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Tasca Ford Berlin - Service Center

Berlin, CT

4.2
823 Reviews
Call Service Center (860) 828-3546

823 Reviews of Tasca Ford Berlin - Service Center

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September 29, 2024

Very kind employees and good communication about the services that were being done to my vehicle! More

by MEGGANTUFVESON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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Oct 01, 2024 -

Tasca Ford Berlin responded

Thank you for your wonderful feedback! I'm delighted to hear that you experienced kind service and good communication during your visit to Tasca Ford Berlin. Our team always strives to provide the best experience for our customers. I look forward to seeing you again soon! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

September 28, 2024

Good job done and good communication as the job progressed all along they did care about their More

by Mnemeth0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wali
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Oct 01, 2024 -

Tasca Ford Berlin responded

Thank you for your kind words! I appreciate your feedback about the good job done and the communication during your experience with us at Tasca Ford Berlin. It’s our priority to ensure our customers feel cared for throughout the process. I hope to see you again soon! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

September 26, 2024

Unbelievable service- I purchased my vehicle from this location and the few times I had it serviced I dealt with really rude service members and waited 3+ hours for a simple oil change. I expressed my con More

by Lombardie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked with service
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Sep 27, 2024 -

Tasca Ford Berlin responded

Thank you for your feedback! I'm thrilled to hear about your recent experience at Tasca Ford Berlin. It's great to know that the professionalism and kindness of our team made such a positive impact. I appreciate your patience and understanding, and I look forward to providing you with exceptional service during your future visits. Please don’t hesitate to reach out if you need anything else! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

September 25, 2024

Looking for a new dealership to service my F150, Tasca Ford Berlin so far has done an excellent job. More

by raymond.gabrielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alissa
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Sep 26, 2024 -

Tasca Ford Berlin responded

Thank you for your kind words! I'm thrilled to hear that you had an excellent experience with us at Tasca Ford Berlin while servicing your F150. I appreciate your trust in us and look forward to continuing to provide top-notch service. Please don't hesitate to visit us again in the future! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

September 22, 2024

Not very prompt Car wash at end was shoddy. Took two hours for an oil change. I won’t be returning More

by KJDAVIS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know
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Sep 24, 2024 -

Tasca Ford Berlin responded

Thank you for your feedback. I am disappointed to hear about the delay and the quality of the car wash after your oil change at Tasca Ford Berlin. I appreciate you bringing this to my attention and would like to learn more about your experience. Please consider reaching out to me directly so I can address your concerns and improve our service. Your satisfaction is important to us. Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

September 21, 2024

Commercial truck service department, fid not address any of the problems the truck had after leaving it for 4 days. The prices quoted for normal service items were way overpriced. Asked them to service the More

by PAULC3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
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Sep 24, 2024 -

Tasca Ford Berlin responded

Thank you for sharing your experience with us. I understand your frustration regarding the service your truck received and the issues that you feel weren't addressed. At Tasca Ford Berlin, we strive for high standards and your feedback is essential in helping us improve. I would appreciate the opportunity to discuss your concerns further. Please feel free to reach out to me directly. Thank you again for your input. Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

September 21, 2024

the ladies in service dept. are so nice, especially Alyssa, and the techs did a great job with my Mustang backup camera work More

by SCORPEO8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa
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Sep 24, 2024 -

Tasca Ford Berlin responded

Thank you for your wonderful review! I'm thrilled to hear that you had a positive experience with our service department and that Alyssa made a great impression. It's fantastic to know that our techs did a great job on your Mustang backup camera. I truly appreciate your support and look forward to assisting you again at Tasca Ford Berlin! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

September 21, 2024

Michael Fresen [n the body shop was terrific. I needed a rear view mirror on my wife's car painted and he painted it with his other projects in no time at all.Not only in no time ,the job was ama More

by PAUCZYK
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Fresen,Michael
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Sep 24, 2024 -

Tasca Ford Berlin responded

Thank you for your fantastic review! I'm thrilled to hear that you had such a great experience with Michael in the body shop at Tasca Ford Berlin. It's wonderful to know that he was able to paint the rear view mirror for your wife's car so quickly and beautifully. I appreciate your kind words and hope to see you again soon! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

September 20, 2024

It my second time for service and so far it’s been a great experience! Everyone is so friendly and helpful. More

by dlee1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Sep 23, 2024 -

Tasca Ford Berlin responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience during your second visit for service at Tasca Ford Berlin. Our team strives to provide friendly and helpful service, and I appreciate your recognition. I look forward to welcoming you back for your next visit! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

September 18, 2024

The NEW truck we bought still has a vibration problem but the service people say this is normal for this truck. How come our other 10 F550's don't have this problem? If you cant find the problem just say so, More

by jeremiah5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N.A.
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Sep 20, 2024 -

Tasca Ford Berlin responded

Thank you for your feedback. I understand your concerns regarding the vibration issue with your new truck. At Tasca Ford Berlin, I strive to meet high standards in every aspect of our customer service. I appreciate your patience and would encourage you to reach out directly to discuss this matter further. Your experience is important to me, and I want to ensure that we address your concerns appropriately. Thank you for bringing this to my attention. Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

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