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Tasca Automotive Group

Cranston, RI

4.8
5,794 Reviews
Tasca Automotive Group has proudly been serving the families of Southern New England since 1943. We carry Ford, Lincoln, Mazda, and Volvo as well as over 300 Pre-Owned vehicles. Every pre-owned vehicle is covered with a 7 day money back guarantee. The service departments at both of our facilities are open until midnight during the week and all day Saturday. Both facilities also have QUICKLANE centers for fast maintenance and repairs. Our Cranston facility features a complimentary car wash and Italian restaurant for our customers' convenience. Log onto tasca.com to learn more.
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1300 Pontiac Ave

Cranston, RI

02920

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Showing 5,794 reviews

November 30, 2020

Took my fiancee to purchase an XC90 Momentum a couple of weeks ago. Drove it off and car has a wobble and an alignment issue. We email and text Josephine who was our salesperson along with the finance manag More

by J.R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josephine M. Merolla
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Tasca Automotive Group responded

JR I apologize for an absolutely awful experience. We have definitely been faced with some staffing issues lately, but that is no excuse. I have reviewed your experience with the entire Volvo team to make sure we learn and improve. Sincerely, Carl Tasca, Jr.

Dec 02, 2020 -

J.R responded

Thanks for nothing. I'll have another dealership take care of your issues with my money

Dec 02, 2020 -

Tasca Automotive Group responded

JR I am sorry that you have declined to allow us to address your concerns. My intention is always to reply as quickly as possible to a negative experience and to do our best to address the situation to the customer's satisfaction. I replied to you within three minutes of reading your review on Dealerrater. I think we could have handled your concerns and resolved this matter, but I will cease to contact you any further given your reply. Sincerely, Carl Tasca, Jr.

Dec 02, 2020 -

J.R responded

It isn't about the timely response. This should have never happened had the salesperson done the proper delivery. you have all these dealerships including yourself preaching to the choir letting everybody know they are going to be taken care of and satisfied. But when the issue evolves, It seems like everybody's taking their time until reviews are posted or phone calls are made. As I said before, had the sales person driven the car before the delivery they would have caught onto these issues and we wouldn't be communicating through emails. So at this time yes I am going to have someone else take care of your issues that happened with the vehicle. I find it quite ironic that the other dealership who is your main competitor without question or hesitation jumped on it immediately. Meanwhile you and I sit here communicating through emails and nothing's been accomplished. So why would I continue entertaining anything from your organization? I'm not asking for anything free nor do I think I'm being unreasonable. I simply wanted these issues to be fixed a week and a half ago. Sometimes we need to think outside the box. We will be there later on this evening to pick up the license plates thank you and have a great day

Dec 02, 2020 -

Tasca Automotive Group responded

JR I regret not hearing of your issue earlier, as I would have personally rectified it quickly. I apologize once again for my team's poor handling of the matter. All parties involved have been spoken to, and we will do our best to not repeat this situation again. I appreciate your business, and I am disappointed that we did not give you an excellent experience. Sincerely, Carl

Dec 02, 2020 -

J.R responded

Thanks.

November 30, 2020

The Team at Tasca Automotive Group was courteous, knowledgeable, and professional. We worked with April of the Internet team, the finance person, sales manager and Cannon. Everyone helped us have a More

by Gary and Deb
Recommend Dealer
Yes
Employees Worked With
Cannon Brian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Tasca Automotive Group responded

Thank you so much Gary and Deb for taking the time to share your feedback with us. We are delighted to learn about your positive experience with April and Cannon and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Sincerely, The Tasca Family

November 28, 2020

This was my first time at Tasca. Cannon was very helpful and made the process easy. The trade process was fair and the financing was very smooth. Overall Outstanding! More

by Fgobin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cannon Brian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2020 -

Tasca Automotive Group responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We hope you enjoy your new car. Sincerely, The Tasca Family

November 26, 2020

Cannon was an excellent salesman ,honest, knowledgeable and quick on his feet thank you for an amazing experience. Your the best and will see you next time. More

by frederickcw7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannon Brian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2020 -

Tasca Automotive Group responded

It's great to hear that Cannon was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Tasca Automotive Group! We hope you enjoy your new car, Frederick! Sincerely, The Tasca Family

November 25, 2020

Second time buying a car at Tasca. Cannon was great to work with. Everything went smoothly. Customer service was great. Excited to get my new car and extremely satisfied with the overall experience. Also More

by epickering
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannon Brian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2020 -

Tasca Automotive Group responded

Thanks for your feedback on your recent visit to our dealership. We're glad to hear that Cannon was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Sincerely, The Tasca Family

November 25, 2020

Cannon was great! He approached me when others ignored me. Was very attentive and got me answers to questions he wasn't sure of. Excellent customer service. Been to a lot of dealers and Cannon was the bes More

by turbo50jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Yang
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cannon Brian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Tasca Automotive Group responded

Jeff, It's fantastic to hear that Cannon provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Tasca Automotive Group! Sincerely, The Tasca Family

November 24, 2020

First time buyer here. Worked with Cannon B. Customer service was excellent. I am very satisfied with my experience with Tasca Cranston. I would be happy to deal with them again More

by scottmanne90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannon Brian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2020 -

Tasca Automotive Group responded

Thank you, Scott, for taking the time to share your thoughts on working with Cannon and the rest of our team. We're glad to hear we delivered such a great experience! Sincerely, The Tasca Family

November 23, 2020

I had the best experience with Tasca and my salesperson Josephine. She answered all my questions and got me in my new 2021 Ford Explorer truck. More

by Tracy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josephine M. Merolla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Tasca Automotive Group responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Josephine, and our team, and we look forward to working with you again. Congratulations on your new Ford Explorer truck, Tracy! Sincerely, The Tasca Family

November 23, 2020

We had a great experience with chris. Everything went smoothly and everyone we worked with was very helpful. We are excited for our new-to-us car More

by kaylaperrin08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Reyes
Nov 24, 2020 -

Tasca Automotive Group responded

Thank you, Kayla, for your business and this review. We're happy to hear Chris was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely, The Tasca Family

November 22, 2020

I was driving on 95 and had a scary flat. Your lean (because of COVID) team communicated with me every step of the way. They let me know I’d need a new tire and apologized for the delay in getting it t More

by Jeanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Stone
Nov 23, 2020 -

Tasca Automotive Group responded

We are very happy to have provided you with such a positive experience, Jeanne. We sincerely value your business and look forward to your next visit. Please reach out if we can be of any more assistance. We are glad you are safe, and well. Sincerely, The Tasca Family

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