Tasca Ford Berlin

Stuck out there! We would like to give a HUGE shout out to service employees Robin and Bart! These awesome people were our saving grace! We are from out of town stayi We would like to give a HUGE shout out to service employees Robin and Bart! These awesome people were our saving grace! We are from out of town staying for a weekend beach trip when our car broke down in the hotel parking lot! Not knowing what to do we called roadside service who linked us up Tasca Ford. With just a few hours to closing and still no tow truck on the way, Robin stayed in touch making sure we were ok. Robin and Bart also waited after the service dept closed for us to get there. When we arrived stressed out and frustrated w/our lack of service from the tow company, each was friendly and helpful expressing that if we had not showed up by a certain time they were going to come to us. Each went above and beyond to make us feel comfortable and welcome really making us feel at home. Just under an hour later, our vehicle issues were diagnosed and fixed and my beach trip salvaged!!! l will also be able to make it home on time. So thank you both so much again for all you did for us. Folks like you both are what remind us there are still good people in the world. Be looking out for us to purchase our next Ford Edge from you all. We will also be putting out the word of what awesome service you all provide to whomever's path we cross. All the best to you both and God bless you! Joe and Ann Marie Johnson More

Really happy! My recent visit for tire replacement and brake inspection was excellent. Everyone was attentive...and responded to my questions and needs for timing o My recent visit for tire replacement and brake inspection was excellent. Everyone was attentive...and responded to my questions and needs for timing of the work.. transport to and from my workplace to accomodate my work schedule... kept the work within the quoted price and... told the truth that I didn't need the brake work for another 10,000 miles. As a single woman I know what it is like to be hustled by shops that want to get every last cent for work that really does not need to be done. Really appreciate how all the staff I worked with responded to my needs and questions with integrity. More

Timely and excellent service We are regular business customers, and have always received excellent response to our truck repair needs. Response time is exceptional and Brendalie We are regular business customers, and have always received excellent response to our truck repair needs. Response time is exceptional and Brendalie takes personal care to be sure we are satisfied. More

Great experience I come in just for quote on a used pick up truck at the and I left at the same day with a new F150XL and very happy. Adrian Stelmaszek acted very p I come in just for quote on a used pick up truck at the and I left at the same day with a new F150XL and very happy. Adrian Stelmaszek acted very professionaly answering all my questions and show every details in the vehicles that showed to me. The sale went very smoot with out the topical salsmen pressure. With out any doubt in the future would like to deal with Adrian for any of my purchase. More

Service Great service! Brendalie makes the experience of service easy and informative, will go out of her way to help. We always have a great service when she Great service! Brendalie makes the experience of service easy and informative, will go out of her way to help. We always have a great service when she is our rep. More

Very Knowledgeable Lianne is very knowledgeable of the Ford products inquired about. She dispels the myth of pushy car salesmen and I would highly recommend her down at Lianne is very knowledgeable of the Ford products inquired about. She dispels the myth of pushy car salesmen and I would highly recommend her down at Tasca. More

theservice was excellent The service was excellent each time I came in. The staff was friendly and helpful. Only issue was the long wait for the part to get in. The service was excellent each time I came in. The staff was friendly and helpful. Only issue was the long wait for the part to get in. More

Service I brought my vehicle in for regular service. Everyone was very professional and pleasant. The service was completed quickly and efficiently. The custo I brought my vehicle in for regular service. Everyone was very professional and pleasant. The service was completed quickly and efficiently. The customer waiting area was very comfortable and the coffee selections were impressive. More

Broken down out of town. My friend Quin and I were traveling this weekend from Maine to Florida in her new 2016 F350, when we got behind a rock hauler on the interstate, th My friend Quin and I were traveling this weekend from Maine to Florida in her new 2016 F350, when we got behind a rock hauler on the interstate, that put a rock though our radiator, we called the roadside assistance number and we were sent to Tasca Ford in Berlin Ct. How they treated us was a unbelievable experience. From the monument we walked in they went out of their way to help. First they said it may take 3 days to get the part since they didn't have it, and it was a holiday weekend,then they found it a few towns away and made arrangements to get it the following morning. Bart then went to work getting the radiator out so it wouldn't take so long in the morning, We were traveling with 3 dogs, a horse and a 35ft trailer, next Jenniifer and Robby got on the phones trying to help us find a place we could put the horse overnight as it can't stay in the trailer that long. They were able to secure us a stall, amazing!!! Then Jennifer let me use her computer to secure a hotel for us and the dogs , in an area we were unfamiliar with.Robby got a friend of his to come and pull the trailer out to horse ranch since we couldn't drive the truck. They also called and got us a rental car for us to drive while we were there. It is a very scaring thing to be broke down in a town we don't know and to have the good fortune to meet the wonderful, caring staff that is the service dept of Tasca Ford is a true blessing. Dan and his entire staff deserve big recognition for going out of there way to help. You have the best staff I have ever encountered. I will be writing to the Ford company also to let them know what GREAT ,WONDERFUL AMERICANS represent there company. I can not say enough about them. Be very proud of all of them....Thanks for listening.. More

Will be a repeat customer! My wife bought a Fusion 2 years ago and we were very pleased with the exceptional service and professionalism. It was a no brainer for me to shop ther My wife bought a Fusion 2 years ago and we were very pleased with the exceptional service and professionalism. It was a no brainer for me to shop there as well. My salesman Adrian was very outgoing to make me comfortable in my purchase. I was in my Focus the next day and was led through all the features my car has to offer. very satisfied with my experience and will come back again. Great dealership and great people! More