Tasca Buick GMC Clearwater

Great dealership all the way around! I didn't think this was possible but I actually had a wonderful experience trading and buying a used car. The trade of my car went swiftly and I received a good value fo was possible but I actually had a wonderful experience trading and buying a used car. The trade of my car went swiftly and I received a good value for my car. I purchased a used Toyota Sienna minivan from Sean Hamza, who was very professional throughout the entire process, and best of all he was never ever pushy or aggressive on the sale. He was experienced, helpful and knowledgeable about the minivans we were interested in comparing on the lot. I'm very happy with the price I paid for the minivan I purchased & the condition was excellent.I will recommend him & this dealership to my friends and family. When it comes time to trade & buy a car again, this is where I will go. More

This dealership has always performed well in my opinion. My husband and I leased a car through them and this time I bought a car. The experience was as enjoyable as it could have been. The staff knew wh My husband and I leased a car through them and this time I bought a car. The experience was as enjoyable as it could have been. The staff knew what they were talking about and there was no high pressure. The paperwork was completed and they got me a great rate on my car loan. I will recommend them to my friends without hesitation. More

Mike is an excellent service advisor. He makes a point to keep his customers up to date on the status of the repairs being done on their vehicle. He is the main reason I continue to have my vehicle serviced keep his customers up to date on the status of the repairs being done on their vehicle. He is the main reason I continue to have my vehicle serviced at Dick Norris. Bobby Hobbs was also great. He spoke with me before starting to work on my vehicle so he knew exactally what the problem was without costing me extra money for unnecessary time. He took the time to explain what the problem was and how it was fixed. I'm going to be looking for another vehicle in the near future. Because of this experience, I'll stop at Dick Norris first. I hope the sales team mirrors the service department. More

Great Service! Fast and Friendly. It was nice to actaully have Dick Norris come say Hi! What other dealership's owners are at the store daily! True Customer satisfation! actaully have Dick Norris come say Hi! What other dealership's owners are at the store daily! True Customer satisfation! More

Went in for routine oil change and to have driver side wiper repalced. Also needed to have the "beauty strip" on the driver side of the windshield glued back down. At this time I renewed the service warr wiper repalced. Also needed to have the "beauty strip" on the driver side of the windshield glued back down. At this time I renewed the service warranty on my Pontiac Torrent. All of the people I came in contact with were friendly and professional as usual. When I decide to purchase another vehicle this is the dealership I will return to largely because of the people. I have reccommended them to others. Good luck with the new location and will see you there. More

great dealership friendly honest and they are not pushy my new car was delivered in great shape and there were no surprises when i picked it up my new car was delivered in great shape and there were no surprises when i picked it up More

I started looking at GMC Terrains online and made some inquiries on April 29th. I had been to 2 dealers here in SW Florida the first week of May (one from the Costco Auto Program), but the deals they offe inquiries on April 29th. I had been to 2 dealers here in SW Florida the first week of May (one from the Costco Auto Program), but the deals they offered weren’t good enough to make me happy. I emailed and later spoke with Ms. Johnson at Palm Auto Mall in Punta Gorda and we reached an agreement. The day I was to take off work early and drive up to get the vehicle, I was informed by a representative at my Credit Union that the loan was going to be over 110% of the value of the vehicle. She said that because of that fact, they would only finance it for 60 months instead of 72 and my payment would be $120 more than on the vehicle I was trading in. I told her that did not sound like what I had agreed to and asked her to fax me what she had received from the sales manager, Todd Mangrum. I brought the fax home and compared it to the figures I had written down when I’d spoken with them. There were numerous fees on the document they sent my credit union that had not been mentioned when we came to an agreement, as well as more sales tax and an overcharge for the transfer of the registration and tags. At that time I emailed them and told them I was not coming to pick up the Terrain unless they emailed the figures on the spreadsheet I attached that I had agreed to. A few minutes later, I received a nasty email from the sales manager, Todd Mangrum, which I replied to. The next morning, I received another email from Mr. Mangrum, titled, “Re: Will You Give Us Another Opportunity?” which I believed to be an automated email, but I answered it. His next email was cordial, but I had no intention of dealing with anyone that had misrepresented the figures and actually lied to me telling me that Michelin tires were not available on the Terrain I wanted. I called the Costco Auto Program and finally got their representative to give me the name and number of another dealer in FL. which I contacted by email. Within a few minutes, I’d received 3 responses. The first was Mr. Scott MacCallum. Even though he was not at the dealership, but out on personal business, he responded to my emails immediately. When I asked which location he was at so I could call him, he sent me his cellular number. I gave him a very brief synopsis of the scenario above and he asked me to send him the VIN number on my trade and said he would call me the next morning as soon as he’d talked to the used car manager. The next morning, he called as promised and we reached an agreement. I was a bit skeptical and hesitant to drive over 300 miles, but had felt a great rapport with Scott McCallum from the 1st time I spoke with him the previous evening. I had read all the reviews from several websites and decided the 2 negative ones were from unreasonable or illiterate people and decided to do it. I asked him to fax the purchase order to my credit union in IL. before they closed in 35 minutes and told him I’d drive up as soon as I could. I hoped to leave about noon, but didn’t actually get started until 1:30. He knew I was pressed for time and called me shortly after I started for some information. When I arrived at Dick Norris, Mr. MacCallum came walking out to meet me before I’d even got the trade in parked. He went to get my new Terrain, which he’d asked them to keep in “detail” because of the storm and brought it to me. The used car manager came out to look at my trade and we moved my belongings from the trade to my new Terrain. Mr. MacCallum showed me how to operate the many features of my new Terrain quickly, then we went inside to look over the documents. Everything was EXACTLY as represented when we’d spoken on the telephone. We went in to see the finance manager, Mr. David Mulder. He had been informed I was going to be in a hurry, had been delayed by the storm, and did the paperwork in record time. I’m guessing 10 minutes as I didn’t actually time it. I then went back to see Scott MacCallum, traded the rest of the keys and was almost off to the party. I plugged my iPhone in and was getting an error message. Mr. MacCallum didn’t know what the problem was, so went to get someone that would. We determined there was absolutely nothing wrong other than something in my iPhone configuration was causing it. We discovered it was my Bluetooth headset, turned it off, and everything was great. Mr. MacCallum then gave me better directions for returning by reversing the way I’d gotten there and I made it back to Fisherman’s Village for my friends’ show during the 1st set in spite of the weather. This was by far the absolute best and most exemplary experience I’ve ever had with automobile dealer representatives. It’s been a few days and Mr. MacCallum is still going out of his way to be sure I’m completely satisfied. I definitely am and the next time I want to purchase a vehicle will not waste any time, I’ll call him and drive up there. More

We purchased our GMC Sierra from Sean in 2007 and then when we needed a new vehicle we called him again. He found us a great deal on a 2011 and we couldn't be happier. We are also considering purchasing a when we needed a new vehicle we called him again. He found us a great deal on a 2011 and we couldn't be happier. We are also considering purchasing a vehicle for our business and they gave us great pricing on our trade. Now we are looking for something that would work for our employee. More