Tasca Automotive Group

Tasca Automotive Group responded

Thank you for the positive review. I'll be sure to pass the warm words along to Brian. Thank you again for your continued business. Carl Tasca, Jr.

Tasca Automotive Group responded

Thank you for the positive review. I'm happy to hear that David and Bob took good care of you. I'll be sure to pass the warm words along to them. Thank you again for your business. Carl Tasca, Jr.

Tasca Automotive Group responded

Thank you for the positive review. I'm happy to hear that Hector and Tony gave you a great experience. I'll pass along your kind words to them. Enjoy your truck and thank you again for your business. Carl Tasca, Jr.

Tasca Automotive Group responded

Thank you for the positive review. I'll be sure to pass it along to Jeff, Jaime, and the entire team. Thank you again for the business. Carl Tasca, Jr.

Tasca Automotive Group responded

Thank you for the positive review. Bayo has been with the family for a very long time, and we are blessed to have him. I'll pass your kind words along to him. Thank you again for your business. Carl Tasca, Jr.

Tasca Automotive Group responded

Debbie, Thank you for the positive review. I'm happy to see that Jeff and Tony gave you a great experience. Thank you again for your business and support. Carl Tasca, Jr.

Tasca Automotive Group responded

Thank you so much for your warm words and your loyalty over the past 15 years. I have passed your great review on to Tony and Don. I truly appreciate your business and look forward to serving you in the future. Carl Tasca, Jr.

Tasca Automotive Group responded

Upon reading this unsatisfactory review, we immediately contacted the customer and we are working towards a resolution. We appreciate this customer's honest review of his/her experience, and we're disappointed that we didn't do a better job. The Tasca team members involved have been spoken to and are receiving additional training to sharpen their communication skills. Customer satisfaction remains our highest priority, and although we didn't get the job done here, we remain focused and committed to serving our customers.

eja20 responded

Mr Tasca, Thank you for the reply, it is great to see you are committed to service and a pleasant shopping experience. To be perfectly honest, I gave up on the issue as Bruce told me it is how the car is made and there is nothing he could do. They did try, but clearly unsuccessful. I personally have a hard time believing it due to the fact it was fine initially. I even have my last service receipt that says Customer States static in radio while performing these functions and static is confirmed by tech/foreman. It is clear there is an issue but states nothing can be done. Basically when I use the wipers, open the hatch or move the mirrors I am getting a bunch of static through the radio. Even my local stations come in weak and I have had the same commute for years and previous vehicles I have never lost signal. It did not do this the first few weeks until I had Sirius installed at your Cranston location. I am extremely unhappy with the service due to the fact it had to go in so many times not just for the radio, but the after effects such as when they gave it back to me without the heated seats working, scratched face plate piece (which is still scratched from them prying off) and Mike said it would be replaced,in which it never was. One occasion they looked at the radio, told me it was all set and when I arrived the heated seat switch was completely loose. I made a trip from East Prov to pick up my car and I had to leave it again! I just cannot understand why they would say it was all set if it was clear the tab on the heated switch was broken! They knew it was not correct and tried to pass it off, that is incredibly frustrating. I could see if it was undetectable but the switch was popped way up and tilted. I did get Mike Mulbah and he did see it and told me keep the car there and he would have them repair it. The following day I was called and said that it could not be repaired by them, an outside company would have to do it. After all this someone did come by my house to repair it. I did write Jamie Tasca a note and she assigned Bruce to assist and he was accomaditing. At the end of the day, I still ahve a static filled radio and a scratched face plate. Here is a snapshot of service: 1. Purchased vehicle, went in for Sirius install about 2 weeks later 2. Sirius installed 3. Returned following day for heated seat not working and heavy static 4. Kept two days, seat power fixed but heated seat button was broken. 5. Outside tech came out to my house and reparied seat button. 6. Brought in again for heavy static, told that is the way it is. The additional thing that will ensure I never purchase from Tasca again is that I tested the vehicle, applied for the financing and everything was a done deal. When I got to the seat in the finance room I was told the car was $2k more than the sticker. They stated it was due to the additional leather package/heated seats. You can verify with Mike Mulbah, from day one it was never posted or ever said that this was additional. I think he was unaware, or pretended to be when I confronted him about this. Talking about putting me in a "hostage" situation, my car has been traded in, the new car processed and I am in the seat signing the deal and get notified of this. Not to mention I went to the Seekonk location the following day and the package price listed on a like CX-7 was $1495...I got overcharged I feel not only $2k but $500 more than what the package even was! In my opinion totally unfair advantage to me. Sorry about the length of the letter, but I was actually happy to see you were following up and should certainly be aware. As for me, I can confidently say I will never purchase another vehicle again from the Tasca group. It was a costly one on my expense but I have learned my lesson, which is unfortunate because if you look back you will see I have purchased a few vehicles from you as I purchase new or new to me vehicles every few years. My wife purchased a new S40 back in January from Seekonk also (Lacee Mandeville-Aguiar). On a more positive not, Mike was doing what he could to try and help but I think his hands were tied at service. He could/should have escalated to a supervisor. In all honesty I regret the entire process, mainly due to the fact I have a static radio and overpaying. The 2k is not life changing, but certainly principal. Regards Eric Aguiar eja20@aol.com 401.263.7401

Tasca Automotive Group responded

Beth, Thank you for taking the time to let us know how we did. I'm pleased to see that we gave you a great experience. I appreciate your continued business and support. Carl Tasca, Jr.