Tasca Buick GMC Palm Harbor

Professional On all counts From the moment I arrive the process began, with the gentlemen taking my keys and directing me to my service rep. From there it was a few signatures a From the moment I arrive the process began, with the gentlemen taking my keys and directing me to my service rep. From there it was a few signatures and to the lobby for coffee. About an 1 hour later my truck was ready and off I went. Smooooooooth.! More

Great service Always friendly and professional. They did a wonderful job putting tires on my van . I won't bring my vehicle any where else. PLUS free ice cream whil Always friendly and professional. They did a wonderful job putting tires on my van . I won't bring my vehicle any where else. PLUS free ice cream while you wait More

Great Service I bought a 2015 Yukon XL Denali new in 2014. I have had regular service done at Dick Norris and couldn't be happier. I am always met by a service wr I bought a 2015 Yukon XL Denali new in 2014. I have had regular service done at Dick Norris and couldn't be happier. I am always met by a service writer as soon as I step out of the truck. The service is well done and efficient. On top of that I get a visit from the sales person that sold me the truck. He just checks to be sure I am still happy with the vehicle and their service. A nice touch. Finally, most every trip either Dick Norris or Doug Norris make a point to stop and thank me for my business. This is above and beyond in my opinion. These guys are busy but clearly recognize the value in a satisfied customer. I highly recommend this dealer and the salesman, Bill Sutton. A true professional. More

Reputible They met my price; my conditions and terms without the usually hassle back & forth. One slight negotiation in the terms of the lease but their financi They met my price; my conditions and terms without the usually hassle back & forth. One slight negotiation in the terms of the lease but their financial man resolved it quickly. John Bruno was professional all the way. I don't usually recommend because it a good way to loose friends but I did in this case . More

Brake work Lenny is very helpful as well as friendly. 'he is always ready to help. Never take my car any other place. Will highly recommend the service departm Lenny is very helpful as well as friendly. 'he is always ready to help. Never take my car any other place. Will highly recommend the service department More

Great The service department at this dealership has always been professional and courteous when it comes to servicing my vehicles. They are always honest wi The service department at this dealership has always been professional and courteous when it comes to servicing my vehicles. They are always honest with the problem or issue and works hard to fix it and gives me the best cost efficient option. More

Great as always The best dealership i have dealt with. The service is top notch. Dan P., In service is the best service representative. A number one facility. The best dealership i have dealt with. The service is top notch. Dan P., In service is the best service representative. A number one facility. More

Excellent Service Had my A/C go out right after a repair was completed. I called and they put me in a loaner car immediately and handled the issue quickly. Service advi Had my A/C go out right after a repair was completed. I called and they put me in a loaner car immediately and handled the issue quickly. Service advisor Chaz was very professional and kept me up to date on the repairs. The people at Dick Norris treat you more like family rather than a customer. I always have a pleasant experience and would recommend them to anyone and everyone. More

Max is great! Technicians need to be more diligent Our service person, Max Johnson, is terrific! He is always very helpful and has an excellent understanding of both the mechanics of what is done but a Our service person, Max Johnson, is terrific! He is always very helpful and has an excellent understanding of both the mechanics of what is done but also what our needs are. He has always taken very good care of us! The service team is usually very good. There have been issues though. This last time we needed a very important sensor replaced on our transmission. The technician put in the wrong sensor on the wrong side of the transmission! Also they are not as diligent in trying to find the cause of issues that we are reporting. They say there is nothing wrong when in fact we know there is. For instance, I had a small gas leak in my car. I could smell the gas all the time and brought the car in twice, each time they said there was nothing there. When I brought it in a third time they found the leak. That shouldn't have taken three visits. They frequently don't try hard enough to replicate the issue for which the car is brought to them. Too often we have to come back more than once to have them look at it with us insisting there really is an issue and them insisting they could not replicate it. There has yet to be an instance that a repair wasn't actually needed. We also had occasion to have work done at the body shop due to a rear end collision we suffered on our other car (Saturn). The work was covered completely by insurance and the whole trunk and bumper were repaired. However, when we got our car back, the trunk would not open at all (this was the case immediately after the collision, my husband tested it whilst still on the road). Rudy in the body shop said it opened four or five times for him but it has never worked for us. After a little arguing with him he did go back and have the insurance company pay for additional parts to fix it. We will be bringing it in to have that repaired in the next week. Hopefully that will be all that needs to be done. Overall we really do love the service we get at Dick Norris and even though we moved over 50 miles away the Dick Norris service department is still the only place we bring our cars. More

Excellent in every way Although my car is out of warranty I still continue to come back. I do this because Dick Norris always treats me right. No hard sell. Just being tr Although my car is out of warranty I still continue to come back. I do this because Dick Norris always treats me right. No hard sell. Just being treated honest More