Tasca Ford Berlin

Service Treated excellent by Nathin from making the call for s appointment to getting Mustan Gt in and serviced and back to me in a very reasonable amount of Treated excellent by Nathin from making the call for s appointment to getting Mustan Gt in and serviced and back to me in a very reasonable amount of time meeting Nathin was excellent More

purchase of F150 w/trade great exprience from the buying perspective, in brief Tasca has the resources in terms of auto volume/selection and customer relations which is very p great exprience from the buying perspective, in brief Tasca has the resources in terms of auto volume/selection and customer relations which is very positive in my opinion. it seems is if they have made the effort to create a culture of respect, trust and performance ...you need to bring the same as a cuustomer as well...nice job Tasca.. More

An Excellent Experience (Again)! Our new 2016 Ford Explorer was the second vehicle we bought from Tasca in two years. From the time we walked in the door and our sales associate, Edga Our new 2016 Ford Explorer was the second vehicle we bought from Tasca in two years. From the time we walked in the door and our sales associate, Edgar, popped right up to help us, to the time less than 24 hours when we drove our new Explorer off the lot, everyone was not only helpful and knowledgable, but more than willing to go the extra mile to make the deal work for everyone. Our finance guy, Jeff, even found us an extra $1,000 in incentives on his own, without our knowledge, which was a very pleasant surprise when we came in to pick up the vehicle. There was never any pressure from anyone in the Sales Department to make the sale (the thing that makes me dread walking into a car dealership the most is the old "what do we gotta do to put you in this beautiful vehicle today" schtick), and both Edgar and our Sales Manager Gary were more than happy to accommodate my ridiculous asks (installing running boards and an armrest safe, yes like where you store your valuables). Overall, another excellent experience, I highly recommend Tasca Ford to anyone in the market for a new Ford who wants a great vehicle at a great price. More

New lease car. I really needed a safe, reliable car. I left everything up to the wonderfully helpful employees at Tasca. I got a new car signed, sealed and deliver I really needed a safe, reliable car. I left everything up to the wonderfully helpful employees at Tasca. I got a new car signed, sealed and delivered. You have a beautiful new facility, an exceptional staff, a good reputation. My thanks to Jon Stachkunas and Jen Robey for making me feel like a "princess" in my new car. More

Excellent Service! Jon Stachkunas is very professional, patient and well informed. We felt that he truly cared and worked very hard to earn our business. I would highly Jon Stachkunas is very professional, patient and well informed. We felt that he truly cared and worked very hard to earn our business. I would highly recommend Tasca Ford of Berlin. More

Emissions The service was efficient and quick. I waited while the service was performed . The customer lounge area was very welcoming .thecservice manager was The service was efficient and quick. I waited while the service was performed . The customer lounge area was very welcoming .thecservice manager was very friendly . More

Way above expectations! Been to the store a few times. It's a good store. The service department headed by Jon is even better than the store. Always goes above and beyond. Al Been to the store a few times. It's a good store. The service department headed by Jon is even better than the store. Always goes above and beyond. Always tells it to you straight. And always finds a way to say "yes" . And that my friends is all you can ask for! More

FIXED I would like to thank Jon Stachkunas for his very kind, and professional way he treated my mother. He made her confident that her car was in good car I would like to thank Jon Stachkunas for his very kind, and professional way he treated my mother. He made her confident that her car was in good care at Tasca. I appreciated that he made sure that when her car left his shop very thing was done with her SAFETY in mind. He is a exceptional Service Manager and very professional. More

Professional, friendly & quality work. Beautiful facility, conveniently located off the Berlin Tpke. Everyone is helpful, friendly, respectful and knowledgeable. Great people who work ther Beautiful facility, conveniently located off the Berlin Tpke. Everyone is helpful, friendly, respectful and knowledgeable. Great people who work there. Would definitely recommend it people. We've bought our daughter's car at Tasca and have had all our emissions testing done there. Great job done on all ends! More

Sorry customer service My 08 Explorer got towed there because of Ford extended warranty. Was told that it wouldn't be looked at for 2 days. It was just a dead battery and wa My 08 Explorer got towed there because of Ford extended warranty. Was told that it wouldn't be looked at for 2 days. It was just a dead battery and was charged $20 labor...WOW A 2 MINUTE JOB!! They told me that the thermostat housing was leaking, I showed them my ford warranty paperwork but they still insisted that it wasn't covered. She wouldn't even call the Ford warranty place for me she "suggested" I call when I get home, which I did. Of course it was covered and the warranty place had to call Tasca Ford and tell them. Guess what, now I had to wait a week to bring it back in. I bring it back a week later at 8am like they asked and I get a call saying it would cost me over $800. I told the service guy I just went through this last week and he needs to talk to the female at the service desk, he said he would and call me back....he never did call me back! I waited an hour and called them and was told by the female "that it was all taken care of she straightened him out and my truck would be ready by the end of the day". I get a call at 4pm saying that they gave my part to someone else and now I have to wait another day for the repairs...xxx Ford!!! An appointment at 8am and you already knew the problem. You don't call me till 1pm trying to tell me it would cost over $800 after going through this a week ago. Then you call me back at 4pm telling me my part was given to another customer and now I have to wait another day! Unless I am somehow reimbursed for my lost time and effort I promise I will start posting "the nastiest" online reviews everywhere I can think of trying to deter everyone from going there!!!! WOW...and I thought COMCAST had bad customer service! UPDATE: Spoke with Jennifer Quigley at Tasca and now all is well. Now THAT'S customer service! More