Tasca Buick GMC Palm Harbor

Our positive experience started with Joe Cappello. He followed up on an internet request for information from my husband. Joe was very friendly without being pushy. He was very knowledgeable about the followed up on an internet request for information from my husband. Joe was very friendly without being pushy. He was very knowledgeable about the vehicle and features we were interested in. I made it clear that we had already spoken with another Buick dealer and that we would be making a decision based on the best bottom line (price of car and value of our trade in). Joe made us a great offer the first time around we did not feel like we had to play "let's make a deal"! Dick Norris did not have the exact car we wanted (color/feature combination), but the located one in Ft. Myers and had it delivered the next day. Upon delivery of the vehicle, Joe demonstrated all of the features to make sure we were comfortable with how everything worked and that we would be driving away from the dealership safely. We need to finance a portion of the purchase price and used the convenient on-line credit application available on the Dick Norris web-site. Once complete, I received a call from one of the on-site finance representatives. Due to the complexity of our application, our approval process required a few extra steps. Geoff Sullivan and his team took the time to ask all of the questions that led to a quick approval and great loan terms. When we arrived at the dealership to take delivery of the vehicle, Geoff made the paperwork painless and quick. He explained everything in detail and then let us get out the door to enjoy our new Buick Regal. Joe and Geoff both displayed professionalism and were a pleasure to work with. I would highly recommend them to anyone looking for a Buick! More

I hate to car shop, specially used car. At Dick Norris I found the best price for the used car I was looking for. I was wondering what was wrong with the car...nothing. When my son could not make up his min found the best price for the used car I was looking for. I was wondering what was wrong with the car...nothing. When my son could not make up his mind about the car Joe was not pushy, a great plus with us. Joe had a very friendly disposition even as we walked away w/o buying anything. When my son chose to take the car the service was perfect. Geoff got a better financing deal than my credit union. When I mentioned how relaxed the deal was, Joe said they could work like that thanks to Mr. Norris, that provides them with the ideal working condition. Also, as a single, Latin woman I didn't feel any hint of discrimination, nor shock with my income.Thank you. More

Joe Cappello was very knowlegable, had everything ready to go when we came for our appointment,and was an unexpected pleasure to communicate with during our visit. Everyone at the dealership made sure we to go when we came for our appointment,and was an unexpected pleasure to communicate with during our visit. Everyone at the dealership made sure we had something to eat, drink and were comfortable. Joe kept us informed on what was happening throughout the time we were there. Very easy transaction. Will definitely recommend this dealership and come back in the future. More

Thanks Mitch!!! I traveled to the dealership and Mitch's wife picked me up from the train station. When I arrived the vehicle was detailed and full of gas. Mitch gave an overview of all of the features. We wife picked me up from the train station. When I arrived the vehicle was detailed and full of gas. Mitch gave an overview of all of the features. We moved on to Dean to close the deal and he too was awesome. The dealership was attentive but did not nag! I spent no more than 30-45 minutes at the dealership. This was the most painless deal ever. I will recommend this dealership to all of my family and friends. The trip to this dealership was well worth it! More

Joe Cappello was an outstanding salesman, explaining features of the vehicle and giving advise drawn from his years of experience. There was no pressure at all at this dealership to buy a vehicle. Once features of the vehicle and giving advise drawn from his years of experience. There was no pressure at all at this dealership to buy a vehicle. Once the decision was made to make a purchase, the employee's work very hard to make sure the deal goes through. Geoff Sullivan was another example of a great employee at Dick Norris. He explained everything in great detail including policies, procedures and all paperwork. I feel very fortunate to have worked with two great people at a great dealership and would recommend Dick Norris Buick/GMC, Joe Cappello and Geoff Sullivan to anyone searching for a vehicle. More

If I could give this dealership an even higher rating, I would. I would rate my overall experience as Exceptional. John Bruno is excellent at his job. He is friendly, knowlegeable and sincere. I will hig would. I would rate my overall experience as Exceptional. John Bruno is excellent at his job. He is friendly, knowlegeable and sincere. I will highly recommend John Bruno and Dick Norris Buick GMC to all of my friends. These people understand the proper way to treat customers! Job well done! More

Entire visit was pleasant. The salesman Mitch was nice, helpful and friendly, as well as the others that we encountered. The Manager, Joe, and the Business Manager, Dean were very nice and helpful. The c helpful and friendly, as well as the others that we encountered. The Manager, Joe, and the Business Manager, Dean were very nice and helpful. The customer service was above average. Thank you. More

Joe is a good friend for many years. When my yellow Monte Carlo SS was totalled by a tree branch falling on it, I called Joe and asked if he had anything on the lot for $12,000. He immediately pointed me to Carlo SS was totalled by a tree branch falling on it, I called Joe and asked if he had anything on the lot for $12,000. He immediately pointed me to an '06 Monte Carlo with less than 30K miles on it! My wife and I fell in love with it and the price was right on budget. But, as timing would have it, my family and I had a trip planned to go to Oklahoma to see my son graduate from ARMY basic training. Getting ready for the trip, my work schedule and purchasing the car was just too much for me, so I asked Joe if he could hold the car until I returned. He worked out the details and I sent in a deposit and on the Monday morning after my return from a great trip, I bought the car. Thank You Joe for your help with the car and Thank You Geoff Sullivan for getting my financing and paperwork done in quick order. Dan Mockensturm More

I looked at used 04 buick bruce let me test drive.I made a offer to bruce and we worked out the deal.then dean worked out all the finance over the phone.eric did the insurance.100%SATISFIDE. a offer to bruce and we worked out the deal.then dean worked out all the finance over the phone.eric did the insurance.100%SATISFIDE. ken s More