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Tasca Automotive Group

Cranston, RI

4.8
5,796 Reviews
Tasca Automotive Group has proudly been serving the families of Southern New England since 1943. We carry Ford, Lincoln, Mazda, and Volvo as well as over 300 Pre-Owned vehicles. Every pre-owned vehicle is covered with a 7 day money back guarantee. The service departments at both of our facilities are open until midnight during the week and all day Saturday. Both facilities also have QUICKLANE centers for fast maintenance and repairs. Our Cranston facility features a complimentary car wash and Italian restaurant for our customers' convenience. Log onto tasca.com to learn more.
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1300 Pontiac Ave

Cranston, RI

02920

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Showing 5,796 reviews

October 15, 2014

Excellent Experience I bought my 2013 Impala recently at Tasca. They were referred to me by my Son and I couldn't have been happier with the experience. The sales proces More

by Mandylll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
October 13, 2014

Very happy I took my son to Tasca after he had been to another dealership. Eva got him a great rate with no down payment. We were very happy and left that day in More

by Jenn1fer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom-sales, Eva Bickford
October 09, 2014

they take your money and run Terrible time with these guys. Ordered 2 parts one left door rod, one right door rod. They ship only one. Many emails later still nothing. File a cc c More

by jasonadrake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
no idea, some no name online lady
Oct 09, 2014 -

Tasca Automotive Group responded

Jason, My apologies for your poor experience. My parts director has already reached out to you with a voicemail. Please give him a call back when you get a moment so we can resolve your concerns. Thank you for your business. Sincerely, Carl Tasca, Jr.

Oct 10, 2014 -

jasonadrake responded

I responded via email so i may continue to document this for my credit card company. Emailed Josh, plus your 2 standard parts email addresses. Go figure, NO ANSWER AGAIN!! Carl if you truly want to find a solution to this, have your guys actually respond in writing. You guys have my email address as well as all order info from all my emails, can't say you can't reach me. Don't understand why you do one of 2 things, refund the missing item that is no longer needed as explained numerous times or if nothing else actually send the item so I have something at least for what I paid you.

Oct 14, 2014 -

Tasca Automotive Group responded

Jason, I'm not sure why my team is not responding to you. We will resolve your concern, and frankly I am embarrassed that my team has not yet done so. Since you understandably prefer email I ask that you please email my parts director, Jay Enos, directly at jenos@tasca.com or that you send me your preferred email through Dealerrater.com so I can personally make sure you are contacted. Sincerely, Carl

Oct 14, 2014 -

jasonadrake responded

Carl, Thank You very much for your help so far we are making progress. Joshua and myself have finally been able to touch base via email. He offered a full refund after I remove this review. I told him I would be glad to make the adjustments as requested but only after a refund. To be honest my faith in your employees so far has been stretched pretty far and would only want to do so after I see him follow through. Hopefully that is a solution that will work for him as well. Waiting to hear back from him at this point. Thanks for your help. Jason

Oct 14, 2014 -

jasonadrake responded

In a further update. Joshua has finally taken care of this, rather done more than asked. I asked for refund of missing part (1 of 2) and he credited both parts. I have not seen credit on my card yet but that usually shows in a few days. I will update further at that time but as of right now they have sent me a confirmation that shows they have taken care of things on their end. I may have had bad things to say about the experience and staff I dealt with but in the end Carl and Joshua took care of the problem. Face it, mistakes and problems happen anywhere and everywhere eventually but how you take care of them shows what kind of place you operate. Like I said I will update once more but as of now it looks like they made things right and want to make the customers happy.

Oct 17, 2014 -

jasonadrake responded

Happy to report this has been completely resolved thanks to Joshua and Carl. Would I give them another shot next time I need something? Yes.

October 02, 2014

POOR Customer Service !!!!! We bought a new car in June there were several items that were missing on the "we owe" and as of August we had to place a negatine comment on here More

by lauranbob.mc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bernie - Sales manager Tasca
Oct 09, 2014 -

Tasca Automotive Group responded

Folks, I am very sorry for your poor experience and for the poor communication. My team sincerely thought that we had resolved your concerns a few months back prior to you departing for Florida. I am sorry that we did not notice that your owner's manual was missing at the time. We have already shipped an owner's manual out to you. Please touch base with me through this site or with Jeremy to confirm that you have received the item. My apologies again... Sincerely, Carl Tasca, Jr.

Oct 10, 2014 -

lauranbob.mc responded

am very sorry for your poor experience and for the poor communication. My team sincerely thought that we had resolved your concerns a few months back prior to you departing for Florida Your team was well aware that this was needed. I was told more than once that it was ordered and would take 3 months to come in and when it did come in it would be mailed directly to me in Florida. Seriously.... does it really take 3 months to get a manual in? My opinion stands DO NOT USE THIS COMPANY !!! THIS TIME I WILL NOT TAKE MY RATING DOWN. Next time I am going back to Metro motor group..... You have totally lost my business. Too bad Lou's a nice guy

September 26, 2014

good job tasca Tasca was the only dealership where i really felt like i was at home so to speak. at the other dealerships i felt like all they cared about was the sa More

by denos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Conte Jr.
September 22, 2014

New Mazda Cx-5 I am writing this review in regards to my new vehicle purchase, a Mazda CX5 from Tasca in Cranston, RI. This was the first new car purchase for my wif More

by alantlee1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Conte Jr.
September 18, 2014

Perfect car & excellent customer service I just purchased my first car from Tasca, a 2011 Nissan Maxima! I had gone to many dealerships, looking for a very specific model, color, interior col More

by Jillian Palmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eva Bickford, Anthony Castergini
September 15, 2014

Terrible service experience After purchasing my car from Tasca, the service I have received has been nothing more than TERRIBLE. The truth is that once they have your money, they More

by M72014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
September 12, 2014

positive atmosphere Anythony Castergini was my salesman. He is a respectful, courteous and a patient man. He provided the attention needed to exceed a customer's expectat More

by jtorres72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dell Green, Anthony Castergini
September 05, 2014

Best car dealership experience I have had! I worked with Anthony in purchasing a pre-owned Kia Sportage. Anthony was very helpful, polite, and respectful to me and my family, it was a truly gre More

by anegron2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Gaulin, Eva Bickford, Anthony Castergini
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