Tasca Chrysler Dodge Jeep Ram of White Plains - Service Center

Tried to charge me for services I didn’t need A few months I dropped my truck off to get serviced before I moved to Another state and I was informed that I needed to have front differential, tran A few months I dropped my truck off to get serviced before I moved to Another state and I was informed that I needed to have front differential, transfer case, and rear differential work done on my truck which was around $700. I moved a few weeks later and took my truck into a service dept in my new state to get the work done and I was told that my truck doesn’t need front differential or transfer case work done because my truck doesn’t have it due to it being a RWD. I’m glad that the new service dept that I’m going to now is honest enough to tell me that I didn’t have to waste my money on services I didn’t need. More

Excellent I'm surprised at some of the bad reviews. White Plains Jeep fixed our Grand Cherokee where the selling dealer couldn't. Back in December we brought ou I'm surprised at some of the bad reviews. White Plains Jeep fixed our Grand Cherokee where the selling dealer couldn't. Back in December we brought our Jeep to a dealer in Putnam for a creaking noise in the suspension. After a test ride with a manager, he was confident of where the noise was coming from. Great, well left the vehicle there, and returned back to Westchester. Later on in the afternoon I received a call back from the dealer stating that our vehicle was ready. When I acquired about the problem, I was informed that the sway bar bushings was what was the problem, and they removed and greased them. As a bus mechanic it didn't seem right, we replace bushings when they are bad. I was assured that it solved the problem, and it was a permanent fix. Well, all was great the next day when we picked it up. The day after it was back to creaking. White Plains always did our warranty work with no problems. Why did I change is a question I don't have a answer for. I called and spoke to Chris and explained my problem. His earliest appointment was the Wednesday after Christmas. My wife dropped it off the day before, and by 10am Wednesday it was fixed. WPJ replaced the bushings, sway bar, and completed the fix before the job was supposed to be started. Over a month later our Jeep doesn't sound like a Model T going down the road. More

Subpar service, threatening staff Several team members were not respectful during service. There was no rental available and no arrangements were made to help me obtain a rental. Issu Several team members were not respectful during service. There was no rental available and no arrangements were made to help me obtain a rental. Issues still remain after the repair that nessecitate further work. This used to be two stars but someone calls and threatens you when you leave reviews. Now it's one star. Avoid this place. More

Service center is unprofessional The service department is joke. Super unprofessional and rude. The service tech Chris was a jerk. They treat their customers like garbage after they s The service department is joke. Super unprofessional and rude. The service tech Chris was a jerk. They treat their customers like garbage after they sell you the car with no customer service skills. The reason I went was because of a check engine light and the diagnosis was a part was broaden. I bought the car in November and the only solution provided was "not covered under warranty" and a $800+ price. Thanks for nothing. More

Poor Service Department Service department is deceptive and unqualified. Took three times to fix a problem under warranty (was about to go for lemon law). Then made a blunder Service department is deceptive and unqualified. Took three times to fix a problem under warranty (was about to go for lemon law). Then made a blunder on a simple oil change and brake diagnostic which resulted in a part falling off the car as I left the dealer. Then they blamed me saying the part was defective - they installed it! I will never return. Loyalty doesn't end with a car purchase. We came here based on a recommendation from friends, now we will have to make sure we share our own recommendation. More

Service visits Christopher Conticcho has helped me with servicing my car.. Chris Lets me know the services needed, and the costs. He is always friendly and profes Christopher Conticcho has helped me with servicing my car.. Chris Lets me know the services needed, and the costs. He is always friendly and professional. Chris really takes the worry out of bringing my car in for service by recommending only the work needed at the time of the visit. His personal and professional service is a great asset to the dealership.. More

3 stars for past performance but NO for a recommendation now Summary:   2016 RAM 1500/currently 11,200 miles/purchased her new at WhitePlainsCJD in August 2016. Went in March 3 at 9am for a "service air  susp Summary:   2016 RAM 1500/currently 11,200 miles/purchased her new at WhitePlainsCJD in August 2016. Went in March 3 at 9am for a "service air  suspension" message on the EVIC, and got handed an estimate for $411.70 at 1215pm.  Thoroughly disgusted at wasting 3+ hours for a petty cost proposal. So for the sake of $400, WhitePlainsCJD lost this customer for the service life of the RAM1500 they sold, while another CJD dealer that only knew her as a less than 1-year old FCA product gained a customer.  So why would one dealer attempt to burn a repeat customer while another obviously sees it as backing up what the mothership produces???SMH Details:   Thoroughly disgusted, so there was no need to discuss the philosophy behind 3-36 warranty coverage w/Roland W. Attempted ripoff?? Maybe.  Bad FCA design?? Perhaps.  RW said something about "debris, bad connector, RR air suspension height sensor connector”.  A gasketed,weatherproof connector behind the fender liner???, think about it...would FCA really make a truck with suspension components that vulnerable to debris or damage by debris???Doubtful. Had her repaired on March 7 at no charge, ie UNDER WARRANTY, by a CJD dealer upstate. RightRear was the location. The service advisor told me it was a defective connector. The worksheet said "found corroded wire - spliced in new connector and tested"    Up to this point, had only good experiences when previously purchasing and getting service on a JEEP WK and on fulfilling the sale "WE OWEs" on the current RAM1500.  **RAM 1500 air suspension owners beware - Im sure FCA knows the air suspension system on RAM has numerous issues.  A corroded wire/defective connector sounds like a factory QC problem. More