Tasca Audi Mohegan Lake

I have purchased many cars over the past 18 years. This by far has been the absolute WORST experience ever. I purchase a Q5 Sportback. My sales associate Cole, told me I was not permitted to test driv This by far has been the absolute WORST experience ever. I purchase a Q5 Sportback. My sales associate Cole, told me I was not permitted to test drive the actual car that I was purchasing due to it being in the show room. So he assured me driving a regular q5 would suffice as it’s basically the “same”. Fine, I did as I was directed. I decided to go ahead and purchase the vehicle. The next day I come to pick the car up and aside from the fact it took over two hours to finalize everything even with me getting insurance done beforehand, this was still the least of my issues yet to come. I drove the car TWICE. Work and Store. it. I go to the supermarket with my 6 year old in the back and my husband on passenger. We leave the store and are about a mile away when in the middle of driving the car signals “steering wheel malfunction” “stop driving immediately!” I am now extremely nervous with nowhere to even pull over, I desperately try to pull as close to the side as possible without crashing. Before I can do anything my steering wheel locks and I cannot drive AT ALL! Three cars almost crashed! I had to call 911. The cop came and helped us finally get out of the dangerous situation we were stuck in for almost 20 minutes. My daughter is petrified and crying. It’s 100 degrees out, our groceries are rotting. Everything about this situation was unacceptable. I call Audi, they direct my to call roadside assistance. We wait about 4 hours for a tow to come! In the meantime I had multiple conversations with Audi Mohegan lake. First call is with Anthony Augusta GM, I explain I absolutely do not want this car. He assures me to relax that they will check it out and he will speak to service and get back to me as he’s NEVER heard of this happening while driving. Then after a while of not hearing anything from them, I speak to Cole the salesman, who has zero empathy for the situation. He never once apologizes for any of it. He just blows me off and tells me he will have a manager contact me. No one contacts me for hours. I call back again and speak with cole explaining my concern and frustration. I explain I don’t care what’s wrong with the car we could have died and I don’t feel safe! He says “it’s not like exchanging a pair of pants” I say I gave you $7k down payment yesterday, this is not ok, I am willing to go into a different car even more expensive car but I do not want this one and he basically says the bank has your money it is what it is, you may not have a choice. I then tell him I no longer want to speak to him about it I need to speak to a a manager. He says someone will call you. A few min later he TEXTS me, my manager Anthony Tezzi is off today, he’ll call tomorrow. I said I find it hard to believe not one manager is on site. He then says after a few min of back and forth that his Gm Anthony Augusta will call me shortly. I say ok, I’ll come in! On my way to go there, I receive a call from Anthony Augusta stating they received the car they have to see what happened before any next steps can be taken. He used the same reference that it’s not like returning a pair of pants. Which at this point is extremely frustrating because pants don’t cost $65k! I agree to wait and hear from them in the morning but assure them I do not want the car back! I don’t hear from anyone all morning. I left Anthony Tezzi a VM at this point after calling five times. Finally, he returns my call and tells me their was a faulty piece out of safety they are going to replace it and it should be ready for pick up sometime next week. I discuss how I can’t understand how a car could pass inspection with something like that to be sold to us! He doesn’t have an answer. He basically reiterates that I am stuck with the car. He refuses to help me! The car is 36 hours old but it’s “used” now and I’m out of luck! They won’t let me speak with the owner. I am horrified and now petrified to drive this car! Anthony was very condescending when speaking to me, he told me my views were “extreme“. What happened to us was EXTREME! I highly recommend you go elsewhere when considering your Audi purchase. They only care about the individual sale More

Was the worst sales experience of my life. Manager Anthony Tizzi was so rude and aggressive. He approached me at the desk where the sales man was like I was a ignorant woman that has no idea a Manager Anthony Tizzi was so rude and aggressive. He approached me at the desk where the sales man was like I was a ignorant woman that has no idea about cars. No hello so nice to meet you, how can I help you. He walks up and says hi I am Anthony and the car you are interested in is a loaner. I say oh it has all the plastic and clearly never used brand new. He says well its slated to be a loaner, and even if it wasn't its over the amount you can trade for with this deal you want. I explained that I had gotten a manufactures dealer for a release of Q7, and he was very argumentative, aggressive and condescending in the way he spoke to me. It was as if he did not want to sell me a car! I have been leasing a Q7 for 3 years I should have gone back to Meadowlands where I took the lease. This place was a total waste of time, and to be treated so rudely by the manager when I was there to trade my car and make him some money. You would have thought he didn't want the business. Dont waste your time at this place it is run by some chauvinistic manager, that talks down to women and acts like we don't know what we are talking about.! Would not give them my business for anything. If I could give him a no star I would. More

Quality staff for a quality car! William and Kristina were a pleasure to work with and took great care of me. I would highly recommended this team and dealership The car is pristi William and Kristina were a pleasure to work with and took great care of me. I would highly recommended this team and dealership The car is pristine!! More

I was towed to this dealership in an emergency situation. I was stranded and was 3 hours from home…they were nothing less than courteous, helpful and went out of their way to assist me. I would highly recom I was stranded and was 3 hours from home…they were nothing less than courteous, helpful and went out of their way to assist me. I would highly recommend Audi of Mohegan Lake. They went above & beyond to help me… More

drove one hour to Audi Mohegan Lake dealership to check out $60K used Audi TT that I was interested in purchasing and was told by GM that I had to put a deposit down before I could road test the car.. I w out $60K used Audi TT that I was interested in purchasing and was told by GM that I had to put a deposit down before I could road test the car.. I walked out and they lost a sale with their arrogance More

Worst purchase experience. I purchased a vehicle on a Friday and set delivery for Monday. Dealer (owner) demanded delivery on Saturday or would cancel my purchase. I had to miss time at work and late Friday and set delivery for Monday. Dealer (owner) demanded delivery on Saturday or would cancel my purchase. I had to miss time at work and late for a wedding event not to lose the car. I will never buy at this dealership again; nor should anyone. More

Shuttle left without me, walked home in 10°. They called 20 minutes later and told me they didn’t have the part and couldn’t do the job! 20 minutes later and told me they didn’t have the part and couldn’t do the job! More

WHAT A MOST BEAUTIFUL DEALERSHIP !! ….JARED BELL MY SALESMAN WAS AN ABSOLUTE PLEASURE TO DEAL WITH …NO PRESSURE:…GERY KIND / HELPFUL AND FULL OF KNOWLEDGE ….AND HE SOLD ME A BEAUTIFUL2018 A-5 CONVERT SALESMAN WAS AN ABSOLUTE PLEASURE TO DEAL WITH …NO PRESSURE:…GERY KIND / HELPFUL AND FULL OF KNOWLEDGE ….AND HE SOLD ME A BEAUTIFUL2018 A-5 CONVERTIBLE …SO I AM VERY SATISFIED …THANK YOU !!! More

I purchased a vehicle from Jared Bell. Poor management resolution and customer service. I have a vehicle I can’t drive because they didn’t complete the registration information. So I can’t get a plate in resolution and customer service. I have a vehicle I can’t drive because they didn’t complete the registration information. So I can’t get a plate in my state. More

My experience was amazing!The salesman was knowledgeable My experience was amazing! The salesman was knowledgeable and honest!! Can’t wait to go back My experience was amazing! The salesman was knowledgeable and honest!! Can’t wait to go back More