Tasca Chrysler Dodge Jeep Ram of White Plains

Terrible sales experience. If I could give this dealership 0 stars, I would. We visited the dealership after work this week, excited to test drive a new car. Upon walking in, w If I could give this dealership 0 stars, I would. We visited the dealership after work this week, excited to test drive a new car. Upon walking in, we were greeted (nicely, this was the only good part), and were looking forward to sitting down with a salesperson. Well, we unfortunately were paired with Oliver. Oliver asked us a few quick questions, and we then asked to test drive a specific car. We had to drive to another lot to do so. On the way there, he bragged about how many cars he sells, and told us we should be looking at a different car instead of what we wanted. Upon arriving at the other lot, he couldn't find the car we wanted. After doing a lot of research, I knew they only had one, and it was very obvious as it was white. We drove by it and I pointed it out, but he said no, that isn't it. We insisted on getting out to look at it, and it was in fact the car, but either he had grabbed the wrong key, or the battery was dead, and he didn't want to admit it. He continued insisting this was not the car that we wanted. Not once did he apologize that we were not able to test drive or that he messed up. We drove 30 minutes for nothing since we did not get to do a test drive. He questioned our ability to actually purchase the car on the way back to the dealership and seemed shocked that we wanted to purchase, not lease. (Very uncomfortable for us) We sit down when we get back and he gives us a ridiculous price of MSRP on the car. I ask for a discount, he says they don't give one if you want 0% financing. I replied that we must be at the wrong dealership then, and he AGREED, got up, and WALKED AWAY FROM US. I started to ask for his card and he continued to walk away. He was completely rude, unprofessional, pushy, and over sales-y from start to finish. I work in sales and I was truly appalled by this experience. If you do decide to go here, avoid working with Oliver. However, I highly recommend going to any of the other numerous dealerships in the area who will actually discount cars and be respectful of potential customers. We will NEVER return to this dealership and will be sure to continue telling others this story. More

Service center is unprofessional The service department is joke. Super unprofessional and rude. The service tech Chris was a jerk. They treat their customers like garbage after they s The service department is joke. Super unprofessional and rude. The service tech Chris was a jerk. They treat their customers like garbage after they sell you the car with no customer service skills. The reason I went was because of a check engine light and the diagnosis was a part was broaden. I bought the car in November and the only solution provided was "not covered under warranty" and a $800+ price. Thanks for nothing. More

Poor Service Department Service department is deceptive and unqualified. Took three times to fix a problem under warranty (was about to go for lemon law). Then made a blunder Service department is deceptive and unqualified. Took three times to fix a problem under warranty (was about to go for lemon law). Then made a blunder on a simple oil change and brake diagnostic which resulted in a part falling off the car as I left the dealer. Then they blamed me saying the part was defective - they installed it! I will never return. Loyalty doesn't end with a car purchase. We came here based on a recommendation from friends, now we will have to make sure we share our own recommendation. More

Sales experience with Walter I saw a car on the web and when I called I got Walter. All I can say is wow! Our entire transaction was done by phone, text and email. I am from ou I saw a car on the web and when I called I got Walter. All I can say is wow! Our entire transaction was done by phone, text and email. I am from out of state and Walter went above and beyond. Walter went so out of his way to assist me that he picked me up at the train station. When I got to the dealership the transaction was super smooth, the car was ready and off I went with a smile. He was so considerate that he texted me that evening to make sure I got home safelt. Amazing! Whitney More

Service visits Christopher Conticcho has helped me with servicing my car.. Chris Lets me know the services needed, and the costs. He is always friendly and profes Christopher Conticcho has helped me with servicing my car.. Chris Lets me know the services needed, and the costs. He is always friendly and professional. Chris really takes the worry out of bringing my car in for service by recommending only the work needed at the time of the visit. His personal and professional service is a great asset to the dealership.. More