Tasca Automotive Group - Service Center

Ford focus automatic clutch slipping I had to bring in my Ford focus automatic to have it diagnosed because the clutch system began slipping again, I already had it replaced around 4 mont I had to bring in my Ford focus automatic to have it diagnosed because the clutch system began slipping again, I already had it replaced around 4 months ago. I also had my oil changed. Tasca gave me a free rental for the day while the car was checked out. Tasca went above and beyond to keep me happy and satisfied. My only problems came from Ford itself. The clutch problem is well know but it still takes at least a month for the part to come in. I cannot recommend the Ford focus automatic but I can recommend Tasca for all your other needs such as buying a new or used car as well as for service and parts More

Very Friendly The service department was extremely friendly and helpful. They called me with updates and finished my service quickly! Best part was they vacuumed The service department was extremely friendly and helpful. They called me with updates and finished my service quickly! Best part was they vacuumed and washed the car when they were done. More

Great service Every time I need service everyone is always pleasant, just love Tasca, always right there if you need something it is a pleasure to deal with a compa Every time I need service everyone is always pleasant, just love Tasca, always right there if you need something it is a pleasure to deal with a company like Tasca !!! More

Scheduled service Met my expectations for timeliness and quality of work. There is nothing more to add. Why is 25 words so important? You, as well as other organizat Met my expectations for timeliness and quality of work. There is nothing more to add. Why is 25 words so important? You, as well as other organizations, need to re-evaluate your customer feedback process as the number of customer surveys are overwhelming, becoming a general nuisance, loosing their effectiveness, and watering down the quality system objectives. More

Oil change I previously went to Flood Ford and was told I had no app which I had made last Thursday for 9:00am. They told me I had a 10:00 am app. Could not take I previously went to Flood Ford and was told I had no app which I had made last Thursday for 9:00am. They told me I had a 10:00 am app. Could not take me until after 10:00am. I told them what kind of customer service is this? Crap I left and called Tasca, and drove directly to Tasca. With no appointment, I drove in for an oil change and was out in less than 2 hr. Thank you, great job. More

Fast simple affordable Great experience at tasca fast lane service ...in and out in just an hour ...breakfast coffee TV newspaper all the conference of home while I waited Great experience at tasca fast lane service ...in and out in just an hour ...breakfast coffee TV newspaper all the conference of home while I waited ....awesome experience More

great service overall friendliness, understanding, and very helpful understood my concerns about the car had it all checked out while it was being serviced everythi overall friendliness, understanding, and very helpful understood my concerns about the car had it all checked out while it was being serviced everything checked out great news for me thanks More

Taking a bit too long I visited the Tasca garage in Cranston last week because my brakes were making a grinding noise. The lady at the desk was very nice and had a tech lo I visited the Tasca garage in Cranston last week because my brakes were making a grinding noise. The lady at the desk was very nice and had a tech look at the car even though it was later in the evening. I was told I needed brake drums and tires. I asked to schedule an appointment but was told I couldn't until the parts were ordered. I had to wait over a week for the parts, but then when I arrived it turned out that not all of the parts had arrived. They gave me a rental car at no charge which was good of them, but now I don't expect to get my car back for another 4-5 days!! After getting a rental car, I went back in so that I could retrieve my house keys and some personal things from my car. The tech said he would send someone up to walk me back. After standing there for 10 minutes I went over to the cashier and asked what the problem was and she just rolled her eyes. Finally some clueless guy came up looking quite flummoxed. Mr. Personality then escorted me to my car and stood over my shoulder as if I was going to steal my own car. I do not understand why it takes so long to get parts! I have had work done in the past and it has NEVER taken more than a day to get parts (they usually arrive on the same day). I understand that this may be an issue with a supplier and not necessarily Tasca. I am finding that this is becoming the norm when I do business with Tasca. Over a year ago I dropped my car off for a service in the morning (Seekonk location), was told it would be ready by noon. At 1pm I called and they had not taken it into the garage yet. They blamed it on someone not getting a message! After this experience I will not be doing business with this company anymore. The employees are at the desk are generally polite and helpful; however, this place is too big and too many things get lost in the shuffle. The right hand does not know what the left is doing. More

Great sevice Had to get 2 recalls taken care of. They were both done in less time than expected. Personnel were great and very courteous. Had a small cosmetic i Had to get 2 recalls taken care of. They were both done in less time than expected. Personnel were great and very courteous. Had a small cosmetic interior paint problem. The part was replaced. They did a great job. More

10,000 mile All good, but I really do not feel the need or have the interest to review a 10,000 mile maint that is basically tire rotation and oil change. All good, but I really do not feel the need or have the interest to review a 10,000 mile maint that is basically tire rotation and oil change. More