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Tasca Automotive Group - Service Center
Cranston, RI
2,086 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,086 Reviews of Tasca Automotive Group - Service Center
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September 22, 2015
Bad Service! I had stopped by the dealership to schedule an appointment for a recall for my 2015 Lincoln MKC along with an oil change. They had to order the part I had stopped by the dealership to schedule an appointment for a recall for my 2015 Lincoln MKC along with an oil change. They had to order the part for the recall which would take about 3 to 4 weeks to come in, but said they would call me and then we would schedule an appointment for that. I said fine. I the meantime, I asked if I could I make an appointment for an oil change. I would drop the car off any time and leave it for the day and get a loaner. They told me 3 1/2 to 4 weeks to get an appointment for an oil change?! So I asked if I could book an appointment for both in about 6 weeks and they said NO, I had to wait for the part to come in. So of course you realize once the part came in I had to wait another 3 1/2 to 4 weeks for the oil change!!!!! Whatever.... So 4 weeks goes by, then 5 weeks, and I still haven't heard from them. So I call and ask for parts and guess what, the part is in and has been for 2 weeks, and the parts department let service know. So I call service to schedule and appointment and they tell me they can't until the part comes in. I tell them it's in!!! They have to check with parts first. They find out the part is in and we now schedule an appointment 4 weeks away. Two days before I am to go I get a call from Taska's service department Informing me my part is in and would I like to schedule an appointment.....REALLY. Does anybody there no what's going on? So I drop my car off and pick up my loaner waiting for something else to happen. I get a call the following morning from the service department telling me my part never came in. No way. They had to give my part to someone else. Too many people verified my part was there. Now they have to find another part for me and air it in. Well they did and I got my car back in in 3 days., but what a pain in ***. What is their motto. "You Will Be Satisfied." Unfortunately, I've read more bad reviews about their service that good. I think they need to revisit their commitment! More
by Al123
Employees Worked With
Don't remember.
September 19, 2015
Pleasant, and efficient. I was very pleased with the customer service. My vehicle was done in the time I was told. It was for a routine maintenance check, and it went smoothly I was very pleased with the customer service. My vehicle was done in the time I was told. It was for a routine maintenance check, and it went smoothly. If there was anything more to be done, I was told, and it was left to me if I wanted it done. More
by Dottie48
Employees Worked With
8888 QuickLane
September 19, 2015
Service I have nothing but praise for Tasca and their Service Department. Their people have went the extra mile to make sure that I was treated fairly and cou I have nothing but praise for Tasca and their Service Department. Their people have went the extra mile to make sure that I was treated fairly and courteous. I will be back. Thanks Tasca More
by bmw832003
Employees Worked With
Bruce D ancause, Steve D'elena
September 18, 2015
You are only as good as your people As a long time Volvo owner I have always been confident in your work. Your Volvo techs and service advisors are the best. They are my reason for retur As a long time Volvo owner I have always been confident in your work. Your Volvo techs and service advisors are the best. They are my reason for returning. More
by foz
Employees Worked With
Chris Promades
September 17, 2015
Routine service presented in a non-routine manner Just took my car in for a routine oil change, which the car notifies me is needed. I HAD to get rid of that nagging! The gentleman who took care of Just took my car in for a routine oil change, which the car notifies me is needed. I HAD to get rid of that nagging! The gentleman who took care of me reviewed my car's previous record, noted its age, and suggested other things that would be due at this point. I didn't have a clue, so was pleased that someone who knows more about cars than I do was being helpful. Car was finished before the estimated time! ? Most important to me, since I am severely disabled, is that the gentleman took my payment up to the cashier for me, and didn't make me walk that extra---painful!---distance. I was treated like an individual who needed a little extra care. Thanks! More
by Diamond Lil
Employees Worked With
I can't remember the name of the gentleman (sorry). I don't have the paperwork handy to look it up.
September 17, 2015
Always treated like their most important customer Chris P, or John are always helpful, polite, professional and kind whenever I have dropped off the car(s). Nice, nice folks, that make car servicing a Chris P, or John are always helpful, polite, professional and kind whenever I have dropped off the car(s). Nice, nice folks, that make car servicing a pleasure. More
by Dennis from Smithfield
Employees Worked With
Chris P, John
September 16, 2015
Exceptional Service My Ford Fusion went in for a recall check. I was given a rental car and kept informed about the progress of my car. It was completed before they predi My Ford Fusion went in for a recall check. I was given a rental car and kept informed about the progress of my car. It was completed before they predicted and I had it back quickly. Great job! More
by Cbricris
Employees Worked With
Ed Nardolillo
September 16, 2015
Check Engine Warning Service was scheduled, initiated and completed in a quick and very efficient manner. I would have no issues bringing any of our fleet vehicles in for Service was scheduled, initiated and completed in a quick and very efficient manner. I would have no issues bringing any of our fleet vehicles in for service. More
by Romeo1
Employees Worked With
Robert Warning, Bill Remak
September 15, 2015
Tires/oil change Prompt service appointment with timely communication of required service needs for tire replacement due to wear and tear. Upgraded tires as per recom Prompt service appointment with timely communication of required service needs for tire replacement due to wear and tear. Upgraded tires as per recommendation of the service mechanic due to the trips and lies put on the tires, annually. More
by jercar18
Employees Worked With
Unknown
September 14, 2015
Service They took me in on a very short notice, kept me aware of what was wrong all along the way. Picked up my car that night. They took me in on a very short notice, kept me aware of what was wrong all along the way. Picked up my car that night. More
by monty
Employees Worked With
Not sure
