Tasca Ford Berlin

Outstanding Service 100% Satisfied good service excellent people on the desk . Fixed right the first time. Store looks great revamped would recommend the dealership to fr 100% Satisfied good service excellent people on the desk . Fixed right the first time. Store looks great revamped would recommend the dealership to friends and family More

Probably my last visit I've been using Morande/Tasca for years. The quality of service has definitely gone down. My wife and I have bought three cars from them and they ha I've been using Morande/Tasca for years. The quality of service has definitely gone down. My wife and I have bought three cars from them and they had been our primary service techs. After a string of mishaps (battery installed incorrectly, a/c disconnected, long waits despite appointments, a thrice botched gas tank recall, and unauthorized work that required the dealerships compensation), my wife has sworn off them but I decided to give them one more chance. I made a service appointment for 3 pm and was basically told (at 2:30) that they wouldn't have time to do the work I requested. Perhaps this is true, but why does the online system allow you to make that appointment then? I understood and was told that that they could at least do my oil change that day. Well, when I left the dealership my car was not touched. The next day, I called for a status update and had to call 4 times before someone in the service department actually picked up. Everyone there is very nice, but there seems to be some miscommunication or a disconnect somewhere. After that fourth call I turned to my wife and said, "I'm done, too." It's really too bad as they are extremely convenient and my wife and I are both lifelong Ford owners in a family of Ford owners and former employees. Monaco, here we come! More

Turn around time for service as promised. The service staff was professional and friendly. I asked for an estimate on time and it was almost exact (at 2hr 17min/the estimate was 2.5hr). The The service staff was professional and friendly. I asked for an estimate on time and it was almost exact (at 2hr 17min/the estimate was 2.5hr). The redecorated lounge is very comfy and easy to pass the the time in. I would prefer something other than coffee as a beverage, but admit I didn't ask if there were other options. My one concern was the lack of respect for the handicapped parking spot, though it is clearly marked for handicapped usage only. Service personnel used it just like the rest of the spaces, for parking vehicles whose service was pending or complete. Lastly, the first time I brought my Escape in for service, I was told all service visits include a car wash. This was the second time in a row my little SUV came home dirty. More

Awesome We were well taken care of. The process was easy. The salesman listened to us and pointed us to the perfect vehicle for us. It was a pleasure doing bu We were well taken care of. The process was easy. The salesman listened to us and pointed us to the perfect vehicle for us. It was a pleasure doing business with Tasca! More

Good group of people Got my truck two weeks later got a flat brought it right to ford they fixed it right away. I thought it should have been a road hazard and under warr Got my truck two weeks later got a flat brought it right to ford they fixed it right away. I thought it should have been a road hazard and under warranty but it wasn't. But they did a great job and they're very nice people. More

Reliable Service Always reliable technicians Dave Noto & Nick at the Webster Square location. They are always prompt in picking up the trucks that need service and ins Always reliable technicians Dave Noto & Nick at the Webster Square location. They are always prompt in picking up the trucks that need service and inspections. More

Best ever at a deal ship, The staff was unlike I have ever experienced. Excellent, we'll knowledge, polite, Brendalie Rivera has made a dedicated customer for life. You ha The staff was unlike I have ever experienced. Excellent, we'll knowledge, polite, Brendalie Rivera has made a dedicated customer for life. You have a great team, please take good care of them. Best ever. More

Awesome service I want to personally commend Matt for his attentive service; he clearly understood the issues and was able to manage prompt, friendly and courteous se I want to personally commend Matt for his attentive service; he clearly understood the issues and was able to manage prompt, friendly and courteous service... More

Perform open campaigns/recalls 15S14 The service was professional. The personnel were polite and courteous. The work was performed in a timely manner. I have dealt with the service dep The service was professional. The personnel were polite and courteous. The work was performed in a timely manner. I have dealt with the service department before and they made the experience as pleasant as before. More

Car service The team was very professional and kept me in the loop the entire time my vehicle was there. I would go back for additional service if need be The team was very professional and kept me in the loop the entire time my vehicle was there. I would go back for additional service if need be More