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Tasca Chrysler Dodge Jeep Ram of White Plains - Service Center
Elmsford, NY
54 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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54 Reviews of Tasca Chrysler Dodge Jeep Ram of White Plains - Service Center
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January 30, 2023
Christopher in service was excellent! Constant communication and got my jeep done faster than promised. Constant communication and got my jeep done faster than promised. More
by Amv50
Employees Worked With
January 28, 2023
I had a horrible experience. I was told my 80,000 mile service would be 499.95. However, they tried to bill me 585. I had a 50 dollar coupon, so they still overbilled me at 535. I was told my 80,000 mile service would be 499.95. However, they tried to bill me 585. I had a 50 dollar coupon, so they still overbilled me at 535. When I got there, they also told me a tire sensor replacement would be 125 for the part and 50 labor. However, they billed me 250 total for the tire sensor replacement. In addition, I dropped my car off at 9:40 am and was told it would be ready at 11:15 am. I kept checking in starting at 11:45 and kept being told it was almost done and just another 45 minutes. My car, however, was not ready until 3:30. I would never go to this service center. More
by clh
Employees Worked With
Jonathan
December 29, 2022
Great service, great advice. Impressed by everyone's expertise and knowledge of my Wrangler's issues. Total professionals. Tasca White Plains Jeep is the ONLY service department Impressed by everyone's expertise and knowledge of my Wrangler's issues. Total professionals. Tasca White Plains Jeep is the ONLY service department I trust. More
by David Vogler
March 17, 2022
Brought my 2019 jeep overland lease in because there was an oil stain on engine block. They said it was hoses leaking going to engine and radiator leak. Powertrain warranty is 50k I have 36k they said if I an oil stain on engine block. They said it was hoses leaking going to engine and radiator leak. Powertrain warranty is 50k I have 36k they said if I speak to the sales manager for a new lease they might be able to get it under power train warranty. I spoke to the sales manager and then he said he had to get back to me. Hours later without a car I call Christian the service guy back and he said he has to hear from sales guy if I'm gonna work with him on new jeep. Frigid sales pitch to get a new jeep when I need my car fixed.... I said I don't have time and need my car asap for work. So I picked it up unfixed and they charged $180 diagnostic fee. No solution just bs. More
by Tony
November 18, 2021
Victor,the service manager is so extremely nice and attentive with the needs of the customer. There was an issue with my car and he was so honest with me and upfront as well as communicated with what w attentive with the needs of the customer. There was an issue with my car and he was so honest with me and upfront as well as communicated with what was going on with my car. I can't say enough good words about working with him. More
by DFrankel
Employees Worked With
August 28, 2019
Refused to honor warranty They refused to replace a broken seat part that was under warranty on a brand new jeep because I bought it at another dealership. They told me I have They refused to replace a broken seat part that was under warranty on a brand new jeep because I bought it at another dealership. They told me I have to take it back to the dealership I bought the vehicle from More
by sr1
Employees Worked With
Christian White
February 25, 2019
Jeepers Mr. DeFeo, The service we received on our Jeep, met and exceeded our expectations, way over a "10", as it always is at WP CJD!! Chris is a phenome Mr. DeFeo, The service we received on our Jeep, met and exceeded our expectations, way over a "10", as it always is at WP CJD!! Chris is a phenomenal Jeep mechanic, and his work is flawless every time, no matter how challenging ! His knowledge and expertise are amazing, and we feel so lucky to have him. He did such a great job! Wow! He has our 100% customer loyalty. And then there's Rena! She is so knowledgeable and efficient, and makes us feel like royalty ! We always look forward to seeing her, she makes us feel really special! After 10 years of doing business with you, of describing the best service ever, I'm starting to run out of "praise" words for Rena and Chris, and that's about the highest compliment anyone could get! These two are the greatest examples of what you, Mr. DeFeo, are all about, what your dealership is defined by, and you are so blessed and lucky to have them! Mr. DeFeo, please give these two exemplary employees recognition for the outstanding and above-the-norm jobs that they so consistently do! Chris and Rena are truly the heartbeat of your business, and huge assets!!!! Rena and Chris, we appreciate you, always! And a special thanks to Victor Rodriguez for also making us feel like valued customers, for his knowledge and special Jeep expertise, and for great “Jeep” talks! Sincerely, Loyal Customers Tony Baiocco and Molly McArthur (2010 and 2011 Jeep Wranglers) More
by Mols
November 29, 2018
Unbelievable Customer Service Franco Lombardo is the best! After having an awful experience with Eastchester Chrysler Jeep, Franco came through when we needed him most. We had le Franco Lombardo is the best! After having an awful experience with Eastchester Chrysler Jeep, Franco came through when we needed him most. We had leased the car through Eastchester Chrysler Jeep and when it came time to return the car, Eastchester refused to take it. We couldn't even get them to schedule an appointment. They claimed that the banks weren't picking up the cars and that they weren't accepting any more. They wouldn't even return our calls...not even the manager. Other Jeep dealerships were baffled that a dealership wouldn't take the car back from a customer who leased from them. Out of desperation, I called White Plains Jeep and thankfully found Franco. He understood the situation and even though we didn't lease from White Plains Jeep, he made our problem his priority in finding a solution. 5 days later, I was able to bring the car in with no issues. Franco's level of customer service and professionalism is unparalleled to any dealer (not just Jeep) that I have ever experienced. White Plains Jeep - You have a loyal future customer :-) Thank you Franco for everything. More
by Sakihall1
Employees Worked With
FRANCESCO LOMBARDO
November 07, 2018
Angela - Service Sebastiano Pattavina is an amazing mechanic well he is really a “Doctor of vehicles” I only trust to service my Jeep. Sebastiano checks my vehicle tho Sebastiano Pattavina is an amazing mechanic well he is really a “Doctor of vehicles” I only trust to service my Jeep. Sebastiano checks my vehicle thoroughly and makes sure everything is working properly before I leave the dealership. If there’s a problem it is fixed in no time. Thank you so much Sebastiano for all you do! More
by Angela
Employees Worked With
Sebastiano Pattavina
May 17, 2018
Roland in the Service Dept is top notch I recently had my Jeep serviced at White Plains Chrysler Jeep Dodge and dealing with Roland W. in your service department was a top notch experience. I recently had my Jeep serviced at White Plains Chrysler Jeep Dodge and dealing with Roland W. in your service department was a top notch experience. Normally I dread bringing my car into any dealership but he made the experience very easy. He always returned my calls, explained things clearly, and worked with me to get things taken care of. I hope Roland gets the recognition he deserves because he goes above and beyond. More
by JE
Employees Worked With
Roland Wagner
