Tasca Buick GMC Clearwater

In 2016 we purchased, what was labeled, a certified preowned GMC Acadia along with an additional extended warranty that only applies to certified preowned vehicles. The extended warranty was purchased preowned GMC Acadia along with an additional extended warranty that only applies to certified preowned vehicles. The extended warranty was purchased at the suggestion of the finance team who completed all necessary paperwork. We brought our vehicle to be serviced at another GMC dealership and they noticed a motor mount was warn. After reviewing the extended warranty T&Cs, this item should be covered. However, when our service writer tried to run the claim through the system, it was denied as the car was not certified preowned and therefore, the extended warranty was not valid. We immediately called the Dick Norris dealership, only to get passed around and told it was services issue, then a finance issue, and finally a sales issue. After a day of getting passed around, the sales manager finally looked into the issue, which turned out to be someone at the dealership changed the status of the car from certified to not certified on the date of purchase. Thus, not only were we out the money we paid for the extended warranty, but we were also cheated out of the premium price you pay for a certified preowned car vs a preowned car. After asking for our money back, we keep getting the car salesman approach of hiding behind another level of management. It appears they do not want to address this issue that was created by the dealership and has taken a hard stance in refusing to reimburse us for the extended warranty costs we paid for, as well as the premium we paid to purchase a certified preowned car. They are now saying we never purchased a certified preowned vehicle which is very unfortunate as all warranty paperwork the dealership provided is for a certified car. More

If you want to have a great car buying experience go see Sean. I highly recommend him to anyone that wants a no pressure, helpful sales person. Duncan in finance did a great job getting the rate and terms t Sean. I highly recommend him to anyone that wants a no pressure, helpful sales person. Duncan in finance did a great job getting the rate and terms that worked for me. You have already earned all my future business. The detail department made the truck look brand new on delivery. Jimmy B. More

Friendly, professional, and polite. An enjoyable experience and I would easily recommend Dick Norris anytime. Leon was extremely accommodating and Dan exemplifies professionalism. Upfront communicat experience and I would easily recommend Dick Norris anytime. Leon was extremely accommodating and Dan exemplifies professionalism. Upfront communication and pricing. I’d return for my next vehicle. More

Great attention to detail! They know how to please their customers! Don’t be surprised to find Dick Norris himself making sure your needs are met! customers! Don’t be surprised to find Dick Norris himself making sure your needs are met! More

Thank you for the photo. Linda and I enjoyed working with you and your team. You were all professional, respectful and kind. We walked away with a great warm feeling about our purchase. you and your team. You were all professional, respectful and kind. We walked away with a great warm feeling about our purchase. More

Leon was fantastic to work with and Duncan in the Finance department made the whole process a breeze! Definitely will come back for my next car. department made the whole process a breeze! Definitely will come back for my next car. More

Great! Leon helped me make all the arrangements with my credit union and Donna was great and quick in the business office! So glad that I came to Dick Norris Leon helped me make all the arrangements with my credit union and Donna was great and quick in the business office! So glad that I came to Dick Norris. More

Phenomenal experience at Dick Norris Buick and GMC. Leon was a great help as well as Steve Newcomer for the amazing experience, best purchase yet! was a great help as well as Steve Newcomer for the amazing experience, best purchase yet! More

Leon Fisher made this a wonderful experience for me. He said he had the perfect suv for me and he exceeded my expectations. I am truly grateful to him. I will definitely be calling for my next vehicle. said he had the perfect suv for me and he exceeded my expectations. I am truly grateful to him. I will definitely be calling for my next vehicle. More

Very pleased with the service Very pleased with the way the dealership handled my purchase. Leon Fisher was very helpful and made the purchase very fast and easy. Everyone in the d Very pleased with the way the dealership handled my purchase. Leon Fisher was very helpful and made the purchase very fast and easy. Everyone in the dealership was friendly, courteous and helpful. Donna who helped me with the finance made everything go very smoothly and quickly. More