Tansky Sawmill Toyota

The service and attention to details I recieved at Tansky has always been excellent and well above satisfactory. My car was serviced in a timely manner. Staff was friendly and helpful from the service perso has always been excellent and well above satisfactory. My car was serviced in a timely manner. Staff was friendly and helpful from the service person who greeted me as I exited my car to Scott who waited on me. I recieved a comprehensive explanation of what was needed and given the opportunity to ask questions. The wait area was both clean and comfortable with comfy chairs and couches. A big plus a warm and inviting free selection of hot beverages were available to make my wait even more inviting. The wait time was not overly long More

This is our third purchase from Tansky. We like the way they do business. The approach is straightforward and clear. Any questions are answered fully. they do business. The approach is straightforward and clear. Any questions are answered fully. More

We have had our car serviced at Tansky since we purchased our 2007 Toyota Camry Solara in May of 2007. We keep coming back because of the friendly and professional service we receive from the entire staff w our 2007 Toyota Camry Solara in May of 2007. We keep coming back because of the friendly and professional service we receive from the entire staff we interact with. We plan to keep coming back to Tansky in the future. Don & Paula English More

I allways get the best service and prices at Tansky. My car is 14 years old (Avalon) and i just LOVE it....still runs well and looks great after a good cleaning last year over at the 161 facility. Wil My car is 14 years old (Avalon) and i just LOVE it....still runs well and looks great after a good cleaning last year over at the 161 facility. Will be looking for a new car at the end of this year and would love to buy the Avalon again....from Tansky with the right price. The car i have now was purchased from Tansky. Your new look in the show room and all over are beautiful. More

Very friendly service advisors. Great improvements were made in the service area making drop off and pickup convenient. Waiting area is very nice with snacks and drinks available. made in the service area making drop off and pickup convenient. Waiting area is very nice with snacks and drinks available. More

The service is always great, and everyone there is very helpful. Rodney, my main technician for the past 18 years, is kind, patient and professional all in one. I feel fortunate to have him to work with m helpful. Rodney, my main technician for the past 18 years, is kind, patient and professional all in one. I feel fortunate to have him to work with me. More

Warren Mead is an excellent sales rep. His sensitivity to our needs for a new lease of a matched pair of Camrys was outstanding. This is the second lease Warren has set up for us for a matched pair of Camrys our needs for a new lease of a matched pair of Camrys was outstanding. This is the second lease Warren has set up for us for a matched pair of Camrys. More

Came to Tansky to buy out my lease the end of November. Greg the pre-owned sales manager assisted me at first and showed me my options, though in the end I decided to purchase my lease. Did all the paperwo Greg the pre-owned sales manager assisted me at first and showed me my options, though in the end I decided to purchase my lease. Did all the paperwork with Erica Wilson and as things should have progressed, I should have received all my paperwork to go to the BMV and register the vehicle before the 30 day temporary license plate/tags expire. Well, three days before the expiration date (Thursday), I still haven't received any of my paperwork. I call the dealership and ask to speak with Erica. I explained to her that I understand there could be delays with the holidays in the mix too, but I would appreciate it if they could issue another 30 day temp. plate/tags so I would not have to drive around illegally. She said that they did not reissue temporary plates, and that my paperwork will hopefully be available on Friday. I told her that I could not live off her 'hopefully' and needed a more 'solid' solution. I asked her if the paperwork didn't come as 'hopefully' with the holiday, whether I would have to drive around illegally with expired temp. tags/plates and risk getting a ticket. She said that the dealership will pay for the penalty if I received a ticket due to the expired temp. plates/tags. Finding this to be pretty ridiculous that a dealership would advise someone to go ahead and drive around illegally, I requested that to be in writing. She explained that this was something she was told to tell clients when they had this issue, and I said, "that's fine, just give it to me on your letterhead, in writing with a signature from an authorized representative of the dealership." I told her that I had no issues of picking up that up in writing, so I had something to protect myself. She said she had to speak with the manager, and when she got back, the story changed again. "You can go to the BMV, they will reissue you a new 30 day tag, and we will reimburse you for the cost of it." I found this slightly dumbfounding, and asked her how this issue had suddenly because my problem because of the lag between either the dealership, Toyota Financial, or the BMV; "I am supposed to take time out of my work day, to do this work that I really shouldn't have to be doing?" No comments, same answer from her, as she started rambling off the many reasons why this could have happened. She explained that the title clerk had left for the day and they cannot check whether or not they have received my paperwork. I decide to swing by there after work and ask them to check with the title clerk first thing in the morning whether or not they have my paperwork, and whether or not so that they could call me so I could either swing by the dealership or just go to the BMV directly. Sean Stevenson greeted me and gladly helped me, promising that he would let me know in the morning. Which he did (probably the only person in the whole dealership right now keeping their word), and they did not receive my paperwork yet. He said that the title clerk was hopeful that it would come in later in the day, but he said to just check back in Saturday (today, the day before my tags expire) as it should be there. This morning (Saturday) I call the BMV to see whether or not it is even possible to get a 30 day tag by myself. The BMV said that if the title/paperwork had already been issued by the BMV, they cannot reissue a 30 day tag, that I would have to go to the dealership and they have to do it. I called this morning to the dealership and let them know my findings - this time Richie Ables was the lucky man (sorry) to receive my phone call and I tried to explain the situation (which he was so eager to hear; NOT), and he said that he would call upstairs so they can check right after he got off the phone with me. This was 9:30am, so I explained to him that this was time sensitive and it would be very appreciated if they could let me know as soon as possible, since the BMV is not open tomorrow (Sunday) when this expires. Two hours later, still no call back; upstairs must be very far away. I give them another call, and Greg actually answers this time. I explained to him again the situation (which I'm sure he's already heard about it) in a very tired voice, and ask him, with many 'please' and 'thank you's, that I was just trying to find out whether or not I can go to the BMV to get my license plates. He said that he would call me back - still hasn't happened yet. This really gives a bad rep to the whole car industry, and now I understand why people feel the way they do. It is hard to change people's minds; but you can with integrity, and just TREATING PEOPLE THE WAY YOU WANT TO BE TREATED. I understand that this is a sale that hardly affects the dealership probably; however that doesn't mean that it is not important. It shouldn't be the client's fault that there was some sort of lag in the process, which could have been fixed if they would perhaps understand the situation to more than the fact that the client is 'badgering' them. No one likes to constantly be on hold, or feel like they are a pest, this should not be something that I would or should have to worry about in a normal situation. Giving the client a complete runaround; indirect non-answers; not returning phone calls; trying to ignore the situation; should not be the way a business functions, let alone a business where customer service is a high priority. Hopefully the rest of the story will go much smoother from here, but it looks highly unlikely. More

I really disappointed about this dealer. I had an issue with my car stirring and went to check what is wrong with it. My car is a Toyota used certified vehicle with comprehensive warranty, but they wanted with my car stirring and went to check what is wrong with it. My car is a Toyota used certified vehicle with comprehensive warranty, but they wanted me to take my car back to the original dealer which I bought. When I contacted for service appointment I clearly communicated that this was bought from different dealer and got clarified whether I will get the warranty coverage. But when I went for the checking they were telling totally different story and were really rude on me. I will not recommend any one. More

Very poor service. I went for oil change on my camry and they forget to reset the oil change indicator. Previously i went for my window repair they gave me estimate of one day and set the appointment. When they forget to reset the oil change indicator. Previously i went for my window repair they gave me estimate of one day and set the appointment. When i went to get it fixed after end of day they said they don't have spare and advised me to take my car back which was opened for repair. What should i conclude out of this they don;t have any idea about repair estimates time.I will not recommend any one. More