Tasca Chrysler Dodge Jeep Ram FIAT

I had given an offer to Metro for a 12 Journey for 14k, Tiffany msgd me that my offer would be taken, I then made an appt to come in the next day(today) My husband and I met with a sales lady, and made her Tiffany msgd me that my offer would be taken, I then made an appt to come in the next day(today) My husband and I met with a sales lady, and made her aware of all our info before our credit was ran, we told her my husbands license was expired, and he has good credit.. And I have a license but No Credit. e wanted her aware of all of this to make sure there would be no glitches before our credit was ran as we wanted everything to go smoothly. she came back after a few minutes and said something about the price of the car and my husband quickly responded saying my wife made an offer that was taken for 14k. as soon as she was made aware of this she walked away and stated she had to verify this with msgs on the computer, she came back approx 10 mins later and said we couldn't purchase the car cause the bank won't let be on the loan and he has no license. we asked several questions and she hadno answer to anything except GOODBYE as she wanted to move on to her money making clients that were waitin on her. Would def not recommend anyone shopping for a car to go here! we called the manager Tiffany when we arrived home as we live in Ct and Metro is IN RI. She def made us 100% certain that this deal was not made cause of the offer they took with me they didn't want to make due on. needless to say she went on to say if I had approx 1/2 the $ the bank will give me a loan, my husband then said he would give her that deposit and then she quickly replied No we can't do that... She must have thought we were broke..hmmmm..We are parents of 5 children that wrk hard everyday my husbands a machinist and I am currently laid off as an appraiser.. Seasonal wrk.. Am going to school to be a nurse and this vehicle would have fit our lifestyle until we traded it in within a yr or so for another. we are broken hearted and don't want this to happen to anyone else as these ppl are very unprofessional ... Good luck More

I went to a dealership before going to Metro and was very surprised at the Honesty. I came to Metro with a very specific budget in hand and informed my salesman. He proceeded to show me vehicles that were surprised at the Honesty. I came to Metro with a very specific budget in hand and informed my salesman. He proceeded to show me vehicles that were double my budget and told me I needed to be "flexable". I was so aggravated within 1 hr that I went back to the first dealership (Bald Hill Dodge) and purchased a vehicle. I would never tell anyone to go to Metro Dodge. EVER....They are very uncooperative with working within someones budget. More

Dealer did not honor its own advertised price and then sales team became hostile when I asked for my keys and paperwork to be returned. sales team became hostile when I asked for my keys and paperwork to be returned. More

Had my car several days. Almost $300 just to diagnose the problem. Killed the battery. Uncaring. Very upsetting. Metro never again. Have owned three dodge trucks and a Durango. This experience has made me r problem. Killed the battery. Uncaring. Very upsetting. Metro never again. Have owned three dodge trucks and a Durango. This experience has made me reconsider my brand loyalty. Definitely not Metro! More

My sales rep was great the experience of buying my 1500 big.horn 2011 was great. Even other sales Repair were great. Guy by the name of Danny kept me entertained while my truck was being detailed. I bought big.horn 2011 was great. Even other sales Repair were great. Guy by the name of Danny kept me entertained while my truck was being detailed. I bought my truck on august 22 the temp plate ended Sept 11 that's 21 days. Still no plates. My truck is now illegal to drive. I would rather deal with the dmv then these people.I have called spoke to manager and left voicemail and still no response. No one can tell me when I will get my plates. They keep saying they will be ready tomorrow that day comes and gore and still no plates. I will never recommend this dealership to anyone. I have spent five days chasing my.plates and leavings voicemails with no call back. As I post this still no.plates and unable to drive my new truck. U SUCK METRO CHRYSER JEEP DODGE OF JOHNSTON!!!!!!!!!! You made the sale so I mean nothing to you now. No money in it no response. Understood. More

My Oil change done in a speedy mannor. I was not pressured to buy all sorts of things un needed as other dealerships often do. pressured to buy all sorts of things un needed as other dealerships often do. More

A letter to the dealership; I had my oil changed 3000 A letter to the dealership; I had my oil changed 3000 miles ago, as I always do, and yesterday my check engine light came on. I checked my oil and A letter to the dealership; I had my oil changed 3000 miles ago, as I always do, and yesterday my check engine light came on. I checked my oil and it was down 4 quarts. That's right, 4 quarts. I called Metro Motor Group of Johnston, RI and spoke with the service advisor, Manny, and he told me that it is very common to burn 4 quarts of oil within 3000 mile. That is a total insult to my intelligence. He was extremely insulting the way he spoke with me. He asked what the mileage was on the jeep and I did not know the exact mileage. I told him to check the last service record and add 3000 mile to it ant that would be the current mileage. He became very abrasive and said “I thought you didn’t know what the mileage was”. I began to explain, slowly, that if he added 3000 to the last service record recorded mileage and that would be the current mileage. I know this because we compared the actual mileage on the odometer to the service sticker on the window and it was off by only a few miles. He told me to bring the jeep in and he would check the problem for a fee. I can’t believe he would actually charge me to plug a meter into a jack under the dash and read the error code. The jeep is not dripping or burning oil. I believe it was an error by your service technician and, because of this; my engine may have internal damage now. I will be getting the engine checked for damage by an independent service location. I am writing a stern letter to Chrysler and also posting this problem on all of the dealer rating websites for all to read. I would appreciate a call by the end of day, tomorrow. More

From the first time I stepped foot into that dealership looking to buy a new car they have been amazing! Every single person in there always has a smile on their face. They are so curteous and helpful! It looking to buy a new car they have been amazing! Every single person in there always has a smile on their face. They are so curteous and helpful! It just amazes me what a great group of people work here and seem to work so well together! I always rave about my great experiences that I have to all of my family and friends! Each time I take my car in for service, I always leave very satisfied in all areas from customer service to the actual servicing of my vehicle. I wouldn't take my Jeep anyplace else for servicing! Thank you for your attentive, prompt, curteous service! More

My car wouldn't shift out of first gear one morning on my way to work. I stopped in at Metro and talked to Paul. He got my car in within the hour. It was diagnosed, fixed and had an oil change all within way to work. I stopped in at Metro and talked to Paul. He got my car in within the hour. It was diagnosed, fixed and had an oil change all within a short time. I was treated with respect from the time I entered the building, until the time I left. The other people in the waiting room were all in a good mood, and I noted that they go to Metro for all their service. That tells me that they have happy customers. It was my first visit to Metro and I will go back for any service that my car needs. The price and service was great! Thank You. More

What an experience ! I was greeten in the overhead bay by the tech who was going to service my Jeep. He asked me how it was running, and the reason for my being there that day. He commented on the clean by the tech who was going to service my Jeep. He asked me how it was running, and the reason for my being there that day. He commented on the cleanliness of my vehicle and asked if I had any question whatsoever pertaining to the vehicle. The inside person wrote me up quickly, showed me to the lounge and invited me to help myself to coffee. I was there less than a half hour, and was told to call at any time with any question or problem. More