Tasca Buick GMC Palm Harbor

On 01/12/13, I purchased a 2013 Buick Regal Premium Turbo; One week prior to the sale, I contacted by email Joe Cappello, Manager of Internet Sales inquiring about a 2013 Buick Regal GS model, I spoke Turbo; One week prior to the sale, I contacted by email Joe Cappello, Manager of Internet Sales inquiring about a 2013 Buick Regal GS model, I spoke to Joe over the phone several times and several emails scheduled an appointment for 01/12/13 @ 09:30 hrs. Upon arrival at the dealership, Joe had the Buick Regal GS cleaned and ready for a test drive,Joe was very professional and arranged for me & my wife for a test drive. My wife did not like the Regal GS because of the stiff-ride, tight seats, and lack of leg and hip room in the cabin. Upon returning back to the dealership,I explained to Joe the issues with the GS model Regal, Joe very graciously understood my concerns and assessed the issues with this particular GS model. Joe brought to my attenion the Regal Premium T that was in fact the same color as my test drive GS, and advised me this vehicle was a early turn-in with 125 miles. Well my wife drove the vehicle and really like everything about this vehicle. When invited into Joe's office prior to talking about business, Mr. Dick Norris pulled-up a chair and began talking to us without discussing businees,we spoke for over 20 minutes and I felt like I was sitting in a living room and just having a chat! Mr. Norris excused himself stating he did not want to get in our way. In conclusion, we purchased the vehicle without pressure, and I feel I was given a fair price for my trade-in, and a very good purchase price for my new vehicle. In all of my years on buying and slling vehicles, this my far my best experience. More

Jon Bruno is our "car guy". We have purchased 5 cars from Dick Norris and Jon is one of the reasons. He is knowledgeable and is great a making solutions that work. In 40 years of car buying, Jo 5 cars from Dick Norris and Jon is one of the reasons. He is knowledgeable and is great a making solutions that work. In 40 years of car buying, Jon rates at the top of the professionals we've worked with. We will be back for our sixth car. Bravo Jon! More

We were greeted immediately and introduced to Dan King who asked a few questions about what we were looking for. We took one vehicle for a test drive but I wasn't totally happy with what I had expected, who asked a few questions about what we were looking for. We took one vehicle for a test drive but I wasn't totally happy with what I had expected, so I asked to test drive another vehicle - also a Terrain but a 6 cyl. Instead of a 4 cyl. I was happy! Dan was so patient, and a delight to work with. Also impressed with how friendly everyone was and how nice to meet the owner, Dick Norris. More

Joe was extremely responsive to our e-mails when we were initial looking for a new vehicle. When meeting with him he was not pushy and allowed us the time to look at, test drive and consider a new vehicle. initial looking for a new vehicle. When meeting with him he was not pushy and allowed us the time to look at, test drive and consider a new vehicle. When it was time to purchase, Joe set out all our options and worked with us to come to a fair price. The entire experience was great. We will continue to buy our cars from Dick Norris because of the buying experience. More

My experience with Dick Norris's Buick dealership in Palm Harbor has been one of the most satisfying,friendly and knowledgable experiences I had purchasing a new car.I cannot say enough about John Bruno and Harbor has been one of the most satisfying,friendly and knowledgable experiences I had purchasing a new car.I cannot say enough about John Bruno and Manny Fernandez. John did not pressure me,he just made a good deal that satisfied me and my friend Ralph. His knowledge of the car was exceptional.He took the time to go over the car in detail and with so much information to absorb he was very patient with me.The friendliness I endured was over the top.When I buy another Buick which I will, John will be the go to guy for me. I rate John the top score of 5. Manny my finance guy also took the time to look for the best rate and make the deal. He explained every paper I needed to sign, which was alot and was very friendly and also very knoweldgable. He did not pressure me to add on additional protection but explained to me why it would be in my best interest to do so. I completly agreed with him.I also rate Manny the top score of 5.I am extremely happy with my new car.I also would like to mention it was a pleasure to meet Dick Norris. He ensured I was well taken care of. I can understand why people would like to work for him and stay with him for many years. Overall rating is an outstanding 5 on my whole experience. More

I had the privilege of working with Joe Cappello, who is the internet sales manager. This dealership is the epitome of dealerships. I can honestly say buying a car from Dick Morris was hassle free, there we the internet sales manager. This dealership is the epitome of dealerships. I can honestly say buying a car from Dick Morris was hassle free, there were no high pressure sales tactics or never ending negotiating. I initially contacted Joe via the internet, we communicated over the phone a few times and when it was time for me to purchase the vehicle he had all the paperwork ready for me to sign. The whole process was less than an hour. That is an amazing accomplishment, typically you spend half a day or more at a dealership. But it gets better, the owner "Dick Morris" personally stopped by and thanked me for my business. Not only did he thank me but he took the time to carry on a conversation as well. I am very impressed with the way I was treated. More

Repeat customer-Friendly dealership,staff don't rush the experience, takes time to explain issues-follows up and keeps me informed of ongoing issues.knowledgeable about Car and the features experience, takes time to explain issues-follows up and keeps me informed of ongoing issues.knowledgeable about Car and the features More

This dealership is awesome. My salesman, Dan King, answered all my questions and concerns. Steve Newcomer worked extra hard to get the right number for my trade. Dean Lillquist made all the financin answered all my questions and concerns. Steve Newcomer worked extra hard to get the right number for my trade. Dean Lillquist made all the financing and paperwork easy to understand. The whole car buying process was painless, as I knew it would be. I've purchased many new and used cars from this dealership I always bring my cars to Dick Norris for service and maintenance. My service advisor, Rita Viera, is very knowledgeable about my maintenance when its due. All employees from top to bottom make this dealership a pleasant experience. During any of my visits to Dick Norris Buick GMC, Dick or Doug Norris always stops to say (Hi) to me and my family. Thank heaven for Dick Norris Buick GMC. More

From the Used Car salesperson-Tom, to the Used Car Sales Manager- Joe, to the financial service rep.-Dean, they all provided the finest service, professionalism and care I could have asked for in buying my Manager- Joe, to the financial service rep.-Dean, they all provided the finest service, professionalism and care I could have asked for in buying my Acadia. This is my third auto from Dick Norris GMC and I will always recommend this dealer to everyone. They went out of their way to make sure I received the auto I desired and I can't say enough about how they took care of me. They are the best! More

I had originally contacted Joe Cappello a year ago through an ad in Auto Trader. I was looking to get into a Buick Regal, but at the time I just couldn't qualify for a lease. Long story short I ended through an ad in Auto Trader. I was looking to get into a Buick Regal, but at the time I just couldn't qualify for a lease. Long story short I ended up with a Mazda6 that while practical, not really what I wanted. But Joe was so nice and understanding that I filed that away thinking I would call on him again when finances got better. So a year later I accidentally went too far on a website checking prices and it sent my name out to several dealers, Dick Norris being one of them and Joe responded. I told the other dealers it was a mistake but because of Joe's personality I called him , explained the situation and he suggested I come in if I wanted to see what can be done. So I did and that was the start of the best experience I've ever had in buying a car. I'm 60 so I've had a few. Joe was the consumate gentleman, listened to my concerns and worked to get the price I needed. We still weren't there, but in talking with Dean Lillquist, they were able to get to the number I needed to get into the Regal. There was asolutely no strong arm tactics, no badgering or intimadation as there usually is. As one review said, I expected Dean to be the bad cop while Joe was the good cop, but that was not the case at all. Everyone at Dick Norris was genuinely concerned that I was happy with the deal. In the end I leased at a payment $63 lower than what I was paying for the Mazda, shorter term(which I wanted) and got a REAL car. The Regal drives like a dream and handles the road and rides like a Cadillac. More