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Tasca Ford Berlin

Berlin, CT

4.3
1,565 Reviews

250 Webster Square Rd

Berlin, CT

06037

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Showing 1,565 reviews

August 27, 2020

This dealership has been one of the worst experience I ever had. They will not do the job, you asked one questions and will take days to get answer. They never returned phone call and email. The only thin More

by ronaldchu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jovan Teague
Sep 10, 2020 -

Tasca Ford Berlin responded

We truly apologize we didn't meet your expectations. Should not of made a difference you live in Texas and were looking at one of our vehicles. The vehicle was a very unique vehicle (Lexus LC500), and our team was working multiple people interested at the same time, thus became confused. Too, Jovan Teague was informed that her Aunt just passed away and she said that she was very sorry to our General Sales Manager that she didn't forward the video walk-a-round that she made. No excuse. Again, please accept our genuine apology. Erik Stuttz General Manager

August 18, 2020

Best service - buying new...We have purchased a lot of Best service - buying new... We have purchased a lot of new cars over the years and this is the first buying experience we have had that we can hones More

by Christa & Ben
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Fran Sanford
Aug 20, 2020 -

Tasca Ford Berlin responded

Christa & Ben, Thank you for your recent purchase! We are happy that you are happy with your experience! Fran is without question a true sales professional and were are blessed to have her on our team! Our founder, Bob Tasca Sr. established in 1943 an incredible family business, and went on to write a book that sums up our operational promise of "You Will Be Satisfied!" Thank you too for your business, and welcome to the Tasca Automotive family! Erik Stuttz General Manager

August 07, 2020

Dakota (service writer) was excellent I had tried making an appointment for some routine service on the website and must have bungled it because it did not show up on their system when I a More

by emwflywheel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dakota Pare
Aug 15, 2020 -

Tasca Ford Berlin responded

We appreciate you sharing your recent service visit with us. We are very fortunate to have Dakota on our team, she always delivers our valued customers with a world class experience! We look forward to seeing you return in the future. Erik Stuttz General Manager

August 04, 2020

Excellent service They were very accommodating in helping me find what I was looking for. They respected my pricing guidelines and found me exactly what I wanted More

by smhill0606
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Robinson, Fran Sanford
Aug 15, 2020 -

Tasca Ford Berlin responded

First thank you for sharing your 5 star review! We too appreciate your business! Erik Stuttz General Manager

July 30, 2020

Great job by all. Was brought right in and was kept informed as to what was going on with the fix. Everything seems to be working great More

by tomz212
Recommend Dealer
Yes
Employees Worked With
Dakota Pare
Aug 03, 2020 -

Tasca Ford Berlin responded

Thank you for the 5 Star review! We appreciate your servicing your vehicle with us too!! Erik Stuttz General Manager

July 29, 2020

Called for appt. accommodated my schedule and service was quick..service manager is the best!! Not the first time my experience has always been great since new service manager came onboard More

by Sebastianelligary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Quigley, Scott Bellinger
Jul 30, 2020 -

Tasca Ford Berlin responded

Thank you for taking the time to share your experience with our service department! We strive each day to live up to our Founder, Bob Tasca Sr's commitment of; "You Will Be Satisfied!" We appreciate too, your doing business with us! Erik Stuttz General Manager

July 28, 2020

Emission Test I am at dealership often with our company's fleet of cars Dakota is so helpful !!! She's Great !! I will always come for this great customer servi More

by Lisaehrbar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dakota Pare
Jul 30, 2020 -

Tasca Ford Berlin responded

Thank you for taking the time to share your experience with Dakota and your recent visit to our service department. We appreciate your doing business with us too! Erik Stuttz General Manager

July 24, 2020

Great customer service! Kevin is everything you want in an employee! Friendly, knowledgeable with an emphasis on service! Kevin is everything you want in an employee! Friend More

by saphoto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin/Parts
Jul 28, 2020 -

Tasca Ford Berlin responded

Thank you for taking the time to share your recent experience with our service department. We too appreciate you doing business with us! We realize people have many choices where to have their vehicle maintained mechanically, and we value you for choosing us. Erik Stuttz General Manager

July 20, 2020

Excellent service from Fran and Robyn when buying new Escape/purchasing C-Max. Quick and thorough process. Answered all our questions. Final prices were prices promised. More

by Mlaraia
Recommend Dealer
Yes
Employees Worked With
Robin Robinson, Dakota Pare, Fran Sanford
Jul 23, 2020 -

Tasca Ford Berlin responded

Thank you for sharing your recent purchase experience with Fran and Robin. We appreciate your business! We hope you are enjoying your new Ford Escape. We look forward towards many years ahead of helping you with all your transportation needs! Erik Stuttz General Manager

July 16, 2020

service clean and excellent - very nice dealership - would go there for all my automotive needs - very nice people and very accomodating -- the nicest place i More

by tonyfranc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dakota Pare
Jul 23, 2020 -

Tasca Ford Berlin responded

We appreciate you for sharing your recent visit to Tasca Ford of Berlin, CT. Our Founder Bob Tasca Sr. instilled in all of us in our organization the importance of our commitment of; "You Will Be Satisfied!" For 77 years we have passionately strived to maintain that very important commitment! Thank you too for your business! Erik Stuttz General Manager

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