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Tasca Chevrolet Wheeling - Service Center
Wheeling, IL
1,911 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,911 Reviews of Tasca Chevrolet Wheeling - Service Center
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October 25, 2019
Excellent service Great service beginning with the service writer all the way to the corvette tech. That worked on my car. Very pleased with their care and knowledge o Great service beginning with the service writer all the way to the corvette tech. That worked on my car. Very pleased with their care and knowledge of my corvette! More
by rsenkowski
Verified CustomerEmployees Worked With
Natalia
October 23, 2019
Every one at stasec chevy was a big help for my suv service It has been a please to be helped by so many excellent staff & service writer,s and the mechanic and technicians who worked on my vehicle and the ser It has been a please to be helped by so many excellent staff & service writer,s and the mechanic and technicians who worked on my vehicle and the service writer who keeped me informed to let me know the service work was completed . This why I , go back to Stasec chevy. More
by GREGANDSHARON
Employees Worked With
Tom Boyer Johnny Koklamains
October 19, 2019
First time Great service advisor, kept me up to date on status of vehicle. Will be definitely using Stasek as my local service since I bought my car in Connecti Great service advisor, kept me up to date on status of vehicle. Will be definitely using Stasek as my local service since I bought my car in Connecticut and need a local dealer. More
by Pugsly
Employees Worked With
Krauss
October 18, 2019
Above and beyond They were so nice. I was shuttled home. I did not feel well and asked if there was any way they could drop off the car. They did, that was so nice. They were so nice. I was shuttled home. I did not feel well and asked if there was any way they could drop off the car. They did, that was so nice. Great service!!! More
by Ann
Employees Worked With
I dontvknow the drivers name., Bobby Demery
October 17, 2019
Slow, but not the department's fault Our van was at Stasek for about a week. The GMC strike was the hindrance. The service department had a very difficult time getting the appropriate Our van was at Stasek for about a week. The GMC strike was the hindrance. The service department had a very difficult time getting the appropriate parts because of that. There were a few parts that were not available, so we'll have to come back in for more service. Just got back from a 1,400 mile trip and the van ran great, so the guys did a great job, working with the parts that they had. Many thanks as always. More
by STEALOFTHEDRAFT
Employees Worked With
Johnny Koklamanis
October 16, 2019
complaint, unhappycustomer I purchased a 2019 Chevy cargo van almost two weeks ago and i’m still waiting on my sales person, Ben, to order a part so they can mount my spare tire I purchased a 2019 Chevy cargo van almost two weeks ago and i’m still waiting on my sales person, Ben, to order a part so they can mount my spare tire for me which is taking up valuable space inside my van. Do i have to wait much longer. Also, when i ask to speak to Ben, on two seperate occasions it took them 20 minutes to locate him for me. I have always bought ny Chevy Dump trucks from anither deAler ut thought i would give your dealer a chance but from what i have experienced the last 2 weeks i’ll be going back to Castle Chevy for allmy future purchases. I have purchased5 new dump trucks inthe past from them and dpent alot of money. Please let me know when my part will come in so i can bring my van in for the mounting of my spare tire. Thank you! Jim Davis, unhappy cllent! More
by ROCIODAVILA
Employees Worked With
Ben Bensky
October 16, 2019
2 Thumbs Up!! Justin was great, got me in and out as I stopped before heading to work. He was accommodating, friendly and professional. I have never had a poor expe Justin was great, got me in and out as I stopped before heading to work. He was accommodating, friendly and professional. I have never had a poor experience at Stasek. The service writers are always kind, approachable, knowledgable and ready to help! More
by BDP152
Employees Worked With
Justin
October 15, 2019
Brake Replacement 2011 Silverado This dealer use to be a place you could go to for quick, professional service by knowledgeable staff. Something has changed. This was by far the wo This dealer use to be a place you could go to for quick, professional service by knowledgeable staff. Something has changed. This was by far the worst customer service experience of my life. I was repeatedly lied to while being fed what I wanted to hear. I called early in the AM and spoke to someone in the service department. I told them I was in a hurry and needed to get my rear brake pads changed but would only come in if someone was available to work on it right away otherwise I would come later when I had more time. She spoke to Tom the manager and they said to bring it right in and when I get there ask for Tom he will take care of me. So I raced in and asked for Tom but he was too busy to help me. Someone else that didn’t care at all about my sense of urgency helped me. After telling him I just needed rear brake pads replaced I sat in the waiting area. 1.5 hours went by and I was starting to panic as I had a meeting to get to and brake pads shouldn’t take this long. I walked out and saw my truck sitting there wheels off with no one around. I asked my service tech what was going on he ran around looking for answers and returned with a guilty look on his face. He said they can’t change your pads because your calipers are seized. Ok.... why am I just hearing about this? He didn’t have a good answer. He then said it would take 3-4 hours to do the calipers. I didn’t have time when it was all said and done I wasted 2 hours of my life and literally nothing was done. Then I get a bill for close to $200 it was a diagnostic fee I’m told. Diagnostic? I told you to change the pads end of story. They said they would apply that to my bill when I get the calipers replaced so I didn’t complain too much. I then asked my service text after questioning that charge how much beyond the money I just paid is this brake job going to cost me to complete. He said he would call back and when he did he said it would cost me $600 something to compete. The next morning I dropped off the truck and the job was completed and I was given a $1200 bill. There’s a zero % chance I get this job done at this dealer for $1400 if I was told the honest pricing up front. When I questioned the tech he said that was for parts only. Why would I call and ask how much this is going to cost and I’m looking for the parts only price? This is disgusting and no way to treat your customers. More
by Steven
Employees Worked With
Justin, Tom,
October 15, 2019
Service was fine till they made a mess of my clean car! Satisfactory service took 45 minutes then they parked my clean car next to the automatic car wash area. They wasted 1 hour and 15 minutes washing it w Satisfactory service took 45 minutes then they parked my clean car next to the automatic car wash area. They wasted 1 hour and 15 minutes washing it when I should have been long gone. I might try a different option for my service now. More
by Robertwayne
Employees Worked With
Unknown
October 15, 2019
Very prompt I came in for just an oil change on my car and have the brakes checked the technician found a loose tie rod end in they got that replaced and alined t I came in for just an oil change on my car and have the brakes checked the technician found a loose tie rod end in they got that replaced and alined the vehicle from the time i gave the ok went and got lunch around the corner and my vehicle was finished More
by RMF71
Employees Worked With
Mark Wassermann
