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Tasca Ford Berlin - Service Center

Berlin, CT

4.2
823 Reviews

823 Reviews of Tasca Ford Berlin - Service Center

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March 08, 2024

Quick service done well and good communication from the service writer who made sure it was ready on time . More

by elandi0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Glidden / Chad
Mar 11, 2024 -

Tasca Ford Berlin responded

Thank you for the kind words, Elandi. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Tasca Ford Berlin, we value our customers and we look forward to seeing you down the road. Sincerely, The Tasca Ford Berlin Team

March 07, 2024

I came in for 1 tire sensor replacement. They billed me $1000+. They lowered it to $685. after I refused to pay it. Total rip off!!!! and the first time I dropped it off they didn't even loo More

by gbrazil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chad
Mar 08, 2024 -

Tasca Ford Berlin responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. I will share your feedback with our team and we hope to earn your business back in the future. Sincerely, Tom Moran General Manager tmoran@tasca.com

March 01, 2024

My service visit was quick and painless. Works package and tire alignment done while I waited. From intake to completion, I was kept informed several times during my visit. All were very pl More

by CONYERS.GREG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Frayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

Tasca Ford Berlin responded

Hi Greg, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Tasca Ford Berlin. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Tasca Ford Berlin Team

March 01, 2024

So professional, and no pressure. We could have never asked for a better car buying experience. More

by TAT2LADY
Recommend Dealer
Yes
Employees Worked With
Colin Frayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lopez
Mar 04, 2024 -

Tasca Ford Berlin responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Tasca Ford Berlin Team

March 01, 2024

Emissions testing made nice and easy and convenient, service is professional , Always on time thanks More

by CACJR5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t have names
Mar 04, 2024 -

Tasca Ford Berlin responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Tasca Ford Berlin, we value our customers and we look forward to seeing you down the road. Sincerely, The Tasca Ford Berlin Team

March 01, 2024

They were very helpful, quick to respond and provided valuable insight. I will be back in the future More

by mathesllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
Mar 04, 2024 -

Tasca Ford Berlin responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Tasca Ford Berlin Team

February 29, 2024

Norm the service advisor was great to work with and made the whole process simple. More

by GINO.MAGLIOCCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norman
Mar 01, 2024 -

Tasca Ford Berlin responded

Thank you for this amazing review and shoutout for Norm! We really appreciate your business, Gino. Sincerely, The Tasca Ford Berlin Team

February 29, 2024

Not enough staff on weekends, online website hours and appointments scheduling system innacusrte leading to waste my time and postponing my car needs. Agreed and requested services would be done the day a More

by ERICK.TAMAYJP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember
Mar 01, 2024 -

Tasca Ford Berlin responded

Thank you for taking the time to leave us your review, Erick. It seems that we came up short in meeting your expectations, and that is not the customer service that I seek to provide. I would appreciate hearing more about this issue so that we may work together to make amends. Please contact me at your earliest convenience. I hope to hear from you soon. Sincerely, Tom Moran General Manager tmoran@tasca.com

February 27, 2024

Other than the repeated calls after the service everything was good. Overall very good experience. More

by CKOSCUK
Recommend Dealer
Yes
Employees Worked With
Shawn Mclaughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Frayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lopez, Luis Martinez
Feb 28, 2024 -

Tasca Ford Berlin responded

Thank you for the great feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Tasca Ford Berlin Team

February 27, 2024

There is always a smile when you walk in the door. Super friendly service at a fair price!! More

by lstenholm
Recommend Dealer
Yes
Employees Worked With
Colin Frayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robbie and Seth in service!
Feb 28, 2024 -

Tasca Ford Berlin responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Tasca Ford Berlin Team

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