Tasca Buick GMC Palm Harbor

This was the best car buying experience of my life! I went to the dealership expecting the same typical treatment that I have received from previous car dealers. Boy, was I wrong. Joe Cappello was the ep went to the dealership expecting the same typical treatment that I have received from previous car dealers. Boy, was I wrong. Joe Cappello was the epitomy of professionalism. He was knowledgeable and was able to answer all of my questions with patience and understanding. A genuinely "nice guy" without the soft shoe sales approach. I figured the "finance guy" would make up for Joe's patient and caring style by being the jerk I've come to know so well in the past. I was floored by Dean Lillquist's attentiveness and genuine efforts to accommodate my financing needs. In the end, I got the vehicle I wanted (2013 GMC Terrain SLT-1)for the price I wanted with no money down, just my 2006 trade-in. Oh, and the finance rate was 2 percentage points lower than a quote I received from another financial institution. I love my terrain, you guys are the BEST! Thank you, Barbara Werth More

This is my 2nd purchase from this dealership. I also do all my serice work there too. I would refer them to anyone I know for purchase and service work. They are the most honest people I've ever met in the all my serice work there too. I would refer them to anyone I know for purchase and service work. They are the most honest people I've ever met in the car dealership business. They have a loyal long term customer in me. Thank you you Dick Norris and staff. Thank you, George Wolfe More

Just went "shopping" for a new or pre-owned truck, but ended up driving one home:) Got the best deal on a great pre-owned. And a fair trade-in. Very satisfied! truck, but ended up driving one home:) Got the best deal on a great pre-owned. And a fair trade-in. Very satisfied! More

I have bought a good number of cars since 17 years old. I must say dealing with Joe D. and Joe Coniglione at Dick Norris has been one of my most pleasurable experiences. They both made me feel very comforta must say dealing with Joe D. and Joe Coniglione at Dick Norris has been one of my most pleasurable experiences. They both made me feel very comfortable in my purchase.Every detail of the sale was right to the point. NO GAMES PLAYED. I would buy another auto from them in a heartbeat. My wife will be needing another car soon and it will be bought at Dick Norris for sure. Thank you Joe D. and Joe Coniglione. Thank you Geoff the finance mgr. for making my paper work nice and easy. More

This is an upstanding organization in all aspects of their business. Highly recommend. Awesome customer service. No pressure sales tactics. Very patient and spends quality time with the customer. their business. Highly recommend. Awesome customer service. No pressure sales tactics. Very patient and spends quality time with the customer. More

Well we have bought several vehicles from Dick Norris and always have had a good experience. But this time it was unbelievable everyone one was amazing they all treated us like we were Family.....greatest ex always have had a good experience. But this time it was unbelievable everyone one was amazing they all treated us like we were Family.....greatest experience we have ever had purchasing a vehicle and we got the most beautiful Acadia my wife is so thrilled. She had a 2000 Jimmy that she leased first and then bought from Dick Norris in 99.....that was the best vehicle she ever had till now.....Dean went to bat for us like I was his son got us a great deal and again treated like we were family. Both Joe's had a big hand in the sale and delivery of our beautiful Acadia they also treated us like Family......I would send everyone looking for a vehicle to see them.....because they go out of there way to make your experience special and full filling.....We just can't thank them enough......I plan on sending a couple good friends to see them because they both are in need of a good vehicle and great experience buying that vehicle......My wife has a little surprise planned for all the great people at Dick Norris Palm Harbor......If this vehicle turns out as great for us as her Jimmy was then we will probably not be purchasing another vehicle for quite a while....but with that said when we are we know that our new family at Dick Norris will be there to help again... Thank All of You for making this the best experience buying a vehicle we have ever had......God Bless All of the Dick Norris people.... More

Our first experience with Dick Norris GMC Buick in Palm Harbor was an internet inquiry about one of the vehicles we were interested in. Their internet site asked us if we wanted to "Make An Offer" for the Harbor was an internet inquiry about one of the vehicles we were interested in. Their internet site asked us if we wanted to "Make An Offer" for the vehicle we were previewing online. I thought what the heck and made what I thought was a fair offer. I did not expect them to accept it as it has been our experience with other dealerships that they always say no to what you propose. I got a phone call and an email from Joe Cappello letting me know that they had accepted my offer and included details with an out the door cost. Wow, I did not expect that! Then I thought to myself well that will probably change when I get to the dealership. Nope, I was wrong again. What a pleasant experience. We got a higher amount for our trade than anyone else offered. We got the deal that we wanted and we got the monthly payment that we wanted and on top of that - finance quoted us an acceptable interest rate and then when we got to our appointment to sign the paperwork we found out that he was able to get the interest rate even lower than he quoted us. Wow again! They did not have to do that - we were happy with the first rate quoted. Needless to say that due to all of the things above (especially fighting for a lower interest rate for us and giving us more for our trade) we will be customers for life! Thanks again to Joe and Frank for treating us with respect and professionalism. We will be back when we are ready for another vehicle! Sincerely, The Harringtons More

Our positive experience started with Joe Cappello. He followed up on an internet request for information from my husband. Joe was very friendly without being pushy. He was very knowledgeable about the followed up on an internet request for information from my husband. Joe was very friendly without being pushy. He was very knowledgeable about the vehicle and features we were interested in. I made it clear that we had already spoken with another Buick dealer and that we would be making a decision based on the best bottom line (price of car and value of our trade in). Joe made us a great offer the first time around we did not feel like we had to play "let's make a deal"! Dick Norris did not have the exact car we wanted (color/feature combination), but the located one in Ft. Myers and had it delivered the next day. Upon delivery of the vehicle, Joe demonstrated all of the features to make sure we were comfortable with how everything worked and that we would be driving away from the dealership safely. We need to finance a portion of the purchase price and used the convenient on-line credit application available on the Dick Norris web-site. Once complete, I received a call from one of the on-site finance representatives. Due to the complexity of our application, our approval process required a few extra steps. Geoff Sullivan and his team took the time to ask all of the questions that led to a quick approval and great loan terms. When we arrived at the dealership to take delivery of the vehicle, Geoff made the paperwork painless and quick. He explained everything in detail and then let us get out the door to enjoy our new Buick Regal. Joe and Geoff both displayed professionalism and were a pleasure to work with. I would highly recommend them to anyone looking for a Buick! More

I hate to car shop, specially used car. At Dick Norris I found the best price for the used car I was looking for. I was wondering what was wrong with the car...nothing. When my son could not make up his min found the best price for the used car I was looking for. I was wondering what was wrong with the car...nothing. When my son could not make up his mind about the car Joe was not pushy, a great plus with us. Joe had a very friendly disposition even as we walked away w/o buying anything. When my son chose to take the car the service was perfect. Geoff got a better financing deal than my credit union. When I mentioned how relaxed the deal was, Joe said they could work like that thanks to Mr. Norris, that provides them with the ideal working condition. Also, as a single, Latin woman I didn't feel any hint of discrimination, nor shock with my income.Thank you. More

Joe Cappello was very knowlegable, had everything ready to go when we came for our appointment,and was an unexpected pleasure to communicate with during our visit. Everyone at the dealership made sure we to go when we came for our appointment,and was an unexpected pleasure to communicate with during our visit. Everyone at the dealership made sure we had something to eat, drink and were comfortable. Joe kept us informed on what was happening throughout the time we were there. Very easy transaction. Will definitely recommend this dealership and come back in the future. More