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Tasca Chrysler Dodge Jeep Ram of White Plains

Elmsford, NY

4.4
592 Reviews
Our goal at White Plains Chrysler Jeep Dodge Ram is to create the ultimate client relationship and provide the best customer satisfaction by committing ourselves to earning your trust through honesty, loyalty and integrity. Our certified and expertly trained sales and service team are available seven days a week and will walk you through every step of the process to ensure you are completely satisfied and make White Plains Chrysler Jeep Dodge Ram your number one auto dealer.
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380 Saw Mill River Rd

Elmsford, NY

10523

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Showing 592 reviews

June 09, 2014

Customer Service-LESS I have a 2013 Jeep Wrangler that I am currently leasing from the Jeep/Dodge White Plains, New York dealership (located across from the White Plains Ma More

by scottmair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
OWNER AUGIE DEFEO
Jun 09, 2014 -

Tasca Chrysler Dodge Jeep Ram of White Plains responded

This customer called and said that he was having issues with the wear on his tires. He brought the vehicle to the dealership and we performed an inspection and noted that his tires were not in good order. This customer had not brought the Jeep to OUR SERVICE for any services. He indicated that he preferred to bring his Jeep to his own private facility because he had a great deal of confidence in their ability.He also stated that he HAD NOT PERFORMED ANY TIRE ROTATION since he acquired the Jeep. The Jeep currently has 22,000 miles. He should have done SEVERAL TIRE ROTATIONS as per his owners manual. This is clear NEGLIGENCE. Our service department based on my instructions offered as a good will gesture 5 NEW TIRES totaling nearly $1500.00 of value despite the fact that the customer was not entitled to good will due to his negligence. Nonetheless, we agreed to do this service. Upon the customer leaving the service department, I called the customer to inquire and ask about his experience. He was obviously very disappointed and made that point abundantly clear by stating that he didn't need my tires and hung up. I decided to call him back and suggested that despite our difference I would still extend the 5 NEW TIRE offer but that he would need to have his mechanic do the work. There was no point in having him come here when he was displeased. He rejected the tires and proceeded to threaten with legal action as well as initiate a smear reviews campaign. Our 5 NEW TIRE offer is no longer on the table and we have done absolutely nothing wrong to cause this hardship and this customer should accept the fact that his issues are due to his personal negligence. Lastly, I did not use nor is it part of my vocabularry to use the expression MAN UP

April 30, 2014

Pleasant Buying Experience! After having visited two other Jeep dealers in Westchester county, we were referred to Emilio Difeo, Jeep/White Plains, through a mutual friend. Emil More

by maecestaro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dealt with both Emilio DeFeo and Ted Plenge, Ted Plenge
April 27, 2014

Returning customer About 5 years ago I bought a Dodge Ram from them, the customer service was so good that when I knew I was getting another truck I didn't hesitate to t More

by MikeMoach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
April 02, 2014

great salesman The sale person was very professional and friendly. I had a good experience. The car that i purchased was a grand Cherokee overland 2014. Grade a serv More

by sanworknyc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick bennett, Joe DeMascio
March 25, 2014

Suresh was very patient and explained all information well. He was resouceful, he knew to ask questions in order to provide correct information. He was persistant in getting deal done. More

by DavidBeusse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
March 16, 2014

The dealer exceeded my expectations. They had the exact vehicle, that I was looking for, on the lot. I saw the vehicle and I was happy with it. As for price, they gave me the best deal possible. My salesma More

by DSM517
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Joe DeMascio
March 05, 2014

My experience with White Plains Chrysler Jeep was excellent. Suresh Nayak is a superb salesman. He patiently answered all of our questions and gave us a great price on a new jeep. I would heartily r More

by iraberkowitz1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Joe DeMascio
January 02, 2014

We had a great experience purchasing a diesel Jeep Grand Cherokee from White Plains Chrysler Jeep Dodge. Everyone at the dealership was very courteous and respectful. Our sales associate, Ted Plenge, was ex More

by remy_yonkers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe DeMascio, Ted Plenge
December 18, 2013

Joe the sales manager working with our sales person thought out of the box on how to make us more comfortable with our decision. He supported and followed up with alternatives until we were happy. More

by brucemasserman
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Joe DeMascio
December 14, 2013

Alvaro Alfaro is the best car salesman I have ever dealt with over 25 years of buying cars. He had a lot of enthusiasm and really helped us make the best decisions. The rest of the staff at the dealership More

by okdoke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
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