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Tasca Chevrolet - Service Center

Wheeling, IL

4.7
1,896 Reviews

1,896 Reviews of Tasca Chevrolet - Service Center

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January 14, 2021

Bill Stasek was very good when purchasing my new car,but when it came to servicing my car it was hurrable. I live in champaign Illinois and I was promised that they would pick my car up to service everythin More

by ARTHINAMCGUIRE
Recommend Dealer
No
Employees Worked With
Tom Boyer, Natalia Rafalik, Justin Hermansen, John Butler
Jan 31, 2021 -

Tasca Chevrolet responded

Hello Arthina, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen. Someone from our management team will be reaching out to you shortly to further discuss your concerns.

January 13, 2021

Tom Boyer Service DepartmentAlways easy to work with and Tom Boyer Service Department Always easy to work with and his communication is also appreciated.Understands my concerns and works with me to complete More

by schoobee192
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Boyer
Jan 14, 2021 -

Tasca Chevrolet responded

Thank you for taking the time to share your thoughts on working with Tom in our service department. We're glad to hear he always delivers such a great experience!

January 08, 2021

This dealership is just amazing. I have purchased all my vehicles from them and will in the future. All my cars have high mileage and that is because of #1 service department. More

by IMRICHZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Puckhaber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Boyer, Natalia Rafalik
Jan 09, 2021 -

Tasca Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 08, 2021

Took my truck for service everything was good till I went to pick it up they had me go look for my truck in the parking lot couldn’t find it walking all around till I found somebody to help me I was expectin More

by Elbabo78
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Tom Boyer
Jan 22, 2021 -

Tasca Chevrolet responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

January 08, 2021

It was a good experience but the part was replaced in a shorter time than all the back and forth trying to get it done. More

by sheine1070
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalia Rafalik
Jan 09, 2021 -

Tasca Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 08, 2021

Brought car in for an oil change and software update. Without being asked if it was needed they rotated the tires which had been done several weeks earlier. Luckily I did not wait since the service took More

by No longer customer
Recommend Dealer
No
Employees Worked With
Natalia Rafalik
Jan 22, 2021 -

Tasca Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. We would love the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story.

January 07, 2021

Prompt service, fixed the problem. Was given an appointment right after our call. This is the third (?) car we've purchased from Stasek Chevrolet. Pleased with the Service department. More

by EM4JC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Hermansen
Jan 08, 2021 -

Tasca Chevrolet responded

Hello, We appreciate your business and our service team looks forward to serving you again soon!

January 06, 2021

Always polite and friendly. Have never had any problems with service and I have purchased a vehicle there more than once over the years. I get free car washes & good service. More

by marlenekartunist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Boyer, Natalia Rafalik
Jan 06, 2021 -

Tasca Chevrolet responded

Thanks for sharing your thoughts, Marlene, about your experience with Bill Stasek Chevrolet. We appreciate your business and hope to see you again soon!

January 06, 2021

Tom Boyer is the best. Friendly, helpful,keeps client up to date on the progress of the service. Service department is clean and well managed. More

by HOLLY737
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Boyer
Jan 07, 2021 -

Tasca Chevrolet responded

Holly, Thank you for choosing Bill Stasek Chevrolet, your feedback and rating mean a lot to us. We're glad Tom was able to help, and we hope to see you again!

January 03, 2021

Excellent customer service. I will continue to use them for my servicing needs. Performed all the work requested at a fair price and was completed on time. More

by gspedale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalia Rafalik
Jan 03, 2021 -

Tasca Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bill Stasek Chevrolet.

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