us! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

September 03, 2024

They are always short staffed and when my car was with them for a service job they returned it completely dirty and with scratches and chipped off paint spots. I’m still pending their phone call to get it More

by amaries.15
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Wali
Sep 05, 2024 -

Tasca Ford Berlin responded

Thank you for your feedback. I understand your concerns regarding your recent service experience at Tasca Ford Berlin. It’s important to me that your vehicle is returned in excellent condition, and I appreciate you bringing this matter to my attention. I encourage you to reach out to me directly so I can address the issues with your vehicle and ensure everything is corrected promptly. Your satisfaction is my priority, and I want to resolve this for you. Thank you for choosing Tasca Ford Berlin. Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

September 03, 2024

It took 3 scheduled visits to get my sunroof motor fixed. The first visit where they had my car for 5 hours realized they had the wrong motor. The second scheduled visit, only one person came to my house t More

by magster17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alyssa Rustic
Sep 05, 2024 -

Tasca Ford Berlin responded

Thank you for sharing your experience with us. I appreciate your feedback and understand your concerns regarding the multiple visits for the sunroof motor repair. It's great to hear that Mo and Tyler were able to assist you in the end, and I'm glad Alyssa provided good service. If you feel that you were overcharged, I encourage you to reach out to me directly at Tasca Ford Berlin so I can address this matter. Your satisfaction is important to me, and I want to ensure a better experience for you in the future. Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

August 31, 2024

Wali was pleasant and professional. My wait time was reasonable and just what Wali said it would be. More

by polskaugi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wali
Sep 04, 2024 -

Tasca Ford Berlin responded

Thank you for your feedback! We're glad to hear that you had a pleasant experience with us and that Wali met your expectations for professionalism and wait time. At Tasca Ford Berlin, we strive to provide great service to all our customers. We look forward to assisting you again in the future! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

August 31, 2024

Service is fine. Appreciate shuttle service. Wali is attentive, I was told my vehicle was cleaned, it was not cleaned. More

by bre_freedom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wali
Sep 04, 2024 -

Tasca Ford Berlin responded

Thank you for your feedback. We're glad to hear you appreciated the shuttle service and that Wali was attentive during your visit. We take pride in our service here at Tasca Ford Berlin and will ensure your concerns regarding the vehicle cleaning are addressed. Your experience is important to us, and we encourage you to reach out if you have further concerns. We hope to see you again! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

August 31, 2024

The service staff was very unprofessional and rude. They quoted me one price for the work needed done. Then they totaly changed the amount by alot, but did not do everything they quoted. When I questio More

by bbradshaw2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 03, 2024 -

Tasca Ford Berlin responded

Thank you for your feedback. I understand your experience at Tasca Ford Berlin was disappointing, and we appreciate you bringing this to our attention. Customer service is important to us, and your comments will be share with our team. I encourage you to reach out to myself directly so we can address your concerns and work towards a resolution. Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

August 30, 2024

Gagnon Don’t go to Tasca. Terrible service. All you get is the run around. Over 4 weeks and still can’t get my truck repaired. I went here because it’s close to home and plann More

by Cgagnon071330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wallie
Sep 03, 2024 -

Tasca Ford Berlin responded

Thank you for sharing your experience. I understand your frustration regarding the delay in getting your truck repaired at Tasca Ford Berlin. Your feedback is valuable, and we would like to resolve this issue. I encourage you to contact myself directly so we can address your concerns and work towards a solution. We appreciate your feedback and hope to regain your trust in the future. Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

August 27, 2024

Very helpful and fit me in without apt. but now having same problem again now at another ford dealership More

by SKYERAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Mclaughlin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Tasca Ford Berlin responded

Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear that we could assist you at Tasca Ford Berlin. If you're facing the same issue again, I encourage you to reach out to us directly so we can help you find a resolution. We’re here to support you! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

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