Tasca Chrysler Dodge Jeep Ram FIAT

I'm extremely dissatisfied with this place and more specifically with Kristy the saleswoman and Ryan the manager. What terrible service! It's not exactly news that car salesmen are con artists and liar specifically with Kristy the saleswoman and Ryan the manager. What terrible service! It's not exactly news that car salesmen are con artists and liars, but these two lied to my face down to the very end! They constantly advertise that they will save you thousands. Lies. They also give you a specific quote online for vehicles in stock that do not even exist. And when you show up with the paperwork and price they tell you they only have cars that are $6000 more than that price. And in the end you don't even end up with the price that they eventually agreed on. I've also never had to wait so long, and for awful service on top of it. Don't make appointments for 8 different people at one time and only have one finance director! I don't have all day to just sit around waiting 2 hours past my scheduled time before I even get helped. I will say that I did like Darruda the finance director though. He was actually helpful and respectful. I would never recommend this dealership to anybody! Save yourself a little aggravation and go anywhere else. More

Run away fast.... Contacted dealer by phone to ask the price of a newly listed used vehicle. I was told the price and made an appointment to see the vehicle later that same day. I went and drove the veh price of a newly listed used vehicle. I was told the price and made an appointment to see the vehicle later that same day. I went and drove the vehicle. There weren't too many of these locally. I was pretty sure I wanted the vehicle. Not much "selling" was even needed. I explained to the salesperson, Dave Duarte, that I had already called and was told the price. He said he would double check anyway. Of course, the $16,999 I was told on the phone was a mistake. The actual price was $19,999. (Mind you, the $16,999 was right in line with other like vehicles online.) He showed me a KBB printout to justify why the $17 was clearly a mistake and the vehicle's true cost was $19k. I was told that I had to give my credit card or a check in order to make an offer. I asked why and Dave said it's just to show good faith. I gave him my credit card, offered $11,000 + my trade. The back and forth ensued. I continued to dig my heels in. I may just have well been silent. This guy just didn't listen. At the end of the day, and I mean 4 hours later, I paid $300 over what I wanted. Okay. So here comes the paperwork showing additional fees, etc. I said absolutely not. I said not $1 over the $11,300. I wrote "NO" on all the additional fees and signed the Agreement. He assured me not to worry. My signature was clearly on the paperwork at the $11,300 + taxes. It was late Friday afternoon. I had to go back Monday to finish the finance / registration paperwork. After worrying all weekend about this transaction, because now I feel like I'm dealing with snakes, my worries were confirmed. There was an additional $200 that was completely unavoidable. The sales manager, Ryan, said there was nothing he could do. We just wouldn't have a deal if I didn't pay. Of course, he says this after my traded car is long gone off to the auction. When I reminded Ryan that the lied about the price of my car, 1st he said the $16,999 assumed a $2,000 trade, then he said "those are 3rd party web-sites". Obviously, nothing is their responsibility. This vehicle that I purchased, is still on cargurus.com and autotrader.com for $17k !! Plus, absolutely no mention of any assumed $2,000 when they gave me the price over the phone, nor was there any mention of this "logical" explanation when I was told the $17k was a mistake and the actual price was $19k. Finally, I was informed that if I used my own financier, they would not handle the registration process. I received a rate of 1.9% from AAA and when I told them I would use AAA, they asked "well, is AAA going to register the car for you?" They are unprofessional and they are DISHONEST. Don't be fooled that this dealer is a big and professional organization. They are simply the stereotypical, plaid jacket used car salesman scammers wrapped in a big shiny building. Do yourself a favor, go to Tasca. They will find whatever vehicle you need and never a worry about being taken advantage of. More

I had previously bought two cars at Metro (in the span of about 18 months) and had a great experience. When looking to make a trade a few years ago, I went back to Metro and had an awful experience and walk about 18 months) and had a great experience. When looking to make a trade a few years ago, I went back to Metro and had an awful experience and walked out the door having vowed to never return. I am once again in the market for a car and heard that Metro had made some changes. I figured that everyone deserves a second chance, so I went, checked out the inventory and found something that I liked. I sat with two different sales staff (Wayne and Kristy) who were excellent. I had no issues with them at all! They were accommodating and listened to what I wanted. One my second visit, we test drove and began to negotiate. I gave an idea of where I wanted to be for a monthly payment, figuring that I would have to give in at some point and lessen my demands. Isn't this what both parties do in a negotiation? Shouldn't there be a bit of give and take? Here is where the series of problems began. What drew me into Metro was the following email (copied and pasted from my email): "Hi XXXX, Thank you for considering Metro Chrysler Jeep Dodge. I just wanted to touch base in regards to your interest in a new vehicle! We are at the beginning of the month and this month we are looking to start making VERY AGGRESSIVE deal at the beginning of the month to end even stronger at the end of the month! The factory rebates and incentives are VERY aggressive for the month of May and we did make our quota for the month April! What does that mean to you as a consumer? MORE room to negotiate pricing as well as trade ins! We are still offering up to 120% of the KBB value for trade ins as well! I would like to schedule an appointment for you to stop into the dealership this weekend, test drive some vehicles as well work with my manager to see what AGGRESSIVE deal we can work out for you! Give me a call at XXX-XXX-XXXX or you can email me back as well! All the best, Nicole Metro Chrysler Jeep Dodge" When we sat for negotiations, I was offered13,500 for my car, $3,000 below the kbb trade in value, this amount represents the poorest condition listed on kbb.com, not the actual condition of my car. In "very good" condition, plus the extra 20%, I should have been offered about $18,300. The sales manager (Brian or Ryan?) failed to give an explanation or honor the conditions explained in the email. After being frustrated we began to talk about monthly payments, down payments and so on. I told the sales manager that I might try and secure financing through my own credit union , as my wife and I have spotless credit and usually get better rates. The sales manager's response (in a snotty and omnipotent manner) was "Whats that going to save you, about $270 dollars?) My response was that, "Yes, with two young children at home, every penny counts and I can do something with them with the money I save." At that point, he began to pick up on the fact that I was upset. After moving along the sales manager came to me and said "We aren't interested in making a deal, we can't make the deal. If you want to change your terms give us a call." I was upset, left the dealership but still figured that a deal could be made. I went home, crunched the numbers in my own mind and called Kristy, figuring that we could salvage something. Big mistake on my part. Although she worked hard for me and tried to get the deal done, nothing had changed. Over the phone, I was told that the numbers were really close to where I wanted to be so I went in and two hours later, nothing had changed. The monthly payment was $35 a month over what I wanted, they extended the term for six months beyond the terms of what I requested, asked my to take more money out of the bank that I was willing to, and still did not meet the 120% of KBB trade in value. Perhaps if they dropped the price of the car a bit more than $250, we could have made a deal? Once I walked away from the deal and told the manager about why I was upset with his attitude and why I was no longer comfortable, the apologies came and I felt like they used guilt to try and get me to buy a car. I was told many times "Do you know how hard she worked on this for you?" Yes she did, but the sales manager did not. It is the sales person's job to work for the customer, as it is the job of the sales manager. I am not going to buy a car just because people worked hard. The bottom line is that I was insulted, talked down to and then given a guilt trip. I have never been treated this way and will not return to Metro again. Please consider this review when car shopping. Dealers need us more than we need them, there are many cars and options out there! More

What a horrible experience I had this weekend at Metro. I went in looking to purchase a used Dodge Charger. Everyone seemed friendly at first while test driving and checking out the car. That all changed whe went in looking to purchase a used Dodge Charger. Everyone seemed friendly at first while test driving and checking out the car. That all changed when we started talking numbers and tried to work out a deal. The deal was going to be to make a down payment of about 1/3 of the value of the car and finance the rest. The salesman (Michael Jennison) initially ran some financing numbers by me that when totaled up, came out to be way more than the asking price. After saying no to the terms, they then brought it down a few dollars a month for a 60 month loan (extremely minimal). I also had asked that a few small issues be resolved with the car before purchasing it (small chip in the paint, align exhaust tips, etc). They worded the terms in the contract in such a way that it gave them complete control of the extent of the fix and would not change it to say "to be approved by buyer" before purchasing (shouldn't be an issue if they are confident in their work....just saying). They also refused to give me a price breakdown of the contract. When the salesman finally did, he simply wrote down the asking price and the cost for all the fees (NOT WHAT I ASKED FOR!). After repeatedly asking them to change the wording of the contract and give me an ACTUAL price breakdown that added up to the agreed up financing terms, they got fed up and threw me out of the dealership over that. NOT the way a dealer should treat its customers if they want to get business. I am extremely disappointed with the service I received. The car really fit what I was looking for, but I will never step foot in the dealership again after being treated like that. It's dealerships like Metro that give all car dealerships a bad rep. Shame on them. More

Terrible!! Went to metro after speaking to salesmen over the phone and by email to get everything in order before hand. What a waste of time, as soon as I walked In the 120%. Trade in was thrown out they we the phone and by email to get everything in order before hand. What a waste of time, as soon as I walked In the 120%. Trade in was thrown out they went right to the ( how much a month can you afford!! ) I kept asking for a price on the car and was told that wasn't how it works ? Really ? After walking out twice we agreed on a used vehicle low miles while closing the deal I asked for a second key, oh sorry sir it only came with one key but "no problem sir we have a special program for you to get an extra key just finish up the paperwork and we will tell you all about it". Well the special program is to add $400 to your loan and call it a "Key Membership" that replaces lost keys no questions! And There is a form you are required to sign stating that the dealership provided me with to keys. I refused pointing out not only was this fraud but I was being charged$$$$$ to get the xxxx 2nd key. I argued and was promised a second key fob if i came in later (it was a Sunday). Well I was then told that they would only provide me with a key fob at cost $150 wth! This is only one of my complainants, they also tried to jack up my interest rates while adding on tire insurance, gap insurance without ever asking me first, when I refused the add ons that said they had to jack up my rates because I didn't qualify for any of their discounted interest rates what a scam!! All in all, this place has been a nightmare! More

We bought a used 2009 jeep. Bought it and found out it was shaking on the highway. Brought it back and the so called "fixed it ". 2 days later the problem occurred. The car should have stated there was a was shaking on the highway. Brought it back and the so called "fixed it ". 2 days later the problem occurred. The car should have stated there was a problem when selling the car, as well at least fixing the car. We had to spend 400$ knowing that if we took it to the dealer nothing would have been solved. Poor service, and I don't recommend ever going there. Terrible, and the manager just sits and does nothing and just wastes the customers time. Poooooor More

I had given an offer to Metro for a 12 Journey for 14k, Tiffany msgd me that my offer would be taken, I then made an appt to come in the next day(today) My husband and I met with a sales lady, and made her Tiffany msgd me that my offer would be taken, I then made an appt to come in the next day(today) My husband and I met with a sales lady, and made her aware of all our info before our credit was ran, we told her my husbands license was expired, and he has good credit.. And I have a license but No Credit. e wanted her aware of all of this to make sure there would be no glitches before our credit was ran as we wanted everything to go smoothly. she came back after a few minutes and said something about the price of the car and my husband quickly responded saying my wife made an offer that was taken for 14k. as soon as she was made aware of this she walked away and stated she had to verify this with msgs on the computer, she came back approx 10 mins later and said we couldn't purchase the car cause the bank won't let be on the loan and he has no license. we asked several questions and she hadno answer to anything except GOODBYE as she wanted to move on to her money making clients that were waitin on her. Would def not recommend anyone shopping for a car to go here! we called the manager Tiffany when we arrived home as we live in Ct and Metro is IN RI. She def made us 100% certain that this deal was not made cause of the offer they took with me they didn't want to make due on. needless to say she went on to say if I had approx 1/2 the $ the bank will give me a loan, my husband then said he would give her that deposit and then she quickly replied No we can't do that... She must have thought we were broke..hmmmm..We are parents of 5 children that wrk hard everyday my husbands a machinist and I am currently laid off as an appraiser.. Seasonal wrk.. Am going to school to be a nurse and this vehicle would have fit our lifestyle until we traded it in within a yr or so for another. we are broken hearted and don't want this to happen to anyone else as these ppl are very unprofessional ... Good luck More

I went to a dealership before going to Metro and was very surprised at the Honesty. I came to Metro with a very specific budget in hand and informed my salesman. He proceeded to show me vehicles that were surprised at the Honesty. I came to Metro with a very specific budget in hand and informed my salesman. He proceeded to show me vehicles that were double my budget and told me I needed to be "flexable". I was so aggravated within 1 hr that I went back to the first dealership (Bald Hill Dodge) and purchased a vehicle. I would never tell anyone to go to Metro Dodge. EVER....They are very uncooperative with working within someones budget. More

Dealer did not honor its own advertised price and then sales team became hostile when I asked for my keys and paperwork to be returned. sales team became hostile when I asked for my keys and paperwork to be returned. More

Had my car several days. Almost $300 just to diagnose the problem. Killed the battery. Uncaring. Very upsetting. Metro never again. Have owned three dodge trucks and a Durango. This experience has made me r problem. Killed the battery. Uncaring. Very upsetting. Metro never again. Have owned three dodge trucks and a Durango. This experience has made me reconsider my brand loyalty. Definitely not Metro! More