Tasca Automotive Group - Service Center

Knowledgable and Kind I deal with Victor DaCosta, from the moment I met him at Tasca he showed knowledge and guided me through the process, kind considerate and seemed to I deal with Victor DaCosta, from the moment I met him at Tasca he showed knowledge and guided me through the process, kind considerate and seemed to know just what I was looking for. I was recently in an accident my first one in 35 years and I contacted Victor-he directed me and I met Frank Nadeau in the collision center. Frank took care of everything and was wonderful! I walked in shaking from the accident and Franks knowledge put me at ease quickly. He explained everything so that I could understand and kept me informed throughout the repairs...I am very pleased with Tasca! More

Fantastic customer service I have a three year lease with Tasca on a brand new car. So far I've had to get the transmission program updated due to the car hesitating, and a tire I have a three year lease with Tasca on a brand new car. So far I've had to get the transmission program updated due to the car hesitating, and a tire fixed. Both times Tony made sure that my car was ready as quickly as possible. Customer friendly, always punctual and quality service every time More

Volvo key Great and fast the service was helpful and knowledge and my tech was fantastic! They did not pressure me or try to upsell me for anything what soever Great and fast the service was helpful and knowledge and my tech was fantastic! They did not pressure me or try to upsell me for anything what soever Excellent service More

Hands down the best. I have been a long time Tasca service customer. About a month ago I attempted to schedule a service appointment and was told it would be 2 weeks. I I have been a long time Tasca service customer. About a month ago I attempted to schedule a service appointment and was told it would be 2 weeks. I had recently moved dowm to Exeter so I stopped in at Flood Ford to see if I could get in sooner. I met the most rude and abnoxious woman working behind the desk. Before I could even ask her when the next available appointment was she informed me that they were closing soon (4pm). I told her I just wanted to make an appointment. She rolled her eyes and sighed. Then proceeded to respond to a text. I told her nevermind and walked away. As I was leaving she called me a name I choose not to repeat here. I called Tasca, made an apointment, and they serviced my truck..... with a smile. Customer satisfaction goes a long way in any business. I have to apologize for even thinking about cheating on you in the first place, after all I now understand why you are so busy. There is no competition. You will be satisfied? That is what I always am with Tasca Automotive!!!! You should all be proud of the job you do.! More

Service Department Barbara was wonderful to work with from the beginning to the end. Major disagreement between Ford Company and myself concerning a warranty repair/repl Barbara was wonderful to work with from the beginning to the end. Major disagreement between Ford Company and myself concerning a warranty repair/replacement. Barbara was kind and professional throughout the ordeal. Yes, Ford Company did step up to the plate (unwillingly) but even if Ford Company still refused it would not change my opinion of the level of service Barbara provided. More

the service is ouick and when you tell you have to get to work they will give you a ride or the sale man will give you a car to take.and if they have to keep car they will get acar to use work they will give you a ride or the sale man will give you a car to take.and if they have to keep car they will get acar to use More

I stopped in at the Mustang show yesterday nice time , but it really got me thinking of my overall experience with Tasca ( still upset) . It really is too bad that my experience with purchasing and servic but it really got me thinking of my overall experience with Tasca ( still upset) . It really is too bad that my experience with purchasing and servicing my F150 was not even close to satisfying. Lets start from the beginning which should have opened my eyes - I found a truck I wanted to purchase when I finally sat down with a salesperson to discuss, I asked him if we could review the numbers on Kelly Blue Book before I made my offer, he tells me they do not have access to the internet....really? Well anyway after speaking with Jamie Tasca we did not seem to have a problem reviewing numbers in their showroom- thank you! We did come to an agreement until only Jamie got involved. I thought wow heading in the right direction nice clean professional dealership to do business with and very close to my own business, how convenient! They delivered my Truck on time but did not fix the dent in my drivers door they promised to correct. On the Bill of Sale it was so noted but they claimed they could not fix it. So for the past 2 years I look at the dent and shake my head, I recently had a body shop look at it and the cost to me out of pocket was going to be $545.00. Tasca should have lived up to there promise but they did not. The servicing of my truck was another experience. After my first visit for oil change & tire rotation they managed to scratch all my wheels , Andy tells me that we will not be able to remove my center caps on future visits without scratching my wheels - really? Is ford that stupid? Anyway Jamie to the rescue! Jamie then turned me onto Colleen which for the first couple of visits she did ok with the help of Jamie of coarse, well it was inspection time and I knew I needed tires so I had colleen price those out and I did a bit of shopping and of coarse I did find a lower price, but really wanted to give the business to Jamie and crew, so I called Colleen and explained , she did not believe that I had a much lower price and wanted me to bring in a written estimate so I did that. When visiting with Colleen I gave her the estimate and she says ....Yeah what am I supposed to do with this- I should have walked out rather than explain, terrible customer service skills! She finally told me she would check with the service manager and low and behold she never called me back! After three weeks I called and spoke with Jamie and explained the situation but it was too late they missed out on $1300.00 of service work. I could go on and on ....as a business owner myself I know that it's the customer service that's keeps our biggest asset coming back. Jamie would have to get involved with every transaction I did there or it would have fallen apart. I give her a lot of credit she treated me like I expected. Oh well ..... Flood Ford has since stepped up to the plate and they are keeping me completely satisfied! I would like Tasca to step up to the plate read my bill of sale and fix my door as promised! More