Tasca Buick GMC Woonsocket

buying experience Everyone that I dealt with was professional and courteous. I would deal with Tasca again. Mark in sales was very informative and answered all of of my Everyone that I dealt with was professional and courteous. I would deal with Tasca again. Mark in sales was very informative and answered all of of my questions in a timely fashion and with results. Thanks for a great experience More

Great experience, very one was pleasant Very pollute, understanding perfessional, and accommodating, Emo is great, mMike the mechanic is great also. Went for oil change tire pressure and som Very pollute, understanding perfessional, and accommodating, Emo is great, mMike the mechanic is great also. Went for oil change tire pressure and something else had to be put in. More

Friendly and Informative My overall car buying experience was worth the wait. The staff members were very friendly and informative. I would recommend my friends/family to go t My overall car buying experience was worth the wait. The staff members were very friendly and informative. I would recommend my friends/family to go to Tasca to purchase their vehicle. More

Thankful Matthew Venturini (in finance) was very helpful when looking for a vehicle for us. He went out his way to make sure we really were comfortable and to Matthew Venturini (in finance) was very helpful when looking for a vehicle for us. He went out his way to make sure we really were comfortable and took the time with us. In regards to Matthew Venturini we are grateful that he also went out his way to assure us with a vehicle to best fit our needs. We are overall thankful for a great atmosphere and good hospitality he provided. Very Pleased with how Matthew took care of us today thank you The McLeans This is in regards to Chris Mills (salesman) behavior toward myself and my husband. He was very rude, arrogant and he needs to be taught how to treat all customers with the highest respect. He treated us as if we were a problem after we paid our money down and signed the papers for our vehicle. One of the many issues he told us that he would take care of our plates and bring them to our house in the morning. He never called us to state what time. My husband emailed him and called him earlier that day to let him know we can't wait all day. When my husband called him at 4pm later in the day, Chris said he was in Connecticut and wouldn't be able to get to us. He gave my husband an attitude and acted as if we were doing something wrong. He stated to my husband we should be grateful for what he has done (he only picked up our vehicle from another Tasca Dodge Dealer location) But really Matt was the one who spoke to my husband and I to find the vehicle that suited our needs. Chris complained about his job and how they have him running around. My husband was only trying to explain to Chris that he should have communicated with him if there were any problems. One minute Chris said the plates were at the dealership but then he said he didn't know if the plates were there. My husband and I decide to go straight to the dealership to find someone that can help us get the plates. When we arrived Nolan helped us and was able to get our plates and put them on our vehicle. More

Professional and Transparent Car Buying Experience The car buying experience is always lengthy, however the professionals at Tasca GMC Woonsocket were professional and transparent. All of the questions The car buying experience is always lengthy, however the professionals at Tasca GMC Woonsocket were professional and transparent. All of the questions my wife and I had were thoroughly and directly answered by both Austin and Matt. I will recommend Tasca to friends. More

Looking for a good deal try Paul Masse We always used this dealership when it was Paul Masse and thought let's give Tasca a try. First mistake and worst experience EVER! My wife and I We always used this dealership when it was Paul Masse and thought let's give Tasca a try. First mistake and worst experience EVER! My wife and I have been leasing for several years and currently had an Acadia and Sierra. She was looking at Regals and I wanted another Sierra. After several unsolicited emails about my leases coming to an end from Tasca I decided to replied back to Joe. We communicated several times over 3+ weeks. My wife and I test drove a premium II Regal with several bells and whistles. We wanted AWD which they didn't have in stock, so we asked specifically if this car was the same as the one they would have to pick up for us. Joe's brother Nolan told us the ONLY difference was ours would not have a heated steering wheel. We gave them deposit #1 which we were told was fully refundable for any reason. I was unfortunately not getting another Sierra as the price was too high so was going to settle on another Acadia (deposit #2) which was also not in stock. When the Regal was delivered we took a test drive, but the car they picked up was missing lots more than a heated steering wheel (lane departure/front collision alert/Bose/and so on). When we brought this up to them we were told they would give us a great deal if we would take it. The "deal" was an additional $250 off (equivalent to 6.41 for 39 month lease). We left the dealership pretty confused questioning if this was intentional or not (we had mixed signals). Ironically, maybe someone was looking out for us from above, when we got home we had an email from Paul Masse about our lease end options. After a couple of emails with Tom Frat we quickly figured out that Paul Masse South Kingston was hundreds LESS (yes over $200 less for both) and we upgrading the the Regal with all the bells and whistle. After letting Joe know the situation, and we were completely honest with him about Paul Masse, he replied back that he "spoke to management and they understood but wanted my business and would beat Masses deal by $60"... just show Tasca the numbers. Now while you may think that's a great deal - we didn't. Our experience with Paul Masse was always best deal upfront none of the BS. We were completely turned off at this point but decided to send him the numbers. Tasca fired back an email that they couldn't believe we were looking elsewhere, yet the day earlier they understood, Joe was taken back as he had personally driven to pick up the Regal (the incorrect one), all the numbers he ran for us he couldn't understand, and then stated that they would not play this game. Only one person was playing a game and winning, and it was not me. To quote Tasca "we are at the point of diminishing returns" - guess that means what Tasca doesn't have the best deal. They could not match the upgraded Regal and actually told us we'd have to take the lower model or a 2014 (yup 2 year old), and the Sierra "may" work ". OK - jokes on us right... as that saying goes screw me once shame on you, screw me twice shame on me. We were actually done even before we got the reply as we couldn't bring ourselves to purchase from a dealership that practiced business like this. We requested our deposits of $200.00 be credited back on March 14, sent another email 2 days later, followed up with a phone call 1 week later but was sent to voice mail and Joe NEVER replied. I'm sure he'll say he did, but just like the car that's not true. My wife spoke to the business manager on April 7th (3 weeks and 4 days after we squashed the deal) and he wasn't aware of our issue - ok maybe. Wife was told Joe was with a customer and that he would call her back. The next day she called again, because you guessed it he didn't call, but this time the business manager and Joe were both off. To this day we have never heard back from the dealership regarding our refund in any way. But every story has a happy ending right... I checked my credit card 1 day shy of a month after our initial request for a refund and there's our money, and here's my review. It should be noted that the business manager is Joe's Dad. Nolan I don't want to forget you, Joe's other sibling who also works at Tasca.... Nolan may I suggest getting to know the cars you're selling so you can provide accurate information when asked - this is what created many of the problems! Paul Masse is the best from our perspective! We leased a Regal with every bell and whistle for much less than the basic trim Tasca offered, and I'm driving another Sierra! Paul Masse worked the deal completely via email and text, sent pictures, went above and beyond, and saved us hundreds! We saw are vehicles for the first time when we picked them up on March 17 (Happy Saint Patricks Day) sight unseen! I'm sure Tasca will want to fire back on this and will have some excuses for their mistakes, say they where not deceitful, say they were not ignorant, and probably even blame us for the lack of communication - but I have the emails to prove what I say. Own it! More

Stress Free Buying Experience When I walked into the showroom at the dealership, I was expecting to be pounced upon by an overly aggressive salesperson eager to "sell me something. When I walked into the showroom at the dealership, I was expecting to be pounced upon by an overly aggressive salesperson eager to "sell me something." What I encountered was just the opposite. Tina had talked to me on the phone earlier that day, so she was expecting me. She smiled, addressed me by my name and had the vehicle I wanted to look at displayed front and center waiting for me! Those first impressions were very positive and I was able to let down my defenses and partake in the test drive and so forth without thinking I was being set up. Tina took the time to explain all the bells and whistles in the vehicle and helped me set up my blue tooth and OnStar. Closing the deal with Matt was not as stressful as I was expecting either. He knows that new vehicles are expensive and buyers are nervous about the whole process of financing their purchase. Matt put me at ease with his easy going down to earth manner and I was very happy with the end results. More

Great sales team! I purchesed a used vehicle from them recently and it was a very pleasant, very easy, no stress or hassle transaction! Tina Robinson was excellent to I purchesed a used vehicle from them recently and it was a very pleasant, very easy, no stress or hassle transaction! Tina Robinson was excellent to deal with, would recommend to anyone! More

Great service visit friendly and efficient great place to do business had check engine light on and the advisor Emile Desmairais took care to explain and to then do resea friendly and efficient great place to do business had check engine light on and the advisor Emile Desmairais took care to explain and to then do research to see if it would be a covered item. keep up the good work More

Great Experience When I went to the dealership Tina Robinson my associate was very informative. She searched for the vehicle I wanted and told me the difference in the When I went to the dealership Tina Robinson my associate was very informative. She searched for the vehicle I wanted and told me the difference in the models. We went for a test drive and Tina made me feel very comfortable. The deal went smooth. Matt Verturini was thorough and entertaining. On the day I went to pick up my vehicle there was a problem and Tina went to get Jack Clagg and Jack took care of the problem with no hesitation. I would recommend this dealership to anyone that I know is looking for a vehicle. More