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Tasca Automotive Group - Service Center
Cranston, RI
2,086 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,086 Reviews of Tasca Automotive Group - Service Center
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October 23, 2015
Routine service Tasca service is the best. We have been a customer for 10 years. Always pleasant and courteous. We wouldn't go anywhere else. Eric at quick lane is g Tasca service is the best. We have been a customer for 10 years. Always pleasant and courteous. We wouldn't go anywhere else. Eric at quick lane is great. He really wanted me to understand what needed to b done. Very honest. I trust and appreciate that very much. More
by TanaG
Employees Worked With
Eric Suarse, Giuseppe Moretta
October 23, 2015
Tasca drops the ball again I have been dealing with Tasca for three months now, and it is three months too much. After horrible customer service and shady practices on the sales I have been dealing with Tasca for three months now, and it is three months too much. After horrible customer service and shady practices on the sales side (not to mention shady practices with removing negative reviews), I had to deal with the Service side. Yes, my 2015 vehicle has only been in my possession for three months and required service. I tried to start my car and got a series of lights and messages including: check engine, check TRAC, check manual, check motor coolant, and Pull Over Safely Now. My steering wheel locked up, and I shut it down. I tried to restart with no luck. I had to borrow a car to get to work. Attempted to restart the car several times throughout the day; same messages, same result. Car finally started 12 hours after original attempt. I cleared messages and all lights but the check engine light. The engine began making a horrible noise that is not common with this quiet-start car. I called Tasca to make an appointment and the soonest I could be seen was in two days. The next morning, the car does not start. I borrow a car again and go to work. Since the car feels unsafe (when it is working) I arrange for someone to follow me to Tasca. I call Tasca to arrange an earlier drop-off and request a loaner. Fortunately, this request is accepted, and I drop my car off. I hear nothing the next day (still before my originally scheduled appointment, so this is to be expected). I call to verify that I can continue using the rental car despite the paperwork clocking my return for that evening. I speak with Jess (I believe), and she is absolutely delightful, pleasant, professional, and clear. Thank you. If only she could train the rest of Tasca's employees. The next day, Ed Payne calls and leaves a message about the progress of the car. That afternoon, I return his call and am prepared to pick up my car. Ed greets me and again is pleasant and immediately offers service to help get me on my way. Here's the issue. The problem was apparently a recall: 15C06 according to the paper. I asked Ed if I would have been notified of the recall. He told me that Tasca does not inform customers of recalls, Ford would have. When I asked about when the recall was announced, Ed told me that the recall was announced in the 3rd quarter, and we were now in the 4th quarter, so I probably just missed it because Tasca handles all announced recalls before sale of the vehicles. Ed was so kind when answering all of my questions, I did not have the heart to tell him that I did not believe in Tasca the way he so clearly did. A quick online search, shows me that the recall was announced July 2, 2015; I took possession of my car on July 30, 2015. Clearly, Tasca was not concerned about the issue and never followed up on it. I'm sorry Ed, but Tasca does not live up to their carefully edited reputation. Another reason to NOT be satisfied. Failing to act upon this recall before letting the car leave the lot, inconvenienced me for four days and required me to use another 80 miles (not including test drives at Tasca) of my carefully designed lease mileage. Oh well! The bar is so low on my expectations for Tasca, they can step over it at this point. At least Jess and Ed made up for craziness caused by Tasca overlooking recalls, which is why I am giving 5 stars in customer service. However, choosing not to perform the announced recall before selling the car causes one star in quality of work; being familiar with Tasca now, I understand the distinction is meaningless and my monthly payment will still be cashed, but I still long for appropriate customer service and the day that I "will be satisfied" with this business. And, of course, since it shares the Tasca name, I would not recommend this service center because no matter how professional Jess and Ed were, they fall under the umbrella of Tasca and Tasca does not care about customers or service. They prove it with every interaction. More
by JustAnotherNumber
Employees Worked With
Ed Payne and Jess.
October 02, 2015
sticking with it While the routine maintenance was performed on time it took a second try to eliminate the squeak. thanks for sticking with it and fixing it While the routine maintenance was performed on time it took a second try to eliminate the squeak. thanks for sticking with it and fixing it More
by none
Employees Worked With
John Stone
September 28, 2015
Always great service! Very helpful and knowledgeable. Always explain everything that will need to be done. Try their best to be quick and efficient. Appreciate the ride Very helpful and knowledgeable. Always explain everything that will need to be done. Try their best to be quick and efficient. Appreciate the ride to work. More
by jaz
Employees Worked With
Service
September 27, 2015
Good service Satisfied and very enjoyable expireience I have been a customer for over forty years and the owners and employees have always been conscious of my nee Satisfied and very enjoyable expireience I have been a customer for over forty years and the owners and employees have always been conscious of my needs. More
by Plumbob
Employees Worked With
John Garcia
September 27, 2015
Oil change My visit was excellent I was in and out within the hour. Only part I had an issue was I really did not know which service desk to go but once I was di My visit was excellent I was in and out within the hour. Only part I had an issue was I really did not know which service desk to go but once I was directed everything went very well. More
by Didemcalci1128
Employees Worked With
Bernie Spann
September 25, 2015
Thanks John! I bought my car in for inspection after receiving a recall notice. John helped me get set up with a rental and took good care of me. He was very frien I bought my car in for inspection after receiving a recall notice. John helped me get set up with a rental and took good care of me. He was very friendly! :) Service was speedy and my car was ready in a few hours. When I came to pick it up someone was parked behind me, way too close. I couldn't get out. I ask John to help and he gladly did. Tasca Ford is great! More
by Elaine
Employees Worked With
John Stone
September 24, 2015
Quick and Easy Service "Fast Lane" is a great idea. No appointment necessary and very little wait time. Everything is quick, efficient, and done right the first time. Hig "Fast Lane" is a great idea. No appointment necessary and very little wait time. Everything is quick, efficient, and done right the first time. Highly recommended. More
by fordfan
Employees Worked With
service manager
September 24, 2015
Electrical Problem Sargent Rehabilitation Center is a medical/educational rehabilitation center located in Warwick. We utilize a Ford van purchased from Tasca to transpo Sargent Rehabilitation Center is a medical/educational rehabilitation center located in Warwick. We utilize a Ford van purchased from Tasca to transport our clients into the community for life experiences. The van's interior lights began to stay on longer than designed. Because of the clients that are transported, we could not risk the possibility of a dead battery while out in the community. Tasca service was very responsive. Ryan Soares in the Truck Center was able to schedule an appointment, diagnose and fix the problem within a few hours. We were able to get the van back on the road without upsetting our clients' schedules. As you know, an electrical problem can be very challenging. In this case, Tasca certainly was up to that challenge. Thanks! More
by Crusader
September 23, 2015
Service for vehicle As always they perform well keeping you informed as to what will be done and approximate time it will be ready. very satisfied with the service depar As always they perform well keeping you informed as to what will be done and approximate time it will be ready. very satisfied with the service department. More
by MikeM
Employees Worked With
