Tasca Ford Berlin

No problems Had an oil & filter change. Had an appointment, in and out with no problem. Don't want to wait a couple of hours for this service. Had an oil & filter change. Had an appointment, in and out with no problem. Don't want to wait a couple of hours for this service. More

I really wish there were less trips to the dealership. One to buy the car, one to ferry the car, one to get the title and put on registration plates during covid and in the midst of a very painful injur One to buy the car, one to ferry the car, one to get the title and put on registration plates during covid and in the midst of a very painful injury. More

Let me warn anyone who reads this post. In my opinion Tasca ford service is the absolute worse. Service advisor Dakota was friendly. If you have issues with your car, don not bring it to this place. I ha Tasca ford service is the absolute worse. Service advisor Dakota was friendly. If you have issues with your car, don not bring it to this place. I have worked with 4 different service managers over the past few years. That shows the lack of stability in the leadership of the department. Let's talk about my service experience. I have a focus with the well documented transmission issues. Took it here mutiple times, issue still persists. Took my car for the works oil change, didnt check the tire pressure. Car recently gave me an overheating alert. Took there, recommended adding water, ok, issue persisted. Took back and had them do a diagnostic, did a pressure test, told me I was all set. Issue continued. Took back (3rd time) due to reoccurring issue, was advised after another diag that the fan was turning on intermittently. Went back 4th time, did another diag, and now being told it's a water issue that's leaked from my headlight and rotted out the fan control module. So after four trips this is the solution, highly expensive solution that they have provided to me. How can I trust this assessment. How can I trust that this will fix my issue. When I broached the service manger, he had every excuse in the world. Lacked any customer empathy. Lacked any kind of actionable solutions. These are my many negative experiences with this dealership spanning many service managers and service trips. This place couldn't complete a simple works oil change. The lack of accountability and appropriate solutions made for mutiple poor customer experiences. Shame on me for continuing to give business to this service department. More

check in was very quick the check in was very pleasant, I was called with update to inform me of what they found that needed to be fixed that day or in the near future. the check in was very pleasant, I was called with update to inform me of what they found that needed to be fixed that day or in the near future. More

Truck Service dept. horrible. They had my vehicle for 3 days and could not fix, don't think they tried too hard either or they maybe some of their mechanics are third rate. Seemed They had my vehicle for 3 days and could not fix, don't think they tried too hard either or they maybe some of their mechanics are third rate. Seemed to put most of their effort into finding things to upsell me on. Mike the counterman seemed hard to find, rude at times with curse words and tried to use scare tactics. This place was not always this way, something has changed. Oh, by the way, they charged me $150 for no repairs. They should have been embarrassed that they could not fix and not charged me. More

Scott did a great job getting my car Serviced quickly. Scott did a great job getting my car Serviced quickly. He was a pleasure to deal with. I would recommend your service dept to a friend.Thank You! Scott did a great job getting my car Serviced quickly. He was a pleasure to deal with. I would recommend your service dept to a friend.Thank You! More

Great job Everyone I encountered was very friendly and helpful. They explained everything that needed to be done and the work was completed. It was a very good Everyone I encountered was very friendly and helpful. They explained everything that needed to be done and the work was completed. It was a very good experience. More

First Oil Change on Recently Purchased C7 Corvette I have several different makes of automobiles in my household besides Ford products. I feel no hesitation in also bringing my non-Ford cars to Tasca I have several different makes of automobiles in my household besides Ford products. I feel no hesitation in also bringing my non-Ford cars to Tasca for all my general service needs. More

Exceptional Experience From the moment we entered Tasca Ford of Berlin, we were greeted with kindness and professionalism. Fran Sanford, thank you for your knowledge and yo From the moment we entered Tasca Ford of Berlin, we were greeted with kindness and professionalism. Fran Sanford, thank you for your knowledge and your personality. We are so happy to be a part of the Tasca family! Michael and Rosalie More

Professional, friendly, not pushy, excellent price Dealing with Tasca Ford was a pleasure, friendly but professional. Fran Sanford the sales consultant was knowledgeable and made buying a car less stre Dealing with Tasca Ford was a pleasure, friendly but professional. Fran Sanford the sales consultant was knowledgeable and made buying a car less stressful. Thank you very happy with my purchase. More