Tasca Buick GMC Palm Harbor

first time I was displeased with the service I am in my 2nd year of a lease with a maintenence package. This was the first time someone actually looked up that information. I had purchased the I am in my 2nd year of a lease with a maintenence package. This was the first time someone actually looked up that information. I had purchased the package because sales said I would have zero maintenance costs throughout my lease. My previous visits told me I could only come twice a year until this most recent visit when they told me I was on my last free oil change. Note that each visit I had told them about the maintenence package but no one looked it up until this past visit... I had left my cqr for service and got a calll from the service team telling me that they recommend I buy a hepafilter for $64.99 and I needed an alighnment for a little over $100 and that I should also buy a tire balance for $20... I was taken aback by the request and my concern is that I was told no additional maintenance costs at the beginning of the lease and was being asked for almost $200 for an oil change and I still dont think anyone has reviewed or looked at the maintenence package I purchased. I was told previously that I could only get 2 oil changes a year when I had purchased 3 a year and I'm at the end of my 2nd year and still havent even used 1 of my purchased oil changes. Feeling just a bit frustrated about this matter and would like clarification as to what I actually purchased and why no one looked up the package previously. Thank you More

Great and Friendly service I picked up my new Regal on 4/1 and the next day I discovered a minor problem. I called Lenny Demarco in the service department. He made an appointm I picked up my new Regal on 4/1 and the next day I discovered a minor problem. I called Lenny Demarco in the service department. He made an appointment for my wife's lacrosse for service and detailing and an appointment for the Regal to fix the problem and to have window tinting applied. He handled everything precision like. Both cars came back better than expected. many thanks to Lenny and Russ Schon , . He also supplied a loaner car, great job guys. Jim & Lizzie Kuhn More

Worst Experience In My Life Stay away from this dealership. They do not disclose know issues with their certified vehicles and they do not stand behind their warranties. Their Stay away from this dealership. They do not disclose know issues with their certified vehicles and they do not stand behind their warranties. Their warranties are a false sense of security. Doug Norris is an xxx. His approach is avoidance. And their service department is a joke. Dennis, Denny and Brent are all three a joke. They contradict one another and lie. You will regret the day you ever did business with this dealership. More

The friendliness of the staff from ownership on down! My family has been purchasing our vehicles here for over 30 years! Dick and the entire staff makes you feel like one of the family. My family has been purchasing our vehicles here for over 30 years! Dick and the entire staff makes you feel like one of the family. More

Used Coupons I used coupons for air conditioning and fuel service, and Chaz suggested that I have the car checked over, since I am about to go on a long road trip. I used coupons for air conditioning and fuel service, and Chaz suggested that I have the car checked over, since I am about to go on a long road trip. The services were performed in a timely manner, and I feel confident about my upcoming road trip. More

Consistently honest service I purchased my Yukon XL in 2002 and have had it serviced there for 15 years.....that should tell folks something about their commitment to its custome I purchased my Yukon XL in 2002 and have had it serviced there for 15 years.....that should tell folks something about their commitment to its customers! More

Will not return I scheduled an online service appointment and left 2 messages for Lenny Demarco No RETURN call whatsoever! The dealer closer to my house is always boo I scheduled an online service appointment and left 2 messages for Lenny Demarco No RETURN call whatsoever! The dealer closer to my house is always booked way in advance this is why I select dick Norris, where I purchased my vehicle. After this I definitely will not return there or send anyone there way. It's a shame- I had a great car buying experience there but when someone chooses to ignore both of my phone calls that's just rude and incosiderate. More

poor customer service My experience with this dealership has been my worst experience in my buying a vehicle in my life. I regret everyday purchasing from them as well as My experience with this dealership has been my worst experience in my buying a vehicle in my life. I regret everyday purchasing from them as well as purchasing a General Motors product. They over sold and over promised and are not standing behind their product. More

Service Manager Lies I have had to get general motors involved in my issue. The service manager said that general motors would do nothing more. Brent lyed to general mot I have had to get general motors involved in my issue. The service manager said that general motors would do nothing more. Brent lyed to general motors andxsaid they andcran a test on my vehicle when theyhad not. Do not trust this dealership. More