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Tasca Automotive Group

Cranston, RI

4.8
5,801 Reviews
Tasca Automotive Group has proudly been serving the families of Southern New England since 1943. We carry Ford, Lincoln, Mazda, and Volvo as well as over 300 Pre-Owned vehicles. Every pre-owned vehicle is covered with a 7 day money back guarantee. The service departments at both of our facilities are open until midnight during the week and all day Saturday. Both facilities also have QUICKLANE centers for fast maintenance and repairs. Our Cranston facility features a complimentary car wash and Italian restaurant for our customers' convenience. Log onto tasca.com to learn more.
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1300 Pontiac Ave

Cranston, RI

02920

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Showing 5,801 reviews

May 29, 2013

This is my second vehicle purchase from Tasca. I can honestly tell you that my second experience at Tasca far exceeded my expectations. Many car salespersons are nothing more than order takers and havin More

by yusnah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 10, 2013 -

Tasca Automotive Group responded

Yusnah, Thank you for the great review. Thank you even more for trusting us by becoming a repeat customer. Repeat customers are the foundation of our business. We truly appreciate your loyalty, and David and I look forward to serving you again soon. Thank you, Carl Tasca, Jr.

May 21, 2013

We bought a used car for my husband from Dave Bailey several months ago. Just recently, I was shopping for a used Jeep Patriot. Unfortunately, there were not too many locally. One turned up at Metro More

by rmartin1005
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 10, 2013 -

Tasca Automotive Group responded

rmartin1005, Thank you for the great review. I am happy that David was able to give you a great experience. I will be sure to pass your kind words along to him. We look forward to serving you again soon. Sincerely, Carl Tasca, Jr.

May 07, 2013

While Ford is delivering some amazing cars, you can certainly find a better experience elsewhere. It was obvious from the way they played my trade-in value, that they look to take advantage of people w More

by RandleR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
May 07, 2013 -

Tasca Automotive Group responded

RandleR, I am sorry for your poor experience at my dealership. I would like to learn more about what happened in the hopes of addressing any process issues and improving our customer service. A $6,500 trade value discrepency is incredible. We use the latest technology to appraise a vehicle based on real time auction and resale values. This technology allows us to be as aggressive as possible when appraising a trade. I would like speak with you to see what went wrong with our appraisal process. Please contact me via this site. Sincerely, Carl Tasca, Jr.

May 09, 2013 -

RandleR responded

Carl - You're more than welcome to contact me by mobile phone at any time. The trade-in offer made to me for my 2011 Lexus IS250C was $26,500. You can check with Don for all the details. I did all of my research before coming in, obviously - as any smart consumer would do. After laughing at the absurd offer, I told them I wouldn't be accepting the factory-ordered new Fusion. I was told I'd lose my $500 deposit. After laughing again, I'm calmly and cooly said I'd rather lose the $500 than get completely screwed with a terrible trade-in deal. Then I was told I could actually get the $500 back when/if the car sold to another buyer. I said I wasn't happy with that on any level, but "fine" and left. The next day, I got another ridiculously manipulative call saying they had "pleaded" with the GM to get this car into my hands and lo and behold, the trade-in price miraculously jumped 4K to $30,500. So now my time was being wasted yet again. After waiting 4+ months for the delivery of this vehicle, I would have expected the deal to get done in Hour 1 of Day 1...not over multiple days and multiple trips to the dealership. After lots of back and forth, i decided to make the deal at 31K. The morning I was to come in to close the deal, I decided to get a second opinion on the value of my trade-in, I decided to take it up to CarMax for an estimate. In 25 short minutes, I had a $33,000 check in my hands for the vehicle. By my math...and by "my" I simply mean "math"...that's a $6,500 difference on your dealership's "best and final" original offer. This was an absolute waste of everyone's time - MINE mostly. Unforgivable in my eyes. Therefore, I'm tasked with sharing my experience with as many consumers as I can in hopes they don't get suckered by shady deals in a time of need. I'm sure you can understand that. -Randle

May 13, 2013 -

Tasca Automotive Group responded

Randle, I once again would like to apologize for your poor experience. I have met with the team members that appraised your vehicle to see where they went wrong. I agree that such a variance in the initial trade offer that you were given and the final number is unacceptable. I also agree that we should have been more prepared given that the vehicle that you were interested in was a factory order. While I cannot change what happened I hope that the actions taken after reading your review will help to prevent this type of poor experience from happening again. Our goal is to respect a customer's time by offering a fair and precise trade appraisal right away rather than playing the games that some dealers often play. This requires proper use of our appraisal software and efficient communication betweent the sales manager, sales rep, and pre-owned manager. I would once again like to offer my most sincere apologies for your poor experience and I would like to offer my personal services should you ever need anything in the future. Sincerely, Carl Tasca, Jr.

May 14, 2013 -

RandleR responded

Thank you, Carl. I appreciate your follow-up, follow-through, and the apology. No doubt cultural shifts are tough, but I wish you all the best in trying to see them through. All the great tools in the world are useless if the people using them push the bounds of personal and professional integrity. The entire time I was going through this, I thought, "I'd HATE to see my mom (or anyone I care about, for that matter) having to navigate these treacherous waters." I certainly realize I can't change the entire world by speaking up for what's right, but I'll never give up trying.

May 21, 2013 -

Tasca Automotive Group responded

RandleR, I appreciate your sincere feedback. Please do not hesitate to contact me in the future should you ever need anything. Sincerely, Carl

April 28, 2013

This was my first experience purchasing a new vehicle at Tasca. The purchase experience was superb and Stephen was extremely helpful without being overbearing. It made my decision that much easier. More

by laverr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Lawrence
May 07, 2013 -

Tasca Automotive Group responded

laverr, Thank you for the great review and for your business. I will be sure to pass your kind words along to Stephen. We look forward to serving you again soon. Sincerely, Carl Tasca, Jr.

April 21, 2013

Coming to Tasca, I knew what I wanted and how much I wanted to pay. Michael made that happen quickly and without pulling me in other directions. I was very much at ease and in control of the buying expe More

by tanyapier
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 24, 2013 -

Tasca Automotive Group responded

tanyapier, Thank you for your business and for the great review. I am very happy that Michael was able to give you a great experience. We look forward to serving you again. Sincerely, Carl Tasca, Jr.

April 21, 2013

Eva and Bayo were a real pleasure to deal with. Both new their products and were very helpful. When I tell people where i bought my car I'm going to suggest that they also ask for these individuals. Great j More

by dpbachand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Parente, Eva Bickford
Apr 24, 2013 -

Tasca Automotive Group responded

Dave, Thank you for your business and for the great review. I will be sure to pass your kind words along to Eva, Bayo, and the entire team. We look forward to serving you again soon. Sincerely, Carl Tasca, Jr.

April 18, 2013

I had been looking for weeks for a certain car and found it listed on Autotrader at Tasca. There were no pictures yet, just a generic stock photo. I had been to the place a couple of weeks ago and had Lou's More

by Jay7998
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Apr 18, 2013 -

Tasca Automotive Group responded

Jay7998, I am very sorry for the confusion regarding that vehicle. It should neer have been listed online. I am sorry that your time was wasted. I would like to make this up to you if possible. Please contact me through this site so we can speak further. Sincerely, Carl Tasca, Jr.

April 17, 2013

Went in with a true price from online. Salesman I was referred to was gone for the day so just decide to talk to whoever was around got Bayo. He was okay, but not super friendly. Gave me the feeling he d More

by sts214
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Tony Parente
Apr 18, 2013 -

Tasca Automotive Group responded

sts214, I am very sorry for your poor experience. Bayo has been with my family for nearly 20 years and he has earned exemplary customer satisfaction scores during his career. I will sit down with him to review what went wrong. Even though you have already done business elsewhere, please do not hesitate to contact me should you ever need anything. Sincerely, Carl Tasca, Jr.

April 16, 2013

George, Daria, the Service Dept., and Bob Tasca himself were all so kind, friendly, & professional AND showed such a generosity of spirit when it became clear that our Hyundai "Santa Fe" was "dying" of More

by MaureenSouza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daria Braga, Service Dept. personnel
Apr 18, 2013 -

Tasca Automotive Group responded

Maureen, Thank you for the great review. I will be sure to pass this along to my Uncle Bob and the entire team. We appreciate your business and look forward to seeing you again soon. Sincerely, Carl Tasca, Jr.

April 11, 2013

Went to dealership to buy a used car, after test drive and finance application they were ready to do a "deal" and wanted the down payment check, I told them no until I reviewed the terms, they only offere More

by nelliboscana
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Bernier and Brian Almeida
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