Tarrytown Honda

Predatory & dishonestI purchased a brand new 2022 civic Predatory & dishonest I purchased a brand new 2022 civic in September and the experience has been an absolute nightmare. The salesperson was not ea Predatory & dishonest I purchased a brand new 2022 civic in September and the experience has been an absolute nightmare. The salesperson was not easy to work with, dodging my questions at every turn and not being transparent. I went forward with the purchase and started filling out financing paperwork with another person. He had the same vague approach to answering questions and kept leaving the room telling me he was 'too busy'. I asked him how much was the final amount including taxes and he kept dodging the question. After finishing the paperwork I was told that I would only receive one key fob since Honda is experiencing chip shortages and the other one will be issued when available. I am a bit annoyed that they weren't upfront about the key but accepted the explanation and drove off. Something didn't feel right about the process and I reviewed the numbers later that night. An extra 2k was added to the financed amount. When I went back and inquired about it the next day they said it is for extended warranty on tires and key fob. I explicitly said no to any extended warranty while signing the papers but he added it anyway while I was preoccupied with something else(my daughter got injured at daycare). He even lied to me that it was DMV related paperwork while signing, such blatant dishonesty! I never received the plates even after a month and they kept lying about a backlog at the DMV. I went to the DMV to find out if it is true and clearly it was not. The dealership just lied to my face instead of resolving the issue. Same story for the 2nd key fob. They lied about how Honda doesn't have any stock and they have no idea how long it will take to get one. I spoke to Honda customer relations and they said Key fobs are available and the dealership needs to put in a purchase order. They never ordered the 2nd key fob and when I asked for a purchase order proving that they did, they refused to provide that information. Obviously the key takeaway is that they are incredibly dishonest and thought they could take advantage of me. Buyers should definitely review the numbers before signing anything. Make sure to have someone with you so you have an extra pair of eyes to catch any bait and switch tactics. And make sure to get everything they owe you before you sign and drive off, you will find it tough to get anything done after. They are incredibly good at giving the runaround. I spent so much time and energy trying to chase them down for the plates, refund on the cancelled extended warranty and the key fob. The only way I was able to get them to resolve anything was to file complaints with better business bureau and also reporting them to honda customer care. 1/25/2022 - Finally received the fob after relentlessly calling Honda and the dealership. Took 5 months to get the item. Definitely not doing business with them again. More

Traded in our 2011 ridge line for a 2022 black edition ridge line which is absolutely stunning. We received a terrific trade-in value which made the purchase of the new one EASY! Couldn’t have had a mor ridge line which is absolutely stunning. We received a terrific trade-in value which made the purchase of the new one EASY! Couldn’t have had a more knowledgeable group of individuals to complete this transaction. Wilson Velez walked us through the car in detail while Harry and Christopher Potamianos did the educating, ordering and paperwork…It was quick and smooth. They know what they are doing. I will recommended , as I always have, to anyone who is interested in the wonderful world of HONDAs! More

Buying a car from Tarrytown Honda was a pleasure. Wilson was fantastic to us. He practically held our hand through the process. I look forward to giving them our business in the future. was fantastic to us. He practically held our hand through the process. I look forward to giving them our business in the future. More

Been working with Wilson and Tarrytown Honda for 20 years. He made the car buying experience easy and was super helpful. Thank you ! years. He made the car buying experience easy and was super helpful. Thank you ! More

First experience leasing a car, and would never go anywhere else. Everyone there was so friendly and helpful, especially Wilson Velez. Answered every one of my questions and made me feel comfortable a anywhere else. Everyone there was so friendly and helpful, especially Wilson Velez. Answered every one of my questions and made me feel comfortable about my decision. Thank you to all of the guys!! More

I went to Honda of New Rochelle initially, but no one even greeted me! When someone finally did, I was sent to the used car lot down the street! At that time, I didn't even know if I was buying new or u even greeted me! When someone finally did, I was sent to the used car lot down the street! At that time, I didn't even know if I was buying new or used! Big Mistake! Finally, landed at Tarrytown Honda and met Wilson Velez and Jose Cano. These guys are the best! Wilson is personable and knowledgeable about his product! Jose worked his magic and got me affordable financing! So very happy with my purchase and happy Wilson received the Commission! More

I have purchased & leased at least 10 Honda automobiles from Tarrytown Honda in well over 30 years. Wilson Velez in sales is the reason I come back and anyone reading this review should go to Wilson, he wi from Tarrytown Honda in well over 30 years. Wilson Velez in sales is the reason I come back and anyone reading this review should go to Wilson, he will listen & work with you to get you into the Honda that will meet all your needs. He does not pressure you into anything & works with the sales managers to get you a fair price. I highly recommend Tarrytown Honda & Wilson Velez. More

Before arriving at Tarrytown Honda I went to 12!!!! Other dealerships and the service that Wilson Velez and Jose cano provided it couldn't have gone any smoother this place should be the standard All other p dealerships and the service that Wilson Velez and Jose cano provided it couldn't have gone any smoother this place should be the standard All other places would try to reach from now on I will no conduct any business elsewhere More

Great experience , jace purchased several cars over the years from this dealership. Would recommend them years from this dealership. Would recommend them More

Wilson Velez and Tarrytown Honda have provided top notch service to me and my family for over 10 years and over 8 leases. Wilson Velez is their very best salesperson! I would never go anyplace else except t service to me and my family for over 10 years and over 8 leases. Wilson Velez is their very best salesperson! I would never go anyplace else except to Wilson Velez and Tarrytown Honda More