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Tasca Ford Berlin - Service Center

Berlin, CT

4.2
823 Reviews

823 Reviews of Tasca Ford Berlin - Service Center

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February 23, 2024

Chad and Jay were fabulous in getting our truck fixed and back to me in a very quick time. They are a great asset to your business. More

by cgray13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
Feb 26, 2024 -

Tasca Ford Berlin responded

It’s great to know that both Chad and Jay provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Tasca Ford Berlin Team

February 17, 2024

I felt very comfortable waiting for my car to have recall work done on it. Everyone was very friendly. More

by MARIEKLUZA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norman Deneault
Feb 20, 2024 -

Tasca Ford Berlin responded

Marie, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Tasca Ford Berlin Team

February 16, 2024

Sales manager failed to reply. Overcharge due to etching that was not wanted. Wrong tone cover. More

by pelkeys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Feb 20, 2024 -

Tasca Ford Berlin responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Tom Moran General Manager tmoran@tasca.com

February 15, 2024

Communication was excellent as to the status and progress of work on my vehicle and it was delivered back to me on time. Pleasant experience More

by jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Booth
Feb 16, 2024 -

Tasca Ford Berlin responded

Jeff, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Tasca Ford Berlin! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Tasca Ford Berlin Team

February 15, 2024

Staff was accommodating, knowledgeable, and easy to work with. Communication with parts arrival and getting my vehicle in was spot on! More

by DANNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Mclaughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Frayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lopez, Luis Martinez
Feb 16, 2024 -

Tasca Ford Berlin responded

Danny, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Tasca Ford Berlin Team

February 13, 2024

Dropped our F250 off for an oil change. Staff was very friendly and hopeful as always More

by Gossamer59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth and Robbie
Feb 14, 2024 -

Tasca Ford Berlin responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Tasca Ford Berlin Team

February 08, 2024

I bought a car that had issues that should’ve been addressed before it was sold. Very disappointed I have had to go back three times already in one month for repairs. More

by Kmckenna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Martinez
Feb 08, 2024 -

Tasca Ford Berlin responded

Thank you for sharing this review regarding your experience with us, Mckenna. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Tom Moran General Manager tmoran@tasca.com

February 01, 2024

Great service, an extensive repair was completed same day I brought vehicle in. Service advisor Norman was very helpful and communicated via phone call and text frequently during the day to keep me up to sp More

by mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norman Deneault
Feb 02, 2024 -

Tasca Ford Berlin responded

Mark, it’s great to know that Norman provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Tasca Ford Berlin Team

January 31, 2024

There was confusion over the price quoted and what was charged but it was cleared up imediately. More

by FORDEES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A very nice lady at the first desk.in Service Dept.
Jan 31, 2024 -

Tasca Ford Berlin responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Tasca Ford Berlin Team

January 24, 2024

Excellent service was done right the first time. Pleased with the entire experience highly recommended. More

by jppelczar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa, service manager, Andy service technician
Jan 25, 2024 -

Tasca Ford Berlin responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Tasca Ford Berlin! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Tasca Ford Berlin Team

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