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Tasca Chevrolet - Service Center

Wheeling, IL

4.7
1,896 Reviews

1,896 Reviews of Tasca Chevrolet - Service Center

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November 01, 2020

Back for the same problem twice, it seems that management doesn't check the work prior to the customer picking their car, not satisfied when Bill Stasek says the car is ready, you arrive and the issues are s More

by OLAIRD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Joe - body shop manger
Nov 02, 2020 -

Tasca Chevrolet responded

Hello, We're sorry to hear of your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your service record? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly.

October 31, 2020

Stasek Service is knowledgeable, answers my questions, polite and does a good job. My Service Consultant, Justin, was personable and helpful. I felt comfortable asking my questions and was satisfied wit More

by DJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hermansen
Nov 02, 2020 -

Tasca Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Justin and our service team here at Bill Stasek Chevrolet.

October 30, 2020

Always friendly and accommodating. Service department is neat and clean. Waiting room could just some updating but overall a great experience for oil change and service. More

by Perryaccardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hermansen
Oct 30, 2020 -

Tasca Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bill Stasek Chevrolet. Please don't hesitate to reach out if you need anything else.

October 30, 2020

The Stasek Team truly treats its customers like family! Tom Boyer is my favorite service advisor; he has been helping keep my cars in top condition for many years. More

by KRISTALCHILDERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Boyer
Nov 02, 2020 -

Tasca Chevrolet responded

Thank you, Kristal, for the kind words for our service department! We look forward to sharing your compliments with Tom and the rest of our team. Please don't hesitate to let us know if we can be of further assistance.

October 30, 2020

Waited almost 2 hours for an oil change and tire rotation again. Had my truck washed lower half still filthy. Maybe washbay is out of alignment. More

by mrfixitpjk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hermansen
Nov 02, 2020 -

Tasca Chevrolet responded

Hi, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message so we can learn more about your visit?

October 26, 2020

B Stasek Dealership lacked organization and professionalism. Lady at front desk was not respectful towards my family as well. Honest review is an honest three out of ten. More

by JohnDoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Willems
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Neimi
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2020

Had. Purchased. My. Equinox. From Stasek. Have. Had service done there since. Don’t. Feel that. Service Dept is interested in customer told Service person that had 2 starting problems in about More

by LINDACO711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Natalia Rafalik
Oct 26, 2020 -

Tasca Chevrolet responded

We're sorry to hear of your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly.

October 23, 2020

Natalia is always helpful when arriving at Stasek and explains all my car needs. Its a pleasure going some place where people treat you like family. More

by JDEMAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Stasek, Natalia Rafalik, Justin Hermansen
Oct 24, 2020 -

Tasca Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We look forward to seeing you again!

October 23, 2020

Thank you for all the amazing service! The staff was helpful, nice and made sure I understood everything! It is always a pleasure to bring my car! More

by RTEJEDA3567
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalia Rafalik, Justin Hermansen
Oct 24, 2020 -

Tasca Chevrolet responded

We are very happy to have provided you with such a positive experience! Thank you for the five-star review. We sincerely value your business, and look forward to your next visit.

October 23, 2020

Service is a breeze at Bill Stasek Chevrolet! Easy to make an appointment and reserve a loaner vehicle, and they had my service completed in no time! More

by Alstott27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalia Rafalik, Justin Hermansen
Oct 24, 2020 -

Tasca Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bill Stasek Chevrolet! We look forward to having you as one of our valued customers for many more years to come!

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