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1,896 Reviews of Tasca Chevrolet - Service Center
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October 16, 2019
complaint, unhappycustomer I purchased a 2019 Chevy cargo van almost two weeks ago and i’m still waiting on my sales person, Ben, to order a part so they can mount my spare tire I purchased a 2019 Chevy cargo van almost two weeks ago and i’m still waiting on my sales person, Ben, to order a part so they can mount my spare tire for me which is taking up valuable space inside my van. Do i have to wait much longer. Also, when i ask to speak to Ben, on two seperate occasions it took them 20 minutes to locate him for me. I have always bought ny Chevy Dump trucks from anither deAler ut thought i would give your dealer a chance but from what i have experienced the last 2 weeks i’ll be going back to Castle Chevy for allmy future purchases. I have purchased5 new dump trucks inthe past from them and dpent alot of money. Please let me know when my part will come in so i can bring my van in for the mounting of my spare tire. Thank you! Jim Davis, unhappy cllent! More
by ROCIODAVILA
Verified CustomerEmployees Worked With
Ben Bensky
October 16, 2019
2 Thumbs Up!! Justin was great, got me in and out as I stopped before heading to work. He was accommodating, friendly and professional. I have never had a poor expe Justin was great, got me in and out as I stopped before heading to work. He was accommodating, friendly and professional. I have never had a poor experience at Stasek. The service writers are always kind, approachable, knowledgable and ready to help! More
by BDP152
Employees Worked With
Justin
October 15, 2019
Brake Replacement 2011 Silverado This dealer use to be a place you could go to for quick, professional service by knowledgeable staff. Something has changed. This was by far the wo This dealer use to be a place you could go to for quick, professional service by knowledgeable staff. Something has changed. This was by far the worst customer service experience of my life. I was repeatedly lied to while being fed what I wanted to hear. I called early in the AM and spoke to someone in the service department. I told them I was in a hurry and needed to get my rear brake pads changed but would only come in if someone was available to work on it right away otherwise I would come later when I had more time. She spoke to Tom the manager and they said to bring it right in and when I get there ask for Tom he will take care of me. So I raced in and asked for Tom but he was too busy to help me. Someone else that didn’t care at all about my sense of urgency helped me. After telling him I just needed rear brake pads replaced I sat in the waiting area. 1.5 hours went by and I was starting to panic as I had a meeting to get to and brake pads shouldn’t take this long. I walked out and saw my truck sitting there wheels off with no one around. I asked my service tech what was going on he ran around looking for answers and returned with a guilty look on his face. He said they can’t change your pads because your calipers are seized. Ok.... why am I just hearing about this? He didn’t have a good answer. He then said it would take 3-4 hours to do the calipers. I didn’t have time when it was all said and done I wasted 2 hours of my life and literally nothing was done. Then I get a bill for close to $200 it was a diagnostic fee I’m told. Diagnostic? I told you to change the pads end of story. They said they would apply that to my bill when I get the calipers replaced so I didn’t complain too much. I then asked my service text after questioning that charge how much beyond the money I just paid is this brake job going to cost me to complete. He said he would call back and when he did he said it would cost me $600 something to compete. The next morning I dropped off the truck and the job was completed and I was given a $1200 bill. There’s a zero % chance I get this job done at this dealer for $1400 if I was told the honest pricing up front. When I questioned the tech he said that was for parts only. Why would I call and ask how much this is going to cost and I’m looking for the parts only price? This is disgusting and no way to treat your customers. More
by Steven
Employees Worked With
Justin, Tom,
October 15, 2019
Service was fine till they made a mess of my clean car! Satisfactory service took 45 minutes then they parked my clean car next to the automatic car wash area. They wasted 1 hour and 15 minutes washing it w Satisfactory service took 45 minutes then they parked my clean car next to the automatic car wash area. They wasted 1 hour and 15 minutes washing it when I should have been long gone. I might try a different option for my service now. More
by Robertwayne
Employees Worked With
Unknown
October 15, 2019
Very prompt I came in for just an oil change on my car and have the brakes checked the technician found a loose tie rod end in they got that replaced and alined t I came in for just an oil change on my car and have the brakes checked the technician found a loose tie rod end in they got that replaced and alined the vehicle from the time i gave the ok went and got lunch around the corner and my vehicle was finished More
by RMF71
Employees Worked With
Mark Wassermann
October 13, 2019
Tire repair The waiting room was poor with not much of a choice to watch on TV but Chevy ads. The magazine selection was poor. Once they called me to tell me my The waiting room was poor with not much of a choice to watch on TV but Chevy ads. The magazine selection was poor. Once they called me to tell me my car was fixed, I picked the car up 1.5 hours later. When I picked the car up, it had not been washed, and they said it would be another 15 minutes to wash it. More
by Libit
Employees Worked With
Don’t recall the persons name, Matt Macnichol
October 12, 2019
Consistently over the top sales and service I have been a Bill Stasek Chevrolet customer since 1987 when I purchased my first new car there and my father purchased many cars there before me. I I have been a Bill Stasek Chevrolet customer since 1987 when I purchased my first new car there and my father purchased many cars there before me. I have been so impressed with there Sales, Parts and Service ever since. Their business office, back office and cashiers are great as well. I was so impressed with the whole operation that I even worked there for five years. This last Service visit had many more than its share of no-fault speed bumps that took nine days for an oil change and to clear two dashboard warning lights but, again these delays were no fault of Bill Stasek Chevrolet. AND, I had the free use of a beautiful brand new 2020 Chevrolet Equinox crossover for the entire nine days. So, everything turned out okay on this bumpy Service visit. More
by petersonla2
Employees Worked With
Mark Wassermann
October 09, 2019
Autoguard Polish My 14 Equinox is best looking car on my block because of your great service. Your staff is always courteous and helpful. Thanks, Gene Sueace My 14 Equinox is best looking car on my block because of your great service. Your staff is always courteous and helpful. Thanks, Gene Sueace More
by genesurace
Employees Worked With
October 08, 2019
Quick battery change Arrived at 5:15 pm with a dead battery (wouldn’t hold a charge); they promised an hour turnaround and met that goal almost to the minute. They even t Arrived at 5:15 pm with a dead battery (wouldn’t hold a charge); they promised an hour turnaround and met that goal almost to the minute. They even threw in a car wash to boot. Great service, knowledgeable staff, recommend Stasek to anyone (I am a repeat customer). More
by DaveM
Employees Worked With
Natalya
October 04, 2019
Corvette Keys One set of my Corvette keys did not work Took to Bill Stasek, and had batteries in both sets of keys replaced and reprogrammed. They also washed the One set of my Corvette keys did not work Took to Bill Stasek, and had batteries in both sets of keys replaced and reprogrammed. They also washed the car, which is a big plus for us. The people i service are very nice and had work done when promised. Also said hello to Vince, the best salesman we have ever bought a car from or dealt with. More
by margefittanto
Employees Worked With
Other Employees :
Don;t remember serviceman's name, but he was great.
