Tarrytown Honda

I expected much better service when cars are leased. It took 7 visits and unnecessary repairs to take care of airbag warning light and eventually replace faulty airbag. Another case was when few months It took 7 visits and unnecessary repairs to take care of airbag warning light and eventually replace faulty airbag. Another case was when few months after 30,000 miles service which included transmission fluid replacement I was suggested to replace transmission fluid again. After a tire was replaced vibrations started. It appeared that a new rim was replaced with an old one. I expected a good service when a new car is leased and received something opposite. I returned the car right before the 36,000 warranty ended and 4 months before the lease ended. More

Best Honda Dealership in NY The customer service of the staff and salespeople is very thorough. You patiently work to provide us with the best price for any parts or services tha The customer service of the staff and salespeople is very thorough. You patiently work to provide us with the best price for any parts or services that need to be rendered on our vehicle. Billy Acevedo is the top salesperson to work with at Honda TarryTown. More

Great service until sold I was extremely pleased, with this being my first buying experience. I had Keith help me out and he seemed to be wonderful! I even traded in my car. A I was extremely pleased, with this being my first buying experience. I had Keith help me out and he seemed to be wonderful! I even traded in my car. After having my car for a month, I never received my paperwork from the state, including my title. This went on for FOUR months. Keith even realized he put in my wrong address and never fixed it, as well as the business manger and the used cars manager. I eventually ended up at the DMV (which is what you try to avoid aka why you buy at a dealership for CONVENIENCE) and was told my address was never updated. I called the used car manager for an update and received an "I'm sorry" and haven't heard from them since. Such a shame, I am a young professional in my twenties and could have been a long term customer. Needless to say, there are multiple Honda's in the area and I will not be returning to this one due to lack of service after the sale was done. More

They don't treat you well once you sign the check We got a new CRV last week and it was a very good experience until Jose spoiled it at the end. We got Honda all season weather mats along with the ca We got a new CRV last week and it was a very good experience until Jose spoiled it at the end. We got Honda all season weather mats along with the car. So we requested it to be installed by someone before we took out the car, Jose told us that he cannot install the mats due to compliance issue. He told us that if they don't install the mats correctly they were liable to sued and hence they do no install the mats. I know this is not true as my friend bought another car from the same dealership a month back and mats bought were installed and given. I even told him about it, however Jose insisted that they have not been installing mats 6 months and kept comparing mat installation to child car seat installation. This is the first time I experienced a dealer refusing to install a genuine Honda accessory bought from the dealer along with a new car. It would have taken less than 5 minutes but he kept arguing and left abruptly. This made us feel like they were not bothered once the deal is made. May be it is Jose but he represents the dealership and should have known better. He spoiled the good experience with Victor and Rich until that time. More

Professional & Pleasant I travel a lot for work and unfortunately go through cars quickly. I have not had a Honda in 20 years and decided to consider the Acord once again. I travel a lot for work and unfortunately go through cars quickly. I have not had a Honda in 20 years and decided to consider the Acord once again. The sales person was very helpful and we test drove quite a few cars. I have to say that this process was the easiest in buying and trading in a car. The price was below market estimates and I got a really good price for the trade in. Hasslefree is the best word to describe my experience at Tarrytown Honda. Thanks again guy!!! More

Excellent , stress free car buying experience We had an excellent purchasing experience with Felix. He was always available to answer all our questions no matter when we called. He made the whole We had an excellent purchasing experience with Felix. He was always available to answer all our questions no matter when we called. He made the whole process stress free and enjoyable which is usually not the case when purchasing a vehicle. I would highly recommend Tarrytown Honda and Felix especially. He is truly an asset to the dealership and we will definitely use him for our next Honda purchase. More

Great buying experience Very friendly and knowledgeable service. The salesman was very patient with us. One hitch had to do with the interest rate where I believe we were gi Very friendly and knowledgeable service. The salesman was very patient with us. One hitch had to do with the interest rate where I believe we were given one rate and the final rate was different due to the difference in a 2015 versus a 2016 car. I thought this should have been made clearer from the beginning. More

Great This was my first new car purchase and I must say everything went great. I was super anxious and very nervous. But the sales associate was so kind and This was my first new car purchase and I must say everything went great. I was super anxious and very nervous. But the sales associate was so kind and knowledgeable that I instantly calmed down. He made the experience a fast and pleasant one. More

A model sales experience for others to emulate! I only buy Hondas and usually trade them in after a few years. I have done so five times with a 2004 Honda, a 2006 Honda, a 2009 Honda, a 2013 Honda, I only buy Hondas and usually trade them in after a few years. I have done so five times with a 2004 Honda, a 2006 Honda, a 2009 Honda, a 2013 Honda, and now a 2016 Honda. These were all Honda Civics. In doing so, I have never had a more wonderful experience than dealing with Chad Sanders. He is a complete professional, someone who others should learn from and emulate. He is personable, competent, patient, and efficient. Above all, he works with you without any hard sell and goes out of his way to accommodate your needs and requests. After the deal is completed, you get the feeling you were in good hands, confident that Chad had your best interests in mind. In addition, Chad follows up for the next few days to make sure that everything is okay and that you are 100% satisfied. If there were a course on how to conduct oneself as a model salesman, Chad would be the perfect one to teach such a course. I hope Chad is still working at Tarrytown Honda in three years from now, when I plan to get my next Honda. More

Excellent!! I referred a Chad Sanders to a close friend and the way he handled the deal was amazing. Everything was done super fast and efficiently and he even ha I referred a Chad Sanders to a close friend and the way he handled the deal was amazing. Everything was done super fast and efficiently and he even had the car delivered to her work place! I've never seen buying a car be so easy. Thanks Chad!! More