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Tasca Ford Berlin

Berlin, CT

4.3
1,550 Reviews
Tasca Ford Berlin, in Berlin, CT, serving Hartford, Middlesex, and New Haven County, is proud to be an automotive leader in our area. Since opening our doors, Tasca Ford Berlin has kept a firm commitment to our customers. We offer a wide selection of vehicles as well as commercial trucks and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Tasca Ford Berlin will get you into the car or truck you choose with professionalism and attention to your needs. Tasca Ford Berlin has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, Tasca Ford Berlin offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (860) 828-3546 if you have any questions or comments.
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250 Webster Square Rd

Berlin, CT

06037

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Showing 1,550 reviews

August 31, 2024

Service is fine. Appreciate shuttle service. Wali is attentive, I was told my vehicle was cleaned, it was not cleaned. More

by bre_freedom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wali
Sep 04, 2024 -

Tasca Ford Berlin responded

Thank you for your feedback. We're glad to hear you appreciated the shuttle service and that Wali was attentive during your visit. We take pride in our service here at Tasca Ford Berlin and will ensure your concerns regarding the vehicle cleaning are addressed. Your experience is important to us, and we encourage you to reach out if you have further concerns. We hope to see you again! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

August 31, 2024

The service staff was very unprofessional and rude. They quoted me one price for the work needed done. Then they totaly changed the amount by alot, but did not do everything they quoted. When I questio More

by bbradshaw2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 03, 2024 -

Tasca Ford Berlin responded

Thank you for your feedback. I understand your experience at Tasca Ford Berlin was disappointing, and we appreciate you bringing this to our attention. Customer service is important to us, and your comments will be share with our team. I encourage you to reach out to myself directly so we can address your concerns and work towards a resolution. Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

August 30, 2024

Gagnon Don’t go to Tasca. Terrible service. All you get is the run around. Over 4 weeks and still can’t get my truck repaired. I went here because it’s close to home and plann More

by Cgagnon071330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wallie
Sep 03, 2024 -

Tasca Ford Berlin responded

Thank you for sharing your experience. I understand your frustration regarding the delay in getting your truck repaired at Tasca Ford Berlin. Your feedback is valuable, and we would like to resolve this issue. I encourage you to contact myself directly so we can address your concerns and work towards a solution. We appreciate your feedback and hope to regain your trust in the future. Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

August 27, 2024

I was very impressed with Tasca Ford's service & professionalism. They kept me informed every step of the way while working on my vehicle. The manager was kind enough to follow up with a phone call. More

by JAHLQUIST1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Frayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Tasca Ford Berlin responded

Thank you for your kind words! We're thrilled to hear that you were impressed with the service and professionalism at Tasca Ford Berlin. Keeping our customers informed is a top priority for us, and I'm glad to know that our manager’s follow-up made a positive impact on your experience. We look forward to serving you again in the future! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

August 27, 2024

Very helpful and fit me in without apt. but now having same problem again now at another ford dealership More

by SKYERAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Mclaughlin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Tasca Ford Berlin responded

Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear that we could assist you at Tasca Ford Berlin. If you're facing the same issue again, I encourage you to reach out to us directly so we can help you find a resolution. We’re here to support you! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

August 24, 2024

If you value your time, avoid this service department at all costs. Scheduled appointment, vehicle not looked at until a week later. Phone calls go unanswered, messages are not returned. Lack of communic More

by TED06455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wali Muhammad
Aug 27, 2024 -

Tasca Ford Berlin responded

Thank you for sharing your experience with us. I understand how important timely communication and service are, and I appreciate your feedback regarding the delays and lack of response. At Tasca Ford Berlin, I aim to provide our customers with the highest level of service. I would like to discuss your concerns further and see how we can improve. Please feel free to reach out to me directly. Thank you for bringing this to my attention. Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

August 24, 2024

Went for an oil change. It took almost 2 hours. Should not take that long. More

by gcote8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2024 -

Tasca Ford Berlin responded

Thank you for sharing your experience with us. I understand that a 2-hour wait for an oil change can be frustrating. Your feedback is valuable, and I will take it into consideration as I continually strive to improve our service times at Tasca Ford Berlin. If there’s anything further you’d like to discuss, please feel free to reach out. I appreciate your input! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

August 24, 2024

They broke my windshield wipers after service and refused to fix them as it was a preexisting issue. These wipers were working correctly prior to the car being dropped off. More

by DSAPKO14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Frayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Tasca Ford Berlin responded

Thank you for sharing your experience with us. I understand your concerns regarding the windshield wipers after your service at Tasca Ford Berlin. I take feedback seriously and would like to further investigate this matter. Please feel free to reach out directly so we can work towards a resolution. Your satisfaction is important to me. Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

August 24, 2024

Always communicative and helpful, explaining everything in easy-to-understand terms. Wali is a GEM! Thank you Tasca! More

by zarawdeluca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wali M
Aug 27, 2024 -

Tasca Ford Berlin responded

Thank you for your wonderful review! I'm thrilled to hear that you found our team communicative and helpful, and I'm glad Wali made such a positive impact on your experience. I truly appreciate your kind words and support for Tasca Ford Berlin. I look forward to assisting you again in the future! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

August 24, 2024

I recently had the pleasure of leasing a new vehicle from Tasca Ford. Everyone that I came in contact with was extremely professional & friendly. Colin Frayne, the sales manager who I worked with, was except More

by drmikemaroon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin Frayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katherine Kelly
Aug 27, 2024 -

Tasca Ford Berlin responded

Thank you so much for your wonderful review! I'm thrilled to hear you had such a positive experience leasing your new truck from Tasca Ford Berlin. It's great to know that Colin provided exceptional service with your custom order and that Kat was able to make the financing process efficient and personable. I appreciate your kind words and look forward to assisting you again in the future! Safe travels in your new truck! Sincerely, Tom Moran General Manager tmoran@tasca.com 860-828-3546

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