Tasca Automotive Group
Cranston, RI
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6,016 Reviews of Tasca Automotive Group
I brought my vehicle in for loss of antifreeze and vehicle recall. Dropped the vehicle on a Thursday, was not offered a loner car. My truck sat at the dealership until Monday. On Monday I called the d vehicle recall. Dropped the vehicle on a Thursday, was not offered a loner car. My truck sat at the dealership until Monday. On Monday I called the dealer 3 times and left messages each time for the service advisor. Also one message for the service manager. I did not receive any response from either. I went to the dealership on Monday afternoon and spoke with the service advisor who stated he did not receive any messages from me. I asked to see the service manger and was told he was busy. I than asked the status of my vehicle. I was told they could not find the reason I was losing coolant and could not do the recall because they did not have the part. I never received a phone call telling me my truck was ready to be picked up. They also had made the appointment for the recall and they did not have the part in stock to do this when the appointment was made. This is not the first time this has happened to me at this dealership. Upon doing research I found this engine on my truck is know to leak coolant into the cylinders. More
Overall a great experience with service consultants dedicated to customer service and providing timely updates on work performed and estimated completion dates. Tasca resolved an issue with our vehicle dedicated to customer service and providing timely updates on work performed and estimated completion dates. Tasca resolved an issue with our vehicle and went out of their way to accommodate us in getting the car back. Service performed was excellent and drives like new. More
Had a service recall on my RV Shane in the truck department service center above and beyond to make sure all the work was performed. Smoothly always kept in touch. Make sure he explained everything. department service center above and beyond to make sure all the work was performed. Smoothly always kept in touch. Make sure he explained everything. He’s an exceptional employee. He could tell. He loves his job quality of service I received for second to none. Thank you again Shane. Awesome job buddy. More
Overall the techs do great work but the people running the desk are lost. They cold called me for an oil change. I had other service needs and the representative got frustrated I didn’t want the oil chang the desk are lost. They cold called me for an oil change. I had other service needs and the representative got frustrated I didn’t want the oil change because I just had one elsewhere. After the courtesy check they recommended another $4,000 in repairs. I agreed to half of it. After accepting the quote they didn’t have the parts for new TPMS modules or a 4 year old recall. Then they requoted part of the job stating they forgot to include parts. More
Very attentive! Fast service, good price, I recommend them 100%!!!!!!!!! If you need a new vehicle, they are your best option! Fast service, good price, I recommend them 100%!!!!!!!!! If you need a new vehicle, they are your best option! More
Had my vehicle serviced april 22. Everyone was great. Carleen,my service adviser took extra time to answer all my questions. The work was done perfectly. Everyone was great. Carleen,my service adviser took extra time to answer all my questions. The work was done perfectly. More
I am never disappointed with Quicklane service, from start to finish. Customer service is polite, accommodating, professional and with a smile. Technicians never perform a service without my approval fi start to finish. Customer service is polite, accommodating, professional and with a smile. Technicians never perform a service without my approval first and everything is perfectly done. More
Have been dealing with Tasca for over 10 years. Always friendly service. Coffee is a plus while waiting for your vehicle Always friendly service. Coffee is a plus while waiting for your vehicle More
Service department is awesome. They go the extra mile to make sure my issues are resolved to my satisfaction, even if it means we all learn a little something in the process. New c They go the extra mile to make sure my issues are resolved to my satisfaction, even if it means we all learn a little something in the process. New cars have soooo many features and pieces and technology that even the Ford manual wasn’t accurate. So I am thankful for the service team here because they care. Truly care. More
I brought my car to Tasca Ford after a very negative experience at another Ford dealership. That dealership will remain nameless and has already received a poor rating from me. I will never take my car experience at another Ford dealership. That dealership will remain nameless and has already received a poor rating from me. I will never take my car to that dealership again and will tell others to avoid them. My experience at Tasca in Cranston was a corrective experience from start to finish. They were able to assure me that they could locate the problem and could fix it and kept me informed through the whole process. My car was at the other dealership 2 different occasions for 2 days at a time and they were unable to diagnose the problem. They wanted me yo bring it in a third time leaving it for 3 to 4 days and could not give me a loaner or rental. For three weeks I was without a dependable car to drive and had to depend on rides from others or had to cancel appointments. On one day I actually had to rent a car to take my boyfriend to a very important drs appointment. Tasca was able to provide me with a rental which was such a relief. They were able to diagnose the problem and make the repair within 2 days. I now have my car back and it works great. I no longer have to worry about it not working and having to call AAA for a tow. Jonathan was my service advisor and he was great. The woman I talked to when I first called Tasca was great, also. And the rental agent as well. If I need future work done by a dealership I will bring it to Tasca in Cranston and I will tell others to do the same. You were all professional. Thank you. Anne Hayner More





















































