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Tansky Sawmill Toyota
Dublin, OH
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My step-daughter brought her Toyota Corolla into this dealer today. Her trunk was randomly opening. The dealer suggested she drop the car off and come back. Her friend began to drive her home after she d dealer today. Her trunk was randomly opening. The dealer suggested she drop the car off and come back. Her friend began to drive her home after she dropped off the car. Within a few minutes after pulling out of the lot, the dealer called and said the issue was resolved, there was some debris in the latch and it was stuck. They said it would be $191 stating that the fee just to look at it is $159 (1 hour minimum of work) plus some other fee and tax. After I had a discussion with the service rep, he lowered the service fee from $191 to $171 ($20). I have used various dealers and mechanics for over 30 years for service and have never had any experience as bad as this one. I realize there are set fees to look at cars, but being adamant to keep your set fee structure for a simple solution is sickening! Needless to say, she will be telling all her recent college graduate friends living in the northern Columbus area to stay clear from Tansky for new car purchases and/or service on their Toyotas (including roommates that also own Toyotas)! More
I had my 2005 Lexus serviced at Tansky. I was shocked to learn that I had more problems than I knew. I was super impressed with their honesty and advice. Instead of taking my money they tol I was shocked to learn that I had more problems than I knew. I was super impressed with their honesty and advice. Instead of taking my money they told me that they wouldn't dump that money into the car it being so old. They could have just taken my money and ran but they didn't! They definitely earned my business when I am ready to buy a new car! More
It was easy to schedule an appointment online, employees were friendly and helpful. I trust that my car is getting what is needed to keep it running well. were friendly and helpful. I trust that my car is getting what is needed to keep it running well. More
We just moved here from Georgia and my Toyota Care was a smooth transition to Tansky. Employees were super helpful, explained everything and got me in and out in a timely manner. I have already told my fami smooth transition to Tansky. Employees were super helpful, explained everything and got me in and out in a timely manner. I have already told my family how happy I was. Keep up the good work! More
A great experience from the moment we walked in until we drove out with exactly what we were looking for. Awesome job all around Tansky. Devin was amazing! drove out with exactly what we were looking for. Awesome job all around Tansky. Devin was amazing! More
Staff is courteous and customer service oriented. The service advisor is always honest about what you need and what to expect in the future. Surprising for a dealership. The service advisor is always honest about what you need and what to expect in the future. Surprising for a dealership. More